Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I used the above procedure some time ago and it worked fine. Now I wish to go back to normal voice mail and went through procedure and it seems to work but no actual voicemail is recorded
I am subscribed to US-CANADA Plan that covers data, call and text messages. I am currently residing in US and my phone (Iphone) is on roaming mode. I am able to do phone calls and regular texting. When I send confirmation code via automated text (US ...
My credit card on file expires tomorrow (Dec. 28) and Ihave been trying to register the replacement card for 3 days and I keep getting the message that the "transaction can't be processed try again later". The credit card company says that the billin...
I took a new Public connection on December 23rd,2023 and my Subscription plan is $34 for 40GB when I checked the website today, you are giving the same subscription for $34 at 50GB.Can you please update my current 40GB to 50 GB as a New Customer?Than...
Hi I can't make or receive calls and I'm unable to get a hold of anyone to help me and making tickets are not working
just got eSIM on Boxing Day and trying to transfer my phone number to PM. I didn’t get any message from Freedom and PM. I was trying to use PM app to see my account but it didn’t receive 6digit code to my phone number so I can’t go further.Pls advis...
I am going to the US and have a Canada US plan with data. Do I need to make changes in settings to get data in the US.
I submitted a ticket 2 days ago, but no response Yet.
I have an e-sim and I just bought a new phone. For some reason when I transferred all my data to my new phone the e-sim and all the cellular stuff couldn’t transfer. So I was just wondering how I could transfer it to my new phone?
hi, I just signed up yesterday and the promo for today is upped to 50gb at 5g. Is it possible to switch my plan to that one?
My wife and I are new to PM and just purchased the Canada-Us 90 Day plan for each of our phones. Before switching from Fido to PM, I had the option to turn "VoLTE calling" either on or off. After switching to PM, that option disappeared. I thought th...
How to make Public Mobile sim and service to work on Ipad Cellular?I bought a used Ipad Pro 11 4th gen 5G.After inserting the sim, it says 3G and can't connect to the internet.To isolate the problem, I reset the ipad to factory and still the same.I c...
I signed up and attempted to transfer my phone number from my old Telus account (that was closed ~3 months prior). I was told the transfer was successful upon sign up, but I am still receiving calls and texts on my temporary number ~24hrs after signi...
I signed up with a friend's referral code 24 hours ago. Neither of us have seen a voucher for a $10 credit / 1$ a month credit come up yet, did something not work? Or does it take a while to be posted to our accounts?
Hey guys I just activated a friends card porting it over and got this message. Normally I have to leave the old sim in there so I can reply YES to them to port over the number but public is saying insert their sim before we get a chance to reply wha...
Need to reach a customer agent for removal of new subscription activation they are asking me to do so I can replace the expired card number. Thank you.
I bought the plan yesterday and paid for it. I also ordered a sim card along with it. Now I am getting the best deal in same price with other provider. so I want to cancels service. What should I do to cancel and get refund ?
I followed the steps to activate but after I got the text to restart my phone to complete process, it now says the esim is not activated? Any ideas?
Trying to simply Update my Credit Card Info is a convoluted horror story on this Site so far. I can find no way to do this.The ChatBot is useless. It gave me 'Tips', not a 'How To' as I asked it.There is no Option to do so in My Account where it woul...
3 weeks and counting and no SIM card. I'm also getting 404 errors when trying to create a support ticket. At this point I'd just like to wash my hands of Public Mobile. Is there anyway to get refund on my initial payment?
Hi, guys, is it possible to use an old expired SIM card for a new number? I have an old SIM card from Public, but the number has expired since I haven’t used it for 8 months now. Is it possible to register a new number with the same SIM card, or do I...
I am getting a forbidden A1 and sometimes an unauthorized when trying to enter the self serve portal. I recently just signed up and need to port my number over.
My subscription was onhold in 24 December,i resumed my subscription just now(27 December) just for transfering my number to another provider, it took me only 5 minutes to accomplish the transfer, and it charged me the whole month fee, can i have it r...
Hello, I purchased a prepaid plan with esim activation earlier today and intended to port a number from Bell. During the process, payment was successful and i downloaded the Public mobile app to activate, upload esim and port my Bell number. I have ...
Hi, I downloaded the PM app on new iPhone15 Pro Max but the login page does not load.it also does not load on the safari browser. It is loading on other iphones though.Can anyone suggest a solution. seems like there is issue with iPhone15 or its sett...
How do you view your new posts after sending? I have done 1 post 3 times but can't see it, that's why I re-did and submitted multiple times
I only activated my new service 40 GB for $34 about a week ago and now they are showing offers 50 GB for $34 and also another plan 40 GB for $29. Their ticket opening feature sucks and errors out. How do I get my new plan adjusted to a better offer? ...
Need to speak with a customer agent for assistance to get into account please.
Data is working off and on but can't even make a ticket... 404 error over and over and over.Cleared cached etc... nothing...Help! I wish so badly I could just Talk To A Human Being
Good afternoon, my wife is using Public as well with the number of ###-###-####. Since she forgets to update the credit card information in the beginning of this month, this month's payment does not go through, therefore, her account is locked, no ca...
