Plan Details

[RSP93]

Hello Everyone

Where do I find details about my plan on my account? I only see "calling features" about my plan. Nothing about data, texting or minutes. 

[softech]

@RSP93 

what plan you have? 

I see Minute and Message usage even they are unlimited

You can try logging in again with a browser using Incognito mode

https://myaccount.publicmobile.ca/en/account/overview

[dust2dust]

Then that's a change in the system. It even makes sense (who knew, around here). Why show counters for unlimited features? Less clutter is good.

[RSP93]

I am only seeing my data usage. I assume that is the only thing listed as this plan has unlimited everything else.

[dust2dust]

My $15 plan has unlimited texting. I see the data bar, the 100 minutes bar, and the texting is just solid green because it's unlimited. When the features get close to being used then the bar goes red.

[RSP93]

It looks like my data usage is the only item listed. Could that be because everything else is unlimited?

[hairbag1]

@RSP93 

so looks like you have the $50 plan as yours. Once you've logged in, click the tab called Subscription and Add-ons and see Subscription Usage. It'll show you current plan cycle, Data Usage, Minutes (Unlimited) and Text (Unlimited)...look  just below that to find View Usage History.

added..is there other account info that you need ?

[RSP93]

Not much there either unfortunately.  

[dust2dust]

Did you check out the downloaded payment history? Not sure how much more info is there but it does show some detail.

[RSP93]

It sure seems that way, you almost have to screenshot the details on their home page if you wanted to clarify what your plan included.

[RSP93]

I did that. I attached a screenshot of what I can see after clicking on the subscription & Add-ons Tab to my original post.

[RSP93]

I attached a screenshot from what i can see from my account in my original post.

[RSP93]

Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling 

That is all that i get.

[dust2dust]

You could also find some details in the downloaded payment history. They seem to have been stripping away the plan details over time. Intentional confusion for the customer?

[softech]

@RSP93 

did you check the plan details page?

Login to My Account, go to Subscriptions & Add-ons page and it is there

or use this link directly

https://myaccount.publicmobile.ca/en/account/my-plan-add-on

[hairbag1]

@RSP93 

log in on a laptop and look to the Plan Detail and Add-on Usage.

added...

While, you're in there....learn your way around the different features. You won't break anything !