Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I shared a friend referral to a friend who wants to set up a new Public Mobile account. Now using an iPhone with physical SIM card but can accommodate as well an eSIM. Wants to port her current mobile # from a provider. Needs to know the the steps to...
I just subscribed to Public Mobile $34 Can- US plan. After downloading the app, the pre-activation failed and asking to contact support agent. I cannot get agent online. Chat ends just like that. Please help me what should I do?
I need a new eSIM. How do I get a new one?
I purchased an esim and my phone isn't compatible. I can't request a refund because I'm stuck on the activation step and I can't access anything else on my account.
If I change my plan, I will be refunded for the the formal plan that just started 3 days ago?
Incredibly frustrated with Public Mobile.Ported my number yesterday and can't receive or send any texts. Can't even get into my bank account because I need the text to log in!SIgned up for the US-CANADA plan (50GB) as a Quebec customer, and didn't ge...
My account says locked too many signin attempts. Try again in 1 hr. Every time I go back after waiting for much longer than an hour it still won’t allow me to sign in.
Hi I will arrive in Canada on 5/15. If I subscribe to $34 for 50GB now, can I set the activation date?
I’ve been having issues trying to purchase a plan for days now. It happens across multiple devices, different networks, different browsers, and even tried different email addresses. Every time I proceed with attempting to purchase a plan either by l...
Hi I ported my number over to Public Mobile earlier today. It seems the number ported over correctly I’m able to make and receive calls and cellular data is working but the network bars on top right hand corner of the phone (iPhone 13 pro) are not th...
Hello,I am a current Public Mobile user but interested in 3GB for $21 plan that is available for new activations.In this case, should I change the carrier once and come back to Public Mobile again?or is there a way I can get $21/month plan without ch...
I have been overcharged on my last payment yesterday, with my refers and other credit I should of only been charged 19 dollars like usual, I was charged the full 40 dollars, why??
I never had the VoWifi toggle visible with public mobile. It was just not there. Last week, suddenly, a VoWifi toggle appeared in my phone settings, it was even turned on by default. It didn't do anything VoWifi related, but it was there. Are they up...
I am planning to change subscriptions when my monthly renewal comes up. The initial page says something like "Save even more with a 90-day subscription." I'd like to do that but the option is not provided when I go to confirm and provide my payment i...
Hi all, relatively new to PM (this is my third month I believe). I'm pretty sure I got an email when I was charged last month, but I just noticed the charge on my credit card this time from a few days ago... Definitely didn't get an email, I'll be si...
Hi there,I am attempting to port out of Public Mobile but can't receive SMS texts. I was advised by my original carrier that my phone number is now listed under Telus, and it is possible to manually port me out. Please send me a call-confirm so that ...
Can I receive incoming text while travelling in asia?
Hi, any Public Mobile Agent:I need a public mobile agent/ customer support agent to contact me ASAP about my issues. I have tried everything i can to contact an agent, but this service provider or their website is too complicated, up to now, my issue...
I could not send/receive text messages after porting to PM, so I tried deleting and adding my eSIM again. I cannot access my account because I need a 2FA for the number which is tied to my eSIM. So now, I am locked out of my account and have no servi...
Have I just lost all my rewards with this new system. I’ve been with PM for years plus referred a friend. What’s happening with this?
Is there no way to get access to these plans without leaving and re joining?I don't get it. I'm on 24$ 4g plan, there's a $23 10gb plan but I can't change without leaving. I thought public mobile didn't restrict access to any plans for new activation...
Can they be purchased in shops? If so which? (Vancouver area)
i bought 4 vouchers and pay in full...3 vouchers worked and the 4 voucher said try again later? there is a problem with my voucher, can I call someone to give them my voucher number? or do I have to go back to the store I bought the voucher...i said...
Does the new $29 40GB 4G plan have the 90 day subscription option? My current $29 20GB 4G plan has that option and I wouldn't want to switch if it didn't have it.
Hi so I set up my son with public mobile back in I'm going to say October maybe, and just a couple weeks ago I signed up for public mobile and switched over here. Now the thing is I can't get logged into the other account that belongs to my son I pay...
I am currently on a $29 4G 30GB plan. It looks like I can can switch my subscription to the new $29 4G 40GB plan. Is there any downside to switching my subscription to the new plan (upon renewal)? I am still receiving cash reward discounts ($12) on ...
Is the new 34$ Can/Us plan , 50 gigs or 50 gigs full speed and unlimited at a reduced speed?
New customer here, paid, and ported number to physical sim.A few hours now, still no data and unable to log into my account.Can sometimes make calls or receive calls but drops immediately.
How much cellular data comes with the NEW $15/month plan at 4G speed?
