Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?
Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.
I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...
Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I...
When i signed up for public there was a promo 1gb with 2gb bonus. I am looking at my plan and it only shows 1gb . THanks
Hi,I anticipated going over my data usage this month, so i paid for the 5$ addon.The only use for data is to tether my tablet. This doesnt work.My phone browser will use the data still. Odd.When i tether to my tablet, it says Sign-In.Goes to a public...
I signed up on the 55-20 BF promo yesterday and my 1st payment due is $75 via email notice. Is this a error? I did pre-authorization payment method. Thx.
I paid for an Add-on and it wasn't applied to my account. Is there a way to talk to someone at Public Mobile? the chat didn't help with my issue.
I get a message to approve port out to fido. I send yes many times. 90 minutes later I get a message saying I didn't approve. I've done this many times.
I just bought a new sim card for to replace the one that quit in my wife's phone. I have entered the new sim # but the system will not allow me to log in with my existing account info. It wants me to use a new email address. If I do that I will lose ...
I upgraded my data plan on Nov 22. On my account, I saw the new plan start from Nov 22 - Dec 22 and I have used 2 gb out of 15 gb. However, I noticed that my phone still has my old plan (5 gb from Nov 1-Dec 1) and the data has reached its limits an...
Hi, I am in British Columbia and I am trying to transfert my 7-eleven speakout wireless mobile phone. So far I have been charged twice on my credit card and it still does not work. I get the error code 821. I entered Rogers for the service provide...
it states : " After you join, you'll also earn 10 points for every 12 months you stay with us "is it cumulative as in per 12 months per 12 months ? i.e. 10 points after 12 months and then after another12 months does it become 20 points.... and so a...
I ported the old number from koodo 4 hrs ago. I saw more posts that said it could be done in 2-4 hr. I did confirm the old number through text message but didn't hear back from Public Mobile. Can anyone provide me with customer service contact info t...
I wish to add US Roaming
I have done all the required tests to get me to this ask. I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? Reboot phone checkta...
I just switched my plan from fido to PB last Thursday night. But I still can't receive text messages from others, I can't send messages to some people (Shaw customers). I can only receive messages from PB customers.What is the problem? Anyone can h...
I recently signed up for the $45 for 20GB plan. Is this for a set time period like the $55 plan or is it permanent?
I am on the old rewards plan. I referred about 5 people within the last 30 days or so, and every time i did get the cha-ching SMS giving me the $1/ month credit. which was applied to my renewal a few days ago. But what I don't see is the $5 for 5 mo...
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A couple months ago I changed my plan to the 20gb 4g speed plan for 55 dollars a month. The plan change never showed up on my account even tho I was getting charged for it. And today I took advantage of the 20 dollars off the same plan with the promo...
I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...
I can not log in to my account even after i reset my password.
hello, I tried to add a pin to my SIM card and I failed 3 times...Now I need a PUK code to reenable it...
I'm just in the process of switching to public mobile. I went through the online form for activating my sim card (which I have in hand) with 4 steps, create account, transfer phone number, choose a plan, and payment. At the end of the form I see a po...
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