Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My payments are auto withdrawn from my bank account. Payment was taken yesterday, and today i had no service. To get service i had to log in and pay AGAIN. Now ive paid twice in 2 days and its still not working
I'd like a refund for 90 day sub JUST issued/today. Instead would like new "sale" subs - as it is far better value.Also note there was no courtesy reminder email or notification of payment. I just happened to check my credit card this morning for an ...
Hello PM Community:I have been trying for a while to get my voicemail greeting set up. I go through the process and 'activate' a greeting and the system says the greeting is active, but it's not. I've tried this a bunch of different ways in includi...
New to the account, so I didn't know esim is activated on the phone the app is initially installed for.I need to activate on another phone, can I get a new esim reissued without buying another one, as I just subscribed today.TIA.
I'm an existing PM subscriber. Until recently, I have had one phone, one sim card and one public mobile account. I've picked up another phone and sim, and would like to add a second number to my account. Is this possible? I feel like it should be...
Hello fellow community members,I have been receiving messages from Public Mobile (PM) stating that I have used 75% of my data . However, when I log into my account and check the usage, I find I only used 55%. Any thoughts on why?another issue, is t...
I am a new subscriber and my phone number was ported. It was working fine the first few days and suddenly stopped sending and receiving texts. I have tried every suggestion and now I am unable to send in a ticket with the chat bot. Any help appreciat...
I have submitted four tickets since yesterday, with one of them being nearly 24 hours old. Unfortunately, none of these seems to have caught the attention of the customer service agents. I urgently need to escalate this issue and would appreciate gui...
New customers are often advised to check the envelope icon left of the bell icon for new messages. I've never seen an envelope icon (Safari on iPad). I know when there is a private message because I get email notifications but it seems from someone...
I did an activation and transfer my number from my old provider. Since then I can call without problem but I can’t text and receive messages.I’ve been trying everything for the past 8 days nothing works.
Good morning, I am writing to ask why my rewards points have not been applied for this month? Looking forward to hearing from you and I appreciate your answer/s in advance.Thanks Naj
I'm planning to study in Cambridge Mass for more than a year. I'd like to keep my Canadian number but also be able to use data, call and text in the U.S.For the U.S. Canada Plan, can I stay in the U.S. for more than a year without coming back to Can...
I am currently travelling in the US and purchased the Canada and US days plan. i connect to the internet locally for about a minute, then i get unable to connect to the internet errors. Has anyone seen this issue before?
I can’t send or receive text messages on my iPhone 14 Pro Max. I can’t even set it up for iMessages either. It just keeps loading and loading and says it’s unavailable call and data works fine when I signed up for service I did a number transfer in a...
I tried to transfer my wife's service to my account, thinking I'd be given a popup to buy a new plan for her. Instead it seems to have changed my whole account over to her phone number instead, and I've seemingly lost mine.How do I get it back ASAP?
hiam jyoti kabaria last month my bill payment $ 21.28 but now i got bill $28 were is the my rewards pointsif not give back me i will go to other network that one give me good dealthank
I reported poor signal strength in the lonsdale quay market in north vancouver couple of month ago. You told me you would fix it. But signal is still very bad and I'm so disappointed your poor customer support.
I have an issue trying to port my number from virgin plus to public mobile:I put in all my information as requested to activate with eSIM and port my number, and on the very last step the app gives an error saying "subscription not activated" (6 of 6...
Brampton, ON. Upgraded to 5G plan recently. iphone 11. Showing 2 to 3 bars. Download speed is 1.09, upload 0.08, ping 71. That is worse than dial up. Any solution. or PM is shutting down forever. Bye Telus, Roger
Hello, I currently have the CAD/USD roaming plan that I activated yesterday. I just landed in Vegas & my US roaming isn't working - I received a text to buy an add on for 3GB (Which I did). Why isnt my US roaming plan working as advertised? Am I mis...
Update: You should now get cell service now as the outage for Yukon and Northwest Territories is resolved now.----------This will affect people with 911 calling, Talk, data, and text as a result of a regional cable damage from Wildfires occurring reg...
