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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12130 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23041 Views
  • 183 replies
  • 25 Bravos

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido.  SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

JoanMellyjo by Great Neighbour / Super Voisin
  • 489 Views
  • 6 replies
  • 0 Bravos

Payment

How can I change my credit card number   the one that is registered in no longer valid

Karen17 by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

My service is not working

My 100 minutes expired and the service is not available.  Still 5 days remaining for the next bill

Lisa773 by Great Neighbour / Super Voisin
  • 210 Views
  • 3 replies
  • 0 Bravos

Unable to Make Outgoing Calls

My wife has been unable to make any outgoing calls for over a week.  I've scanned the forums and it doesn't look like it's an issue with everyone.  *611 works on her end and she is on the $25 unlimited Canada wide plan.  Incoming calls and all SMS se...

BooRadley by Great Neighbour / Super Voisin
  • 303 Views
  • 4 replies
  • 0 Bravos

Unlimited Calling - Can't Make Calls

I signed up with Public Mobile a week ago. I have a plan with unlimited minutes. I've run into this problem for the second time where I can no longer make calls and get a recording that says I have no available minutes left. The first time this happe...

SusieQueue by Great Neighbour / Super Voisin
  • 178 Views
  • 1 replies
  • 0 Bravos

Lost incoming messages - Any way to recover them?

I was recently out of Canada for a week. Upon my return I turned the airplane mode off but got not a single delayed text message, which was a surprise given that with past services providers I got all delayed messages right away.I just logged into my...

nestordt by Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Resolved! US add on

I recently purchased 1000 US minutes. I’m in the US , when I try to use my phone here ithe voice message I get is telling me that my plan does not support , ?? I already put an add on

Earl2 by Good Citizen / Bon Citoyen
  • 934 Views
  • 28 replies
  • 0 Bravos

Call forwarding: connection problem or invalid mmi code

I'm trying to program my Call Forwarding but I'm getting the following error: Public Mobile MessageCall forwardingConnection problem or invalid mmi code Reference:https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding

omin by Good Citizen / Bon Citoyen
  • 735 Views
  • 1 replies
  • 0 Bravos

Some people can't call me

Some people can't call me and text messages from them are not received since I switched to Public Mobile and transfered same number.

Elaine90 by Great Neighbour / Super Voisin
  • 352 Views
  • 5 replies
  • 0 Bravos

trouble transferring number

Hello I am trying transfer my number to Public but it has been two hours and I still have not got a text from Virgin for the transfer of 416-xxx-xxxx, IMEI xxxxxxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information  

PamC by Great Neighbour / Super Voisin
  • 161 Views
  • 2 replies
  • 0 Bravos

iPhone XR

i can receive calls but can't make an outgoing call everything else works. can you help please 

king43maple by Great Neighbour / Super Voisin
  • 209 Views
  • 2 replies
  • 0 Bravos

Resolved! Regarding data usage this month

I wanted to change my plan to the $45 plan with 20gb data. I am in an environment without WIFI for this month and possibly often enough in the future, where I will be depending more on my LTE data. I have already expired most of my LTE data this mont...

jkmatthie by Good Citizen / Bon Citoyen
  • 396 Views
  • 9 replies
  • 0 Bravos

Unknown number/caller

I've been calling several landlines recently and the recipients tell me that I'm showing up as Unknown Caller (or Number). This started happening within the past several days, and before I switched my phones. They're all on Bell if that makes a diffe...

toast by Good Citizen / Bon Citoyen
  • 164 Views
  • 2 replies
  • 0 Bravos

Can’t make or receive calls

I cannot use my phone right now.  I cannot call or receive calls.  I’m trying to reset my password to access my account but I keep getting a message saying ‘there was an error trying to reset your password, please try again later’.

jessjar by Great Neighbour / Super Voisin
  • 262 Views
  • 4 replies
  • 0 Bravos

Resolved! Change account email

I cannot sign into my account for some reason. Furthermore, the email attached to my account no longer works. So I cannot get the code they send to the email in order to sign back in. I am looking to fix that. I want to pay my bill and can’t even do ...

1Star by Great Neighbour / Super Voisin
  • 275 Views
  • 5 replies
  • 0 Bravos

Add-on cancellation

Hi,my account is charged for add-on every month. I wanted that add-pin for just month. But it keeps changing me every month. How can I cancel it?

deepthinairp by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 1 Bravos

Plan Duration

A family member is considering joining Public Mobile and is considering the $40 15GB 4G plan.  Does anyone know if this pricing is only for a specific timeframe?  Does it change after a period of time or is it locked in until they change the plan?  W...

Switching to Public Mobile

I am considering switching from a different cell provider to Public Mobile.  How long does it usually take to port my number?

Resolved! Enabling VoLTE for not listed phone

Hello, I have a phone that is not listed on the official list of VoLTE enabled devices but I know it supports this feature. I used it in Europe over the last summer and VoLTE was frequently turned on. It's a Xiaomi 12. Is there anything I can do to m...

JSapa by Great Neighbour / Super Voisin
  • 760 Views
  • 5 replies
  • 1 Bravos

New sim card needed.

So my boyfriend set up my account years ago for me and has recently passed away. Im neededing a new Sim an access to my account. 

519-778-6129 by Good Citizen / Bon Citoyen
  • 434 Views
  • 10 replies
  • 2 Bravos

Switching to PM - Honest feedback

Hey there, I am a Chatr customer currently, but looking for a new provider. I have purchased my SIM cards from PM (one for me, one for my daughter), but still hesitant to switch. Money wise, PM is the BEST way to go...right now I'm on 3G plan with Ch...

MomsLife by Good Citizen / Bon Citoyen
  • 1143 Views
  • 28 replies
  • 4 Bravos

Resolved! Add-on US roaming

I'm trying to buy an add-on US roaming but when I try to go to the page that shows:"Oops! We encountered an error processing your request."

rosane by Great Neighbour / Super Voisin
  • 265 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't receive calls

Hello, I got my new sims card in the mail and registered my phone, transferring my old number from Virgin, about 3 weeks ago. I can make phone calls, but am not able to receive them still. I tried all the quick tricks, like restarting my phone, toggl...

atlanticscaff by Great Neighbour / Super Voisin
  • 262 Views
  • 2 replies
  • 0 Bravos

charged twice

hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting  charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31...

Muller by Good Citizen / Bon Citoyen
  • 258 Views
  • 4 replies
  • 0 Bravos
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