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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Password reset error

Hello I am trying to reset my password but it says error resetting password try again later. Someone please help

Resolved! Transferring Phone Number

I lost my SIM card and I am trying to transfer my phone number to Koodo. How can I do that?

Resolved! Warning message while in the USA without an add on

I've tried turning Roaming Off to stop these error messages but to no avail. I do not want to purchase a USA Add on for roaming (using an Esim for data). On the IPHONE, Public Mobile is still the primary SIM with the Esim as secondary for data only...

Account won't show my data usage

Hello everyone, my account will not display how much data I have used. This problem started when they switched to 4G. Then the page setup changed and I cannot see how much data I have used. I actually switched plans in the meantime hoping it would re...

Resolved! Can only sign in to PM account on my cell

Hello there! So yesterday I sent messages because I wasn't able to sign in to my PM account. I reset my password but it still didn't work. But today I go a text from PM with a link to sign in on my cell which I did and it worked, yay! But the weird t...

My Rewards is down?

Are they fixing the missing referrals and the accounts with less dollars than actual showing phone numbers? Or?

Resolved! charges

Hi I have been charged for something I never signed up for. Here are some examples July 1st 56.70 June 2nd 56.70 June 1st 15.75 May 25th 15.75 May 3rd 57.75 Arp 24th 15.75. Some months have more. I need to know who signed me up for this and I want th...

Resolved! BC Public Alert Not recieved

I did not get any of the public alerts issued on Monday. I did get the notification on my other number registered to Telus but not on the phone registered to Public. Iphone 13. This is a major concern as my wife who is a nurse uses the Public Mobil...

Activation

I have 31$ in my account but phone still doesn’t work,my plan is 28&/month.

Resolved! International Long Distance Minutes bonus

Hey! I received a bonus of 500 mins one-time Int'l LD bonusWhat countries can I call? is Syria included? Thank you

Resolved! Referrals bonus

I never received my complete referral bonus

Resolved! I quested to transfer my public mobile number to other carrier. I cannot receive the message.

I quested to transfer my public mobile number to other carrier. I cannot receive the message.

Resolved! Phone Number Changed By Itself??

Hello, This morning when I woke up my phone is displaying a different number than what is mine. I cannot make outgoing calls but I can text and it’s coming from a different number. can anyone help me please?

Resolved! "Error logging in" on ticket submission page

I can log into the Community (obviously ), but I cannot log in on the ticket submission page. I've tried both my Community login and my Public Mobile account login. I receive the error "Error logging in". Help!

Resolved! I forgot my email address for self serve account.

Promo codes for extra data

Is anyone aware of promo codes for extra data per month? Or does anyone know when promo's will occur?

What is my Community Username?

My number was suspended

My second number is suspended 438 *** **** Edited by Moderator

Plan change?

I had funds in my account sitting and saw that they upped for 4g network instead of slow 3G… so I added the extra funds and clicked on change plan when renewed (yesterday for renewal today) and it didn’t take?

Resolved! No data on phone lots on account page

My phone says I am out of data but there is plenty on the account page. How do I fix this?

Resolved! US cell/text/ data service

Follow up to my previous concern. Found out my Public Mobile plan no longer works in US. Need service for three weeks. Wondering what my best option is. Can I purchase new SIM card and use in my phone while here and replace my PB SIM card when I get ...

Resolved! Slow or no mobile internet

Hi, I am having some issues with mobile internet and am wondering if Public Mobile intends to address this issue. I live on Prince Edward Island. In the winter time I have no issues with mobile internet at all. Now, at the peak of tourist season mobi...

Resolved! Add-ons

If I update my Plan do I lose my add-ons. For Example: I have 2gbs free from a bonus offer. Would I lose it if I changed my plan?Thanks

Annoying texts.

What happened with texting on or after 9 am? While I did not mind the payment reminders and confirmations. These ones irk me! What do you think of the texts?Why are they doing this?

Resolved! Code

Why do I need verification code each time I log in?

Resolved! SIM card follow up

Hi I have ordered my SIM 8 days ago but haven't received it yet. Could you please check for me if it's sent or not?

Resolved! Error when trying to purchase an add-on

Since the installation of MyAccount, I receive an error every time I try to purchase an add-on. I can’t really do anything except view MyAccount summary page. Please help.

Resolved! my plan

i bought a plan for 3gb for the month while i visit and used it up already, so expensive to buy more data. can i cancel this phone number and use same sim card to buy a new plan for this month?

Resolved! How the reward works now

Hello family, Plz while I was in PM before I exited, I used to enjoy cash reward (applied to my subscription) for auto-renewal and referral bonus. But now that am back, I see the reward system has changed. Now on point basis.Does it mean that, I can'...