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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Turning off preauthorized payments

How do I turn off preauthorized payments when checking out my plan subscription?

Resolved! Account locked

My husband has been locked out of his account and cant access the chat now to fix it.He cant access his account nor change any passwords what can he do?

No mid tier plans

I have the $15 plan and I looked to see what plans are available to me and the cheapest is $34? That’s a huge jump! There’s nothing in between anymore?

4G Plans gone for existing customers?

Title says it all. I planned to change my old plan to one of the 4G plans today since my legacy rewards ended, it wasn't going to be much more money. They plans were there yesterday, but they are gone today. My phone is too old to make use of 5G, plu...

Travelling to Europe

I’m travelling to Europe and just wanted to know if I am able to make a call in case of an emergency or if there is an add-on I can add for international minutes while travelling

eSIM Not Installed

Hey, I am getting the following error when trying to set up my eSIM. When I open and log in to the app, it goes past the activation portion, I authorize it to change my eSim settings, and then I get the following error:Something didn't go right whil...

Resolved! My bill has doubled !!!!!

I have the $25.00/ MONTH plan1024 MB at 3G Speed30-day planUnlimited Canada-wide TalkUnlimited International TextIt used to cost me $18.40 taxes included.Now it is costing me $28.75 a month for the same plan and somehow I am being charged an extra $2...

Resolved! Did not get any rewards/points for loyalty

I've been with Public Mobile since 2020. With the old Public Mobile rewards program, I was saving $8/month on my bill (including referrals, auto-pay, and yearly rewards).From what I understand, I was supposed to get Public Points from all those years...

34 US Canada plan w/50g data

So I can travel to US and use my phone just as I would in Canada with no extra charges?Call Text and Data all work in both countries and no extra fees or costs?Does it run on 5g in US where available?

Can I activate using my current sim card with another provider

1. Can I activate using my current sim card with another provider ? If not where can I buy your sim card ?2. How long I can keep my number if my account is inactive ?3. How do I switch to another plan ?

Keep Me Signed In

Every time I go to Community from my PM account I have to sign in again. I don’t remember a Keep Me Signed In option when registering, is there a way to do it after the registration?

5G Plan on a 4G Phone

Good day.I have someone who is very interested in the current 5G 50gb Can/US data plan and was wondering if they can use this plan on a 4G capable phone? Will they receive the deal? thanksN.

Lost previous reward credit

My payment is higher this month because I lost all the credit I used to get on the old rewards program, what gives?

Re: Regarding one-time BONUS $10 credit!

it has been 7 days and i still do not see the $10.00 bonus credit for activating my new account. What now?

Charge

Hij was charged $25 plus tax for mg plan instead of the $18 plus tax that it should be. Could you please look in to this for me? Thank you!

Resolved! Response time terrible on PB site

I wish Telus or PB would fix this. I waste more time on the web site waiting for response than on any web site I use. No, or is not my phone or my connection. It is an underpowered web site. Please fix this. It's been abysmal response for years.

Voicemail

Cannot connect to voicemail unless I dial my own number each time. The call voicemail function does not work. Failed call.

How do i tell if my phone number transfer is working?

I switched over on sunday, and authorized the transfer for my mobile but its been 3 days now and still havent been able to receive texts or calls or voicemails. I tried re transfering the number today but still havent seen or heard anything.

sim card delivery

I have ordered a sim card, but it has still not been delivered after the expected delivery date. How can I track the order or get in contact with manual customer service?

flip phone

i'm thinking of getting the nokia 2780 but i want to make sure public mobile is compatible with it first. i saw some people say yes but these replies were a bit dated and i don't want to end up with a phone i can't use. anyone knows? thanks!

Cannot log into my account

I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:Using the appUse a different browserUse a different computer None of which have worked.

Public Points rewards.

I signed up for Public Mobile probably a decade ago, and was told my earned rewards would continue as long as I was a subscriber.Now, you've forced me to your much more lucrative (for you) Public Points program, which I didn't want, and an $11/month ...

Phone transfer not complete

My husband just signed up. We think we did the process right but never received the text that the phone # transfer was completed. First requested the transfer then followed the steps and put in the pm SIM card. Received the approval test and confirma...

Resolved! Subscription not activated.

Got stuck on step six of activation. Gives me an error that says "Subscription not activated. Click below to contact a customer support agent."The link takes me to a chat bot that runs me in circles. Is there an actual support phone number? I'm alrea...

Rewards

I was thinking of changing from the $15 a month plan to a 3 month for $19 a month plan, but wonder if I would lose my current discounts. I am paying $8.96 for that $15.00 plan.

Switch to 90 day 3gb at 4g speed subscription

I'm wanting to change my subscription to the 90 day 3GB at 4G speed plan but am unable to. Is it possible to such to this plan?

Resolved! Voicemail says no messages

I have 3 voicemails but when enter password says no messages, same issue as someone else I think

Suddenly getting "Not registered on network" error

I have been with Public Mobile for years (Long enough to be royally pi$$ed about the rewards being clawed back) Same number. No changes. Suddenly this afternoon I lost phone service. It keeps saying "Not registered on network." Texts bounce back. Is...

Resolved! Cancel change plan on renewal?

Seems like system has changed from last. Previously you could request a new plan for change at next renewal and if you did not want it you were able to cancel the change. How do we do it now or can we?

After 24 hours, still can’t receive phone call

Hi I did transfer phone number while activating my service. Now after 24 hours, I still can’t receive phone calls. Can anyone help

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