02-28-2024 10:58 AM
02-28-2024 11:28 AM
PM process account in early hours. So if today is your 90th day then you are done with PM as your account has been closed today.
02-28-2024 11:13 AM
Nothing unusual here...Suspended account are deactivated on Day 90.
02-28-2024 11:06 AM
This is why it is recommended to not wait. I think most community members recommend re-activating around the day 86-87 mark just in case there are some issues.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
02-28-2024 11:00 AM
HI @Deemufford1
when was the first day of suspension? Maybe you are off by one day?
this is something only CS agent can help. Check with them and see what they can do. Usually they can assign you back the phone number, but you might need to activate a new account back (meaning you will loss all the rewards from before)
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437