I can't activate my esim

[Tomburt]

I have been trying for a month now whenever I log into the app it just asks to buy a subscription even though I already have one but I can't activate my esim

[esjliv]

@Tomburt - if you been trying to get your eSim working for over a month now, you likely already got charged once at the beginning and the got charged again 30 days later. Too bad you didn't follow up sooner, like hours or a day after.

Did you receive the qr code in the activation email? Try scanning that again.

You may need public mobile customer support to get your plan and sim activated, so contact them by either 2 ways:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

[Tomburt]

but when I bought a plan It said I could as one of the options instead of getting a Sim card delivered and I chose the esim option

[BKNS27]

@Tomburt 

Unfortunately, you can’t switch from your SIM to eSIM at this moment on PM.

[Handy1]

@Tomburt  Please submit ticket with support to help you regain access to your account 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437