This is the third time over the last few years that I have had this problem but this time I cannot locate email assistance. There is no support at all now and clearly Telus cannot be bothered to fix this glitch. Otherwise it has been a good service and now I must consider moving on to another provider.
@Bakes You can buy payment vouchers and load them *611 to resume services right away and worry about updating credit card later . But Kent you do try again incognito private mode or from another device or computer. Also maybe try the app instead . If still no luck you can get support to update the credit card for you also
