Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've never had an issue with my data until this reason plan pay period. Just wondering how I get it to work again
Hello,I canceled my subscription but I still got charged, I know I have a 90 days grace period. I was supposed to have $36 in funds, now I have $21. Can admin help me fix his please.Thank you
Hi, I am going to upgrade my current plan but have a question about the rewards. Are all of my current rewards pre-auth payments + loyalty pays still remain available on the new plan ?
@CS_Agenthave tried to port out of public mobile but gives me error saying I can’t or not allowed to port out in Red
I bought a US add on with data, talk & text. The first day I didn't have auto download on for group messages, so turned it on my phone worked great. Could send/receive photos and group messages fine. Yesterday it was only working sometimes and tod...
Need help. I want to replace my sim. I used my phone while on vacation using a service provider in the country I was visiting. I am back but have misplaced my sim and cannot access my account as it wants to verify via text to my phone (which cannot...
@CS_Agent in trying to switch my sim from an older iPhone to an iPhone 12 and it looks like the phone will ring but when I pick up, it says the iPhone 12 is not compatible. I also tried all the troubleshooting steps in the support flow and nothing wo...
I really want to get the offered $40 plan that they have for new customers as it’s 30gb and unlimited. Why not offer it to current subscribers too?
I can not update my credit card information. My account is now suspended and will not let me update new card online.
In July I was switching carriers from Bell to Public and I was unable to port my Bell Phone number in a timely fashion so I was told that I could just open a new account/mobility with Public. Then after it is activated then ask to get the Bell phone ...
Hello everyone, not sure if this is where to start but this is where the chat agent told me to turn. I have an iPhone 6s running iOS 12.5.7 which is the highest iOS the phone will run. I have a physical SIM card that I just purchased but haven't inst...
I believe I had chosen the wrong plan as I wanted to the prepaid 3 months at 34$ a month but when I went to look and change I was charged for another payment how can I rectify this - I dont want to contact visa and have the payments cancelled
I am not receiving texts specifically from bell mobility web messaging. I work in a well service truck and a big part of my job is receiving jobs via text, I had no issue before switching to public. No it's not related to porting a number, I dealt wi...
Hi,We just got a new SIM card for my nephew (who doesn't have a credit card), then proceeded to create an account for him using his email address and name, but when we tried to pay using my credit card info we get an error (Payment Failed! It doesn...
I received an email last week saying I had used 95% of my data, I checked my data usage today and I’m at 72%, why the discrepancy?
I cannot log into my account. My phone is now on sos mode and I’m unable to make calls and haven’t been able to for months.
First call call today connected me to an a going conversation with a service rep and another customer, but they couldn't hear me.. Subsequent calls prompted a text message to my t, telling me I could pay at myaccount, but there is nowhere to input ...
I received this text message recently. I currently have 15 gigs at 4G for $40/mth. I get the original refer a friend rewards and loyalty reward, etc. Is there any downfall to accepting this new offer I received?
If I choose automatic payment, will Public Mobile's Public Points be automatically deducted from the monthly fee?
I have two accounts, two phone numbers and two plans I pay for. Online access to my first account works. The second account phone was dropped in the ocean and ruined – a new SIM card has been purchased from a Telus store and put in another phone, a...
Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app
I am on $39.00 per month plan and it ends Oct.20.2023. I change my subscription to 90 days $34.00 plan starting Oct.20.2023. But it says offer ends Oct.02.2023. What happened on Oct.20.2023. And in future if I don't change any thing it continues on $...
I had my voicemail forwarding enabled before PM changes were made in the spring. I’ve now discovered that when someone leaves me a voicemail, I get notified that there is a voicemail on the system, but when I use my phone to check it, there is no voi...
why does your support line always show 404
My husband and I both have a Public Mobility account. Can we text to each other in the US without US roaming?
I have purchased an esim over a week ago and right after the payment was made, they decided to not let me log in. The app logs me out right after the email verification and the website says Forbidden Al after logging in, even when I’m trying to submi...
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