Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to purchase a USA roaming plan. It took the funds for the $15 but not the tax. The purchase of the plan then failed. I added another $15 to the account so I have $30 on account. This is enough to cover the plan and tax. I tried to pu...
I currently have a ipad with cellular it has a public mobile sim card that i am looking to reactivate my service too
I bought a data add-on & 24hours later I still don’t show any extra available data on my account
Hi all, Please help. I'm on vacation with family (Vietnam) and I couldn't receive text or call. I also check the add-on but there is no option for Vietnam. Is there any way around?. Thank you,
If I am on a 4g plan and will take an add on will it still be 4g?
I cannot activate my sim and I got that messagePlease start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging. ...
I received a bill from my old service provider and when I contacted them they are saying the number is still with them (virgin mobile) however my phone is showing PM and I’ve been billed and able to use my phone. i was told I needed to contact PM to ...
I hate this service Someone purchase this phone for me and didn’t explain to me was a huge problem I don’t know the plan , how to add minutes or data I need help and no one can help me is horrible service I am so frustrated
I am in the USA and have not purchased a roaming package. However, I keep receiving error message from PM saying I can't send texts. How can I suppress this error message?
I tried to top up my account online but it will not allow me to select an amount smaller than $25. I only need to top up with $17. Is there a way to do this?
i think my sim card is faulty because it doesnt register ( after ive set up the plan) in 3 phones ive tried to use it in ( including my phone that works with my public mobile card)
I can’t login to my account
Hi everyone my Sim card changes are not be completed what do I need to do
If I do not have service, how long will the text be held and delivered until I do have service?
Hello! A couple of weeks ago, I set my plan to change from a $25/month plan to a $40/month plan on the renewal date (July 23rd), but looking at my account page, it appears this did not work. It also shows that I've consumed all 1,024mb of my $25/mont...
Hello I just registered and the referral code is not showing for my friend. How do I fix this so he gets creditThanks
Hi folks, I have a weird problem I’m wondering if someone can help me with. Just a couple days ago I started being unable to receive MMS from some people. Anytime I get a picture sent to me from certain contacts I get an “unable to download MMS” err...
Just bought the Sim card inserted it and message pops up after activation saying Sim card not supported and in settings it also says Sim card locked
I have no service where I live, it bounces off the water onto US signal and says I need an add on for Roaming to the US. Why does it work all the way across the ocean but not locally. Is there a way to get an upgrade to connect with USA and not pay s...
will not send code by email - only by phone (text). will not let me change my password. am unable to access my account.
Not my phone (we are with PM), brother-in-law's phone. Their credit card was compromised, she changed her PM card info, tried to do his. Long story short, she couldn't get into the acct, asked for password reset, too many attempts, now says "You have...
Hi, I'm in Canada and am trying to reach my family in Poland, but they don't receive my texts, and I don't get theirs. It used to work in September 2021. I tested the same process with a different phone (Rogers), and it worked fine. Is there any know...
i can’t find the email I used for my account sign in, does anyone know how I can find it
Is there a way to remove / hide / delete exhausted holiday giveaway / promo add-ons?
USING AN IPHONE 8. WILL NOT RECEIVE CALLS. CAN CALL OUT. CAN SEND RECEIVE TEXTS. TRIED EVERYTHING. REBOOTED PHONE. REMOVED SIM AND RE-INSERTED. MADE SURE CELLULAR DATA IS ON. NO AIRPLANE MODE. MADE SURE NUMBERS NOT BLOCKED AND PHONE NOT ON “...
I gave a friend my referral code and he used it. I can see the SIM card has been used and I have his last 4 digits of phone number. BUT it does not show in My Rewards. Is this process glitched too?
Hello,I upgraded from the $25 plan (1GB at 3G) to the $41.25 plan (4GB at 4G) on July 21. The payment went through on my credit card ($41.25 minus my rewards) and when I log into my account from a windows laptop it shows I'm on the new 4GB at 4G plan...
I bought an older model phone and my sim card is too small for it. Can a get a larger one to fit it?
I have an public mobile account before, however, since my credit card renew, I forgot to update the payment, and they cancel my account about one month ago. So are there a way to reactive the account?
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