[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Not receive sim card
I have ordered a sim card on June 28, 2023 and have not received so far. How long will it take?
Resolved! How can I change esim card to a different phone?
unable to submit a ticket, constantly getting 404 error after clearing cache, where and who can I get support to switch esim to a different device?
Resolved! $15 per Month Plan - Question regarding going overseas
Hi all,I am on the $15 per month plan and will be going on vacation to Malaysia. Will I be receiving any signal when I am there (for calls and texting) or will I require roaming? From when I have read, PM only offers roaming in the US, so does that...
Resolved! Restoring Previous Referrals.
So long before I had this account, I had another Public Mobile account which has long since closed. It had very few Friend Referrals as i was just getting started with using Public Mobile, however i referred one friend who has stayed loyal ever since...
Billing
Seeing multiple charges for $34.50 on the past month’s bill as well as one for half that amount, $17.25.An employee of ours has use of this phone . Could these charges be a standard rate for data overages??
Resolved! ROAMING IN USA - I WANT a REFUND
I purchased a USA roaming add on before I travelled across the boarder. One there, my phone was showing Tmobile and had roaming turned on, started and restarted my phone, on and off airplane mode etc. No luck, roaming didn't connect. I want a REFU...
My cell phone
Hello, I just recently came back to Public Mobile, I can’t phone or receive calls or send out or receive messages. How do I complete my set up. Thanks
Active outage: Degradation to VoLTE services nationally
Update: issue should have been resolved. If your have problem still, please try to reboot your phone ----------------------------According to Telus Outage site: https://www.telus.com/en/qc/outages**Text issue could have been resolved Active outageD...
Phone Setup for Public Mobile
I am attempting to get resolution of the set up issues I am having with my wife's Iphone XR. Over a week ago we got her signed up for a Public Acct $25 per month with auto renewal each month. I got the email with setup instructions. I was able to por...
Moved to Koodo mobile but still charged by Public Mobile
I moved to Koodo Mobile on July 4th. My number was transferred the same day and my Public Mobile account was closed but Public Mobile has charged me for the billing period starting July 12th. I request a refund and cancellation of the Public Mobile a...
esim iphone 8 and previous account no working
Please assist me to either reactiviate my old account. Or for the e-sim to work with my iphone 8. Please help.
International minutes
1. Can I use the international minutes I have on file to call Canada from the Dominican Republic ?
Did not receive SIM
Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991. Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendo...
Current plan - port number to e-sim
I currently have a plan with PM, but would like to get an e-sim. Would it be possible to create a new PM account with an e-sim and then port my current number over to this e-sim?
Unsent text messages
Anyone else having issue sending and receiving texts. I keep getting the little stop watch under each message, some send even though they say they don't(I tested with my wife). Others send minutes or hours later. Although my 2 factor authenticatio...
Charged Twice for July Subscription
Started my new SIM and subscription in June with a credit card. New cycle started for the month of July, charged correct amount, but phone failed to work on the first cycle day. On the Public web app, it stated suspended, as the at the start of the n...
New phone
How can I switch my account from my current phone to my new phone?
Resolved! potential payment issues
i was getting txt notifications of payments until April, but the payments dont show in my banking history. no more text notifications since then, and i cant make sense of my payment history on here... each month says things like "available funds" ra...
Voicemail not accessible
When I try to access voicemail, it tries to connect for a few seconds, then disconnects. I tried the old "turn the phone off then on" but same result. Using a Samsung A13. Can you help? Thanks.
Phone issue
I hooked up my daughters phone yesterday, you never ported the number and she hasn't had service for 2 days which I have already paid for. She was with lucky and I think this i made a mistake transferring with you because I am getting no help, and to...
Unable to Send Texts
Hey Community Members!I'm not able to send text messages today. I keep getting a "not delivered" message. I have tried restarting my phone and my account is active. I'm able to receive messages, just not able to send. I do not have iMessage on as I h...
SMS messages failing
Hello, both of my public mobile iphones are showing "message failed" when trying to send an SMS message to a phone on bell mobility. Sometimes SMS messages will eventually go through after a long wait, but more often they just error out. Is there a s...
Payment
I need to change my credit card information but dot not see an option for doing so under my account. How do I do this?
texting
I keep getting message that my texts are not being sent public error 2 i have loads of data and this just started yesterday need the ability to receive and send texts as I am in contact with a person that only texts help!!!
Payment Vouchers.
Today when i was at 7-Eleven I asked to take a picture of the Public Mobile Voucher Amounts, not only for myself but to share with The Community. Until today, I didn't know there was a $10 one.
Community Recommendations.
Is there a sub-section part of The Community where Public Mobile Customers are able to make Recommendations or Improvements Threads &/+ Comments to make the Network and Community better and more user friendly?Here are some recommendations I'd like to...
Friend Referral Code.
When trying to enter the Friend Referral Code, after pressing Apply it won't automatically go back to the last screen to continue payment..I had to tap Apply a second time where 3 loading dots showed up, but it still did not redirect me back to the p...
Need PUK number
Need my PUK number and no clue how to access it: Need help asap
