Esim

[AdamTham]

During activation it prompts that the esim was not installed. How do i find my esim number

[cellphoneuser1]

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@AdamTham wrote:

Thanks htidegnow. They didn't send me a welcome letter with the pr code. The customer service rep was not helpful. All he told me was to go get a physical sim.

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The customer service rep asking you to get a physical sim doesn't mean that the rep wasn't helpful.  If your phone can't use an eSIM, getting a physical sim is the only option.  The only thing that I'll agree with you on is that the rep should have have offered to send a physical sim, but that can take a couple of weeks to arrive, so getting it at a Telus store or through Amazon is probably faster.

[AdamTham]

Thanks htidegnow. They didn't send me a welcome letter with the pr code. The customer service rep was not helpful. All he told me was to go get a physical sim.

[hTideGnow]

hi @AdamTham 

why you want to find the esim number? shouldn't you try to install the esim instad

check the Sim Manager or Settings-> Cellular and check if the Public Moble esim is there.  If not, check PM welcome letter, it has a QR code to scan and install the esim

if that does not help, as PM to check,  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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