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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My account

My account is locked I can’t get in anymore

SIM card

I bought a SIM card and it's already used

Charged twice

I was charged twice this month. How do I get my money back?

Resolved! Keeping Phone Number and Plan after being out of Country

Hello Customer Support!I have been a customer of Public Mobile for around 5+ years now and hope to continue its services! I love the constant promotions and plans available for customers. I am currently on a plan from a promotion that no longer exist...

I'm leaning towards joining Public, just unsure how the rewards system works

I'm looking at the $15 plan. I compared it to the Lucky $15 plan and the Freedom $99 plan, but what's drawing me towards Public is the rewards system. How does it work?

sim port

i have lost my Sim recently but i still pay for it i have already buy a new sim and they said i have to ask customer to my new sim card that i buy which is not activate yet

Double billed

Hi I have been getting double billed since November can anyone help? Is has been recommended to file a claim with CRTC

Data

Hello-I have 2.7 GB Bonus data , yet every time I attempt to use data I am unable to....I am not particularly computer savvy so I don't know what I am doing wrong.....

HOW To Speak to REAL Person?

Hi, who can I speak to that is a real person that work as a customer support?

Resolved! Unable to Activate eSIM

I have just subscribed for a plan and tried scanning the QR code provided twice, but the message I got was “unable to activate eSIM, try again or contact carrier”.

porting number and can't submit ticket

I was a public customer for a long time but briefly went to Telus. Trying to port my number back I think it crashed mid-way through and when I tried to get Public Customer service ticket I'm getting an error XXX. I have no service after more than 5...

Charged to credit card after unsubscription

I did unsubscribe the plan last month in July My billing cycle for last month ends on Aug 1st. But it renewed the plan to this August month also and charged to my credit card. Greatly appreciated for help.

Resolved! Text message from "5169"

Text message from "5169" Public mobile texted me saying my subscription has been put on hold due to an unresolved issue with my payment, but money has recently been taken from my bank account from publicmobile like usual. What is going on?

Not received SIM card

Help. I have not received my SIM card. I Know that I have to submit a ticket, but when I try to do so, it asks for a order #. The agent on the chat line told me to use 12345, but that did not work either. Don't know what to do.

"Sign into network" when switched to mobile data

I am having this issue where I can no longer use my mobile data. When ever I switch to data from WiFi it gives out this error notification. And I can't use any data. I double triple checked I have 1 GB of addon data left in my account non of it used....

Late referal of a friend

Hi I for some reason did not add my friend referral code I didn’t see it possibly,how do I redeem him?

Mobile data not working

I am having issues with my mobile data. I already paid $100 when my plan is supposed to be $44 and something with taxes. Nevertheless I paid I dont have mobile data. My cell phone does not support 5G. So Can i change my suscription to a 4G plan using...

Data not working in US

I’ve got the $50 can/us plan, phone works, text works, but data doesn’t work in the US. Made sure APN is accurate, tried a reset, still not working. Please help.

Account Number Request

Hello, I've lost my SIM card and I wanna know my account number

SIM stop working on phone

Hi, Suddenly my sim stops working and I’m getting notification of sim failure. please to restart my sim

Resolved! Signing into Eversafe without having access to the phone (only the email address for the account)

I don't have access to one of the devices for which I have an account (the phone is with a family member). I need to make a payment for the device/phone number. When signing into Eversafe I am not given the option to have my verification code sent ...

Porting number problem

Hi I signed up to public mobile earlier today, trying to port my number and got this message from public:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will...

Resolved! Plan change

I put in to change my plan at my next billing but changed my mind. How do I stop the change before it happens

unable to submit ticket regarding not receiving points for refer a friend

I cannot submit a ticket and get either error updating profile or error 404. In april i referred a friend using a code. I never received a confirmation and have still not received the 1 point per month reward. How do i contact someone to get my poin...

No data

Hi, My account shows that data should be available but I can’t access it

Lost my sim card and trying to transfer the public mobile number

Hello, i lost my public mobile sim card about a month ago. I got a new public mobile number and sim card, but i am trying to transfer my number from the old one to. the new number. @CS_Agent can you assist me with this.

cannot access my account

Hello, I used to have an account and phone number but traveled for a few months and just returned. I was not able to check the details of my account because my email is not recognized. Would it be possible to let me know the status of my account? Th...

Resolved! 1 800 or long distance numbers

Does anyone know if there is a way on your phone or with public mobile you can block any 1 800 number or long distance numbers. Telemarketers are getting annoying

Roaming Charges

I ordered and paid for us data/roaming for the 10 day period offered. Was in the US for two days and not once did I have data or the ability to text internationally. I want a refund for the non-usable data that was sold to me.

My Wife's Account

My wife has account with Public Mobile. She was trying to make payment by logging in. But the access code she was getting was going to the number *******780 and she could not proceed further. What is the solution?

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