I can not make payment without login my account

[jeffatcanada]

I have paid fee with cash several months. My account still can not reset. The website always shows:

There was an error resetting your password. Please try again later.

What is wrong with password resetting function?

Advise please, Thanks,

[Timer]

@jeffatcanada 

Customer Support Agents Hours Of Operation

[jeffatcanada]

Thanks, I have sent private message .

Also I created a ticket around 3:30pm today.

[Timer]

@jeffatcanada 

contact to support team by send a private message CS_Agent to reset password.

[jeffatcanada]

I wen to Walmart yesterday, but they don't sell voucher any more 🙄

[NDesai]

@jeffatcanada If your account was in good status recently, you can also pay by dialling 611 from phone and pay via voucher or cc if you have it added.

[jeffatcanada]

I tried with two laptops for resetting password and different browsers (IE edge and Firefox).

[jeffatcanada]

Should be July 26th this month.

[Timer]

@jeffatcanada 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until complete reset password.

[NDesai]

@jeffatcanada When is the last time you had service? If it's been more than 90 days, your account is likely deactivated due to being suspended for more than 90 days. Your only option in this case is to activate a new line on a new sim card. 

[softech · Accepted solution]

@jeffatcanada it could be a cache issue   Try to use Incognito mode or on a different device to reset it once more 

if still fails,  open ticket with PM support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there