Community

Resolved! Lost my phone

I lost my phone I forgot my password or my secret word and now I can't get into my account to add a Sim card how do I get into my account

Resolved! forgot passwords and security question.

Please show me step by step to sign in my account

Resolved! Email change

How can I change my email on my profile 

Resolved! Plan change

I have purchased a 25 prepaid plan for public mobile last month July 31 purchased another 50 voucher for prepaid in order to change prexsisting 25 doller prepaid plan very difficult and frustrating. Last 2 weeks

Resolved! Public Mobile SIM purchasing experience, very frustrating

I just want to share the experience about buying a SIM card this morning. I expected it to be a smooth and quick process which ended up taking me more than 2 hours. WALMART - I went there first. Arrived at 10:20 but no one showed up at the wireless s...

Resolved! Activating my sim card

Idk how to do this lol?

Resolved! SIM to SIM

I'm trying to transfer my phone number from an accidentally encrypted SIM card to a new SIM card.  Both are from Public Mobile 

Resolved! How to pay a bill

Resolved! Lost phone

I lost my phone then I got a new SIM card from store.how can I activate new one?

Resolved! VoLTE

Anyone else seeing an HD symbol on their phone calls in the past month?  I first noticed it back on August 2nd.Does this mean VoLTE and/or Wi-Fi calling is now active on PM?

Resolved! Flash sale and referral code together

If I use 2 G data flash sale code, can I still use referral code ? 

Resolved! Step 3: Linking your chosen plan to your account

Hi everyone,I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed. However when I clicked on the activate my sim, I am stu...

Resolved! Re payment problem

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out 

Resolved! Plan and Add on management page down

Hey all,  Been coming on for nearly everyday this past week wanting to add 1 GB data to my plan and always been directed to a page error for the Plan and Add On page. Anyone know of an alternative solution to how I can add more data to my plan if I c...

Resolved! Activation

Hi,I just activated my sim card and got a plan, I can make calls and use Internet but I am not able to receive calls, whats the problem

Resolved! payment didn't go through

today was billing day, but i received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. Make a payment at https://selfserve.publicmobile.ca. If you have recently made a manual payment, please ignore t...