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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Auto pay issue

I am supposed to be on auto pay but not only am I getting texts saying I don't have enough funds in my account, the buttons are not working to see if my auto pay is still active

Resolved! won't let me access my wife's account.

don't know why but wont let me sign into my wife's account so I can change credit card as ours was hacked, cant even get ticket for them to contact me, thanks bruce

Resolved! Access to SMS while outside of Canada

Is there a way I can access incoming text messages while I am outside of Canada? I am outside of Canada and trying to request a OTP so I can log into something but I can't receive the SMS because Public Mobile does not roam outside of Canada or the U...

Resolved! Page Expired error when trying to login

Trying to login to my account and after I enter my credentials I get a Page Expired error stating the page I want no longer exists. Have done the usual clearing of caches and history and still no success. Any ideas?

Resolved! Changing plans question

I was about to change my $25 3G plan to a $35 4G plan with 3G data, unlimited Canada talk and text but when I looked at the details...it talked about province wide instead (as in you'd be roaming outside your own province). Can anyone verify this? It...

Resolved! Port out and keep the account due to limited roaming options

Hello, I've been using Public mobile for several years and the service is very good.I'll be going on a vacation in Asia but Public mobile doesn't have roaming options in these countries.I'd like to port my number out but keep my account so I can use ...

Transferred a phone for my aunt last week - she still can't receive calls

I got my aunt's previous number transferred to a cell plan for her so her friends could call the number she's had for the past forty years. The only problem is that her phone can only call out. Calls to her are still going to her old phone that is no...

Resolved! Plan change

I made a plan change before the payment date and I was charged the new amount ($40 is the new plan) , but now my plan has reverted to the old plan ($25 plan). I was looking forward to the 15GB data.

Can I chance the recommendation code

My husband subsribed to Public Mobile but gave the wrong recommendation code. He was supposed to give mine. We want to change that

How will I cancel my service?

Resolved! refer a friend

if i refer a friend, do i get a reward?

Resolved! I over paid my phone bill

I accidently paid my phone bill twice, can I get a refund of the extra I paid?

sumbit a ticket

reactivate phone number

Resolved! Lost phone and process to retaining the previous public mobile number

Hi, My son recent lost his phone which had a public mobile sim. He is not able to log in to his gmail account and also lost access to the public mobile account. We have used automatic payment linked to his debit card. We now bought a new public sim ...

Lunar Plan Temporary?

Hi, I wanted to ask how long the Lunar New Year plan is active for. I currently have the $40 one with 15GB and unlimited call/text. Does it last as long as I'm with this plan or is it only for a certain amount of time?

Active new sim card

I was going to active my new sim card but during my registration I received a message that it looks like something went wrong when activating your account. Error Code: 837So I need your help to solve this issue.regrades

Unauthorize Purchase

I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it. Is there is a way I can contact Public Mobile directly to fix it.

Resolved! number transfer

I need a new request to transfer my number,because the 90 minutes ran out

Resolved! Still being charged

I’ve stopped using Public Mobile (mainly for this exact reason) but I’m still being charged. When I try to submit a ticket, I get to a certain point in the automated process and it kicks me out and tells me to sign back in. Because I changed carriers...

ADD MONEY TO ACCOUNT

Resolved! What will happen switching my plan over?

Hello,I currently have an older plan, a $35/month for 3gb 3g that I pay $32 a month due to $1 loyalty and $2 autopay. I also have a 2GB never expire add on so the end result is I pay $32/month for 5gb 3g speeds. As of now there are $35/month for 3gb...

My data is not working located in ontario

Account Suspended

I was not allowed to make a call. According to Public Mobile my Deactivation Date is 26 Apr 2023. Whean I logged in I find I have been suspended. Why? When I click 'Reactivate my account' it takes me to the payment section. My payment was due 26 Jan...

Certify Pre-owned Phone fail delivery - lost in mail

I bought a CPO on line on Jan 10/23 the delivery through UPS have been a nightmare. No-one give me correct information about where is the phone. The carrier says that the package was sended back to the sender. And Public Mobile CS_Agent says the pack...

Resolved! Sim never arrived

No sim??? Can I talk to someone???

Roaming carrier

I'm in Miami and my phone won't connect to any of the US carriers so I cannot make any calls.

SMS notification @msg.telus.com

SInce Monday, I no longer receive SMS to my #########@msg.telus.comIt was working at leat until last Tuesday I've tried from 3 senders... No luck!Anyone having the same issue this week

Resolved! Billing

I would like to add my Interac Card for monthly plan payments

Resolved! change plans and keep old rewards system.

Hello everybody.I like keep my old rewards system,If I change to new plans will it automatically enrolls into the new points system?Thanks.

US roaming not working

Renewed US roaming today. My account indicates it’s good for 15 days, but I get a recording stating my account doesn’t include roaming. Worked fine until yesterday.

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