Accessing publicmobile

[Smithchristie60]

I’ve been with PM for 5 years or more. Never had an issue until now. I have 6 payments coming out of my credit card each month. My husband and mine snd 4 kids. One of the kids loss her phone and I need to add a SIM card to her account. Cannot access it. I’ve been trying for more than 2 weeks. I don’t understand. I’ve always been able to.  I’m so frustrated I am ready to cancel all plans snd go with another company.   I can’t get into her account cause they keep semnfing code to the list phone😡

[Handy1 · Accepted solution]

@Smithchristie60 please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Smithchristie60]

 All I get is sent to text or voicemail. Can access either because I have no sim card instslled

[Handy1]

@Smithchristie60  Tap resend code a few times you should get option to send code to email instead . But you can always submit ticket with support to help also 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Smithchristie60 

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email