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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SMS update messages

I was receiving SMS updates messages and now i am not. i would get alerts to pay my bill and alerts when a payment was received. now i do not.How do i get those alerts back again? i cant find where ti sign up

Unable to log in

I am a public mobile customer. I log in, I am presented with two options; Resume Activation and Go to log in page. Keep in mind, I've logged in to get to this point. The page even displays my name. I've clicked on both options and both options prompt...

Resolved! Best deal during year

Hi,Thinking of changing to the new plan: $102.00 for Unlimited Canada-wide minutes + 60GB data at 4G speed 60 GB Data at 4G SpeedAre there any good deals during the year? Back to school, black friday or christmas? Thank you, FrankyFrugal

Resolved! ESIM plan to physical SIM plan

I've made the payment for the $0/15-days plan with eSIM. However, my phone is not eSIM compatible, so I have already purchased a physical SIM card. What can I do next? PM has asked me to contact a customer support agent to request a refund for my pur...

Resolved! Call is disconnecting after I pick up

Hi, I’m trying to get a friends new subscription to public to work. They just signed up. So far they can only receive and send texts. Phone and pictures don’t work. I can call them and it rings but then makes two beeps and disconnects. They can call ...

Monthly purchased Data allowance missing

My new monthly subscription started yesterday. My 3 Gigabytes of data is said to be USED already. I was not using data on my mobile phone yesterday or today.My usage history shows that I used 1.7Mb of data yesterday.Can someone help me with this issu...

Update, payment information, not working

I cannot update my credit card information nor can I get help from a human being unless there’s a solution out there I will have to cancel two accounts with public mobile every link that is provided to me and that was an error

Confirmation code sent to temporary number

I activated public mobile last month with temporary number to test before port my number. Today, I ported my number from fido to public but when I logged in my account, it send confirmation code to temporary number which is no longer working. How c...

Resolved! 15 days free??

Was thinking of trying my son with his first phone. If I subscribe for the $40 plan to get the 15 days free. If i feel it’s not working out with him. Can I just stop after the 45 days? Or Is there any fine print that you don’t get the 15 days afte...

Pin number

Resolved! Subscription

My husbands subscription details show on my subscription. We have different plans and payments

Pin number

How to get new PIN number

I didn't receive the sim card

Where is my sim card. Since 20 to 30 days I paid for sim card. But I received nothing

US talk/text

Hi all,if I want to make a call in the states do I turn off my airplane mode and turn on roaming? Thanks!

Trying to cancel

Im trying to cancel a number we no longer use. It was my daughters and she cannot remember the email connected to the number. Im getting very frustrated with public mobile as there is no contact info or help to get it figured out. They continue to ...

New US plan

I am considering changing my current plan to the new US PLAN using 5G technology. I have been told my iPhone 6S will not work with the 5G network. Is this correct?

Resolved! Double charged

Hi. I changed my subscription plan but was charged for my old subscription and my new subscription.

Resolved! Expecting texts for validation while travelling

Hi,I will be travelling to the UAE and might need to receive texts for validations and such. Will I be able to receive texts and callss while in the UAE? If not, any options that can be recommended?

Resolved! Public Mobile Phone Numbers Not Recognized as Real

Hello,Has anybody verified their LinkedIn account using a Public Mobile phone number. LinkedIn is using the same company some of the airports use for quicker boarding called Clear.The issue is that I get an error message telling me my phone number mu...

Resolved! 5G service unreliable in upper Edgemont area of North Vancouver

Anyone else in this area find 5G doesn't work well here? 3G works fine fortunately, but 5G flaky and phone callers cannot hear what I say. It looks like the 5G equipment is less powerful than the 3G equipment.I'm using an iPhone 13 max.

Unsubscribing issues

I bought a phone with Telus back in June and within that period public mobile must have made my payments automatic. I haven’t been using public since and has charged me for every month how do I get a refund?

HELP. My new 60 GB plan does not work. I changed it Sept 17.

Please HELP. I'm out of Data. There was a special and I changed my plan to 20GB a month recently and it did not go through. it still left me on my old 12 GB plan HELP. How do I resolve this. There is no way to contact anyone and the chatbot is drivin...

Data usage

My data usage has been used up prior to the next cycle. This has never happened before and its only started happening over the past 2 months. I am on WIFI 95% of every day (Most days I am connected to WIFI all day). I have checked my settings. 'Back...

I can't make any outgoing calls

My public mobile account thinks I'm in the states but I'm in Canada how do I resolve this?

I need the account number.

eSIM to Sim switch

I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to conne...

Resolved! Switching from Koodo Mobile to Public Mobile

If I switch from koodo to public can I keep my number and sim card....

Payment failed

Hello I am trying to set up a payment, but it keeps being declined, there are no holds on my card and I have ample credit available.

Resolved! Cannot make or receive calls

@CS_Agent I paid for US Roaming but am unable to make or receive calls. I’m in the States right now completely without phone service despite paying for the 15-day roaming package. Please help! Thank you!!

payments

Hi why cant I process my payment for my renewal? I need my phone to be working.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

SMS update messages

Unable to log in

Resolved! Best deal during year

Resolved! ESIM plan to physical SIM plan

Resolved! Call is disconnecting after I pick up

Monthly purchased Data allowance missing

Update, payment information, not working

Confirmation code sent to temporary number

Resolved! 15 days free??

Pin number

Resolved! Subscription

Pin number

I didn't receive the sim card

US talk/text

Trying to cancel

New US plan

Resolved! Double charged

Resolved! Expecting texts for validation while travelling

Resolved! Public Mobile Phone Numbers Not Recognized as Real

Resolved! 5G service unreliable in upper Edgemont area of North Vancouver

Unsubscribing issues

HELP. My new 60 GB plan does not work. I changed it Sept 17.

Data usage

I can't make any outgoing calls

I need the account number.

eSIM to Sim switch

Resolved! Switching from Koodo Mobile to Public Mobile

Payment failed

Resolved! Cannot make or receive calls

payments

Locked out of the app

Need PUK code

activated with an eSIM, phone and data work but "N...

Changing CC info on account

About the SIM card shipping