Cannot send or receive texts from only a few numbers

[GolferGirl]

There are a few numbers from which I cannot receive texts, nor send to them. and I cannot receive incoming calls from them either but I can make outgoing calls.

[LitlLdy]

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@GolferGirl wrote:

why would you give me the Telus support phone number? They don't help with Public Mobile. It was mu understanding that there is only online support for PM....

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@GolferGirl , the Telus support phone number you were given to call is to call for help with a stuck port that didn’t fully port over to Public Mobile which sounds like what happened to you. They however can only help fix porting in your phone number. Nothing else. I hope that clarifies it for you. Sorry for the issues 😔 

[GolferGirl]

why would you give me the Telus support phone number? They don't help with Public Mobile. It was mu understanding that there is only online support for PM....

[Chalupa_Batman]

Check your mail box top right corner.

[GolferGirl]

Just ported over to PM on Friday

[Chalupa_Batman]

Did you just port over recently? If so I can send you the porting team number to help.

Or if you've been with PM a while and this is just started happening, sounds like a CS Agent needs to reset your network. Let me know