Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My accumulated points were used to give me Canada-wide minutes but I'm quite certain that I asked for them to be used to cover one monthly payment. What can I do to rectify this?
I got a new subscription plan and decided to change it at the next renewal date but I accidentally hit the "change subscription immediately" button. My last payment was only 7 days ago but I got charged again today. Is there any way that I can get a ...
Hi,I changed my plan from 15$ to 20$ monthly but then I lost all 3 referrals. Please add them back to my account. Thanks.
Is it possible to have pre-authorized payments taken from a bank account rather than a credit card?
Does anyone know how long it takes for an add on (from my rewards points) to be effective?I need to add US talk, text and data - will it be applied as soon as I add it?
Do public mobile has any refund policy if I am not happy with their service?
can someone at Telus let us know if coverage will improve in this area below. I can't even get LTE speeds at my location, it's so bad your app times out. Green - telusWhite - Freedom
When does refer a friend bonus show up an account?
Been with pm for over 5 years (at least) never had a problem until last month I got a text saying I had used 75% of my data, 2 days later 100% of my data, my new month rolled over no data used up contacted support they told me Yes indeed I had used ...
Does pm support wifi calling? If not it's time for me to move on. Please if anyone knows. Thanks
I recently ported over from Fido, calls, texting and data are working fine, but my phone doesn't know what my phone number is, it shows as unknown. It's not a big deal but it does cause some issues with texting/sms.A bit of searching makes me think ...
Hi everyone,I initiated a port from Virgin to PM using PM's eSIM option almost 24 hours ago on my iPhone13. I did reply YES to the port request.Service on Virgin was discontinued as expected but, with PM, I try to log into my account after receiving ...
Made payment on my subcription today....SMS texting not working.....Can you help ?
Hello. I changed my plan this month but was billed twice for the both old and new plan in the same month. How do in about getting this fixed. I should only get billed for one plan each month. Thanks
I have international minutes available on my account but not able to call international number? How can we fix this issue?
Plan states: Unlimited Canada-US wide minutes and messaging plus unlimited international text and picture messaging++" The ++ talked abt 411 etcMy data and text seems to work but the calls are not working no matter if I switch to T-Mobile or AT&T. Th...
I just upgraded plan from $25-$35 one gig to 50 gigs will my wife’s plan upgrade automatically from her $15 plan. The reason being she cannot send texts when my data ran out.
It seems that every month I am charged a day or 2 earlier. What gives, because at this rate I will pay 13 times a year instead of 12.
I've ordered a sim card online. Just wanted to know the status of that shipment
Hi, I mistakenly accept a text message offer for something else. After accepted I realize it was a different plan all together and not just international call add on. How can I reverse this action and remain my current plan?
I ordered a physical SIM card for the Black Friday plan. Will it be affected by the Canada Post strike?
I am looking for how to get a new phone number
I was charged twice how do I get my money refunded
Hi,I am having issue porting my number.I submitted port request and I received text from Fido asking to authorize port. I said yes to this text.I got another text from Koodo (i know, not public) saying my port had an issue.I called Fido, they said t...
I tried to subscribe with 3 different credit cards, all within the expire date (at least 2 years to expire), correct postal code, and none of them work. It keeps saying "Payment Failed! Please try again or use a different payment method."Tried many t...
phone shut down, changed new credit card ,won't renew subscription
Has this appeared for you? I’ve tried to turn off iMessage and FaceTime, log out of Apple ID, turned my phone on and off… my phone number hasn’t changed so it should still be connected ?what does this mean? How can I fix it?
