Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I was offered $26 to get a4G 15Gb plan for only $26/ month. Hurry,offer ends December 18,2024. This offer will be added to your account and will take effect on your next renewal date.- Though I tried to accept this while in Florida on the $30 ...
Hello,I changed my phone and when I inserted my sim card, it said that the sim card was locked by PUK.I forgot what my PUK was, and I cannot even login to my account because it asks me to enter a verification code sent to my old email which I don't u...
I changed my subscription to the $35 75gb Canada, US, Mexico plan for plan renewal date, which was Dec 21. When I did this, the offer included 1,000 long distance minutes to the various countries. In my profile under manage subscription, the details...
Hi, could you send me the number to the PM support team as well? This whole system is awful. Confirmed the switched from Koodo, but can't get service from PM. Hence can't verify my account or log in because we have no access to SMS. The system won't ...
So anyone else get them to do plan change via private messages to customer service?For some reason some of my online accounts are eligible for the Black Friday offer and others are notIs it a website bug or other issues (and its really weird the NEWE...
received a koodo message almost instantly when submitting the request to port.Koodo Message: There was an issue transferring your phone number to Koodo. Please resubmit the correct account number from your previous provider or your device information...
Hello,I rejoined Public Mobile last night and cancelled my Roger's account today. I moved from a physical SIM (Rogers) to an eSIM (Public) for the first time, but am unsure that is the issue. I suspect the issue is that my phone number may not have p...
General question, maybe it's possible to create a pinned message with all the information for people/clients trying to upgrade/downgrade to CAN/US/MEX plans, as currently looks like many questions in the Community about the same topic with exact same...
Hi,I would like to switch to the boxing day offer $35 Canada US Mexico however I do not see it as a selection which is odd. Can anyone please help to see how I can get this plan as a loyal PM subscriber? Or any thoughts why I don't see it as a select...
I'm trying to rectify a long standing issue with respect to a new account that my elderly parents set up with public mobile. The only way to resolve this problem is with an actual human being in technical support, that possesses a little empathy and ...
I'm trying to update my payment method and I consistently keep getting this error message:notAbleToProcessRequestI know the cards are fine so that's not the issue and there are no restrictions on my card. I've tried 3 different cards for 2 different...
Hello, I am writing to request to cancel the US roaming data 250 MB what is paid by mistaken. I suppoed to redeem my points for it. I hope it would be solved in short. Thanks. -Jun
I am on the $36.00 Can/US plan but want to change to the Boxing Week special for $35 that includes Mexico and 75g. When I press change subscripion I am offer a $45 plan.
Hi @CS_Agent, I have been your customer for 4 years now, and I realized that if I want to switch to one of your new plans that also covers US & MX, I should pay $10 more than a new subscriber. Is it possible to get this new plan with the lowest price...
Yesterday I signed my grandmother up for service and ported her number over. Everything seemed fine. Only it never activated. It's now been 24 hours, there should be no issue at this point. I go in and it doesn't recognize the fact that her phone num...
I have to change service providers from Public Mobile. It was supposed to be done by new service provider but it didn't get ported. I no longer have my PM sim. What do I do?
Hi All,I tried to move to Telus and am in limbo for 48 hours. Telus took IMEI and account number, set up a eSIM with random number, but now PM not working. Turned SIM on and off, restarted phone, but not receiving texts or calls to old number. Can’t ...
Existing add-on US roaming 1GB data used up within 2 days, I redeemed rewards of 3GB + unlimited talk and text and received confirmation and I can see the roaming data is 3GB now. but I still cannot make local 1800 calls. How to fix this problem? Is ...
