Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Roaming working in Ka’anapali Maui Hawaii?

Hello, any recent experience using the US Roaming package on Maui, Kaanapali area?thanks

Resolved! I need to freeze my account

I will be out of the country for few months I need to freeze my account to keep my sim card and number but it seems to be impossible to speak with anyone and there is no such option online. just the stupid boot that keeps saying the same in a loop.

I want to close my account and get a refund

Hello, I am not satisfied with Public mobile service and I no longer want to use it in December.However, I was charged a monthly payment on 30th November. Therefore I would like you to send a refund for the last monthly payment to my credit card and ...

Error in Cyber Monday Promo Cycle?

Hello everybody,wondering if anybody has an issue with their promo cycle?Yesterday everything was showing correctly, but when I logged in today it shows a Promo Cycle: 2/15My understanding is that it should only be 1 cycle so far. Has anybody had thi...

Payment

My account was suspended. I uploaded the funds via credit card this morning; and paid my due balance and my account is still suspended ! What is going on !

Changed carrier public mobile still charge

I have changed carrier and was still billed by Public Mobile. I need to get a refund

Resolved! Do free International Minutes Stack?

I currently still have a full free 500 minutes of international calling addon from some free gift PM gave me a while ago. If PM does give us more international minutes during the Christmas holidays, does this stack on top of my currently existing add...

More is Merrier (2022) is back

https://www.publicmobile.ca/en/on/holidayMore is Merrier with Public Mobile Connect more with 2GB of free dataThe holidays are a time to make and share memories. That's why we're offering 2GB of free data for all Public Mobile customers. Chat more wi...

Network not registered- error

I am getting network not registered error, how can I resolve it?

Resolved! Holiday Rewards Coming Today?

Are we going to receive free international minutes today? Traditionally, it is announcement on 1st December

Resolved! Changing my phone number

I moved ladtbyear from Ontario to BC, and want to change my phone number to an area code 250 number. I want to select my own phone number, which I have found to be available. How do I do this? When I try to change my number, I only get computer gener...

Resolved! 4g

I'm paying for a 4g plan and it's terrible have to switch back to lte to get any reception or internet speed what's the deal here ????

Resolved! Cannot log into Account after transferring phone number away from Public Mobile

I recently transferred to a different service provider but now I am unable to log into my Public Mobile self serve account. I wanted to log into ensure that my service is cancelled and that I will not be charged. How can I check that my old service i...

Resolved! PM account loyalty rewards

How do we get in touch with a PM employee to inquire about loyalty credits to our account? I also referred another person to PM and I thought we were supposed to get that $5. off offer but didn't. Just have a few questions for them. Thank you

Resolved! Port incomplete - call straight to voicemail

I ported from Fido to Public. I received the SMS message, but I think I responded YES just after 90 minutes. I have data, and can make outbound calls, but I cant receive any calls. It goes straight to my Fido voicemail..I think I need to retry the po...

Resolved! unsubscribe

How do I unsubscribe from public mobile?

Resolved! Can't access self serve

The email linked to.my self serve account is no longer active. When I reset my password I cannot sign in, had to create a new community account (this one) so I can try to access account. Looking for help, the chat bot keeps running me in circles wit...

Resolved! SIM Card

I am a new customer with Public Mobile.I activated my sim card and bought a plan. But now I misplaced my sim card before I got to put it into my phone. I have an extra public mobile sim card. How do i swap it out? thanks in advance

new customer to PM

any deal run now!

Resolved! Phone Compatibility

1. Is the Google Pixel 7 Pro compatible with Public Mobile 4G plans? 2. I can't get a clear answer online as to whether 5G phones can use 4G plans. On the box of Google Pixel 7 Pro box, it says the phone must be on a 5G network, but that seems no...

Reactivate

I changed my plan and my phone won't reactivate but says it's activated. How long do I have to wait?

Resolved! refer-a-friend and you'll both receive $5 off your bill

I received this SMS from Public Mobile on Monday (Oct 28): "Public Mobile here. Save this Cyber Monday on our 4G speed plans! Upgrade to 15GB of 4G speed data for just $40/mo. Get this deal in My Account at https://myaccount.publicmobile.ca. Plus, re...

Resolved! New Activation

how to bring my number from Telus ?

Resolved! offer $20 off on $55/month not appearing in my account

I am a new customer in public mobile. I applied black friday offer of $20 off on $55 package. But my profile does not show details regarding this offer. My account has been debited for $55. Kindly resolve the issue.

Resolved! Automatic Account Payment

Have been using automatic credit card payment on my account for many months without problem. Got a text message yesterday saying my payment was not received and now my account has been suspended. Why did payment not go through

Resolved! Can't access account

I created a ticket because I did not know the email on my account. Someone at customer service named Alex went over the process and gave me a new temporary password. That password didn't work. He told me to clear the cache and try again. I tried on 3...

Resolved! Alert Messages from US Bank not getting received

Hello Friends, Does any one faced a similar issue and resolved this. Banker is saying thats something with the Provider has to remove the blockage. I can receive text messages from my friends in USA. Kindly advise for any help. Thanks for your assist...

Resolved! November payment

Neglected to update replacement credit card details & notified re non payment for Nov. Account is set up for auto pay.Went into account on 29Nov22 & updated card info & made payment which appeared to go through. Checked bankCredit Card account showed...

Resolved! Make changes to my account

My daughter has been with public mobile for 4-5 years. We want to make changes to her plan, but have never logged into her 'my account' so we are unable to make the changes. I want to be able to get her some more data, and also set my son up for a ne...

Resolved! plan charges

Hi I signed up last night to public mobile to avail the black friday promo of $35, 20 gb for 15 monthspromo code in 20OFFMONTHLY, but I was charged $62.15. I did not get the promo

Community

Forum Posts