Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'd really just like to thank the PM COMMUNITY for there help and support on helping me get my plan changed it is finally donem I hope you all enjoy your day and pls stay safe
Good Morning,I was considering changing to a different plan. I am under the old rewards program.I just want to verify that any rewards I'm currently receiving on a monthly basis would carry over into the new plan. As an example, I am receiving reward...
Hi, last month I unscribed my auto payment before the end of my cycle but I was still charged and it changed my status from unsubscribed to subscribe.Can I request for the refund? I didn't use my number as I'm outside Canada.
Hi everyone!Ever since I upgraded my plan to 15 GB at 4G speed for $40, I have received $5 off for rewards and $5 off for “RAF CM $5” (I have no idea what that means). So it’s totalled $30 +tax. This month I lost the “RAF CM $5” so with rewards, my ...
Is there a number for PM support I can call?
I am abroad but want to keep my number. I have found paying every 3 months is probably the cheapest option but I am not sure if because it is a bill it affects my credit score to not pay. Any idea if paying once every three months affects credit scor...
It may just be a coincidence but an alias email account that I have setup exclusively only for my PM account is receiving an unusual amount of spam emails.
With how the current plans are currently, perhaps PM should streamline them more better Scrap the 3G Plans as there's Only 2 Make the 4G LTE Plans more affordable 4G LTE Plans$20 w. 500Mins Can-Wide Talk + 500MB 4G LTE Speeds + Unlim Global Txt $30 w...
Hello, I have been asking for help about my phone that has been a problem for 1 month now.I cannot use it properly ,Important calls I cannot make the calls would not go through most of the time.If I do finally get connected and speak with anyone on...
I was using my number and everything was fine, then all of the sudden it ended my FaceTime call and said it was verifying my number for messages and FaceTime. It isn’t processing at all, I recently just got this plan 2 days ago and ported my number f...
I’m getting charged for phone calls I didn’t make - how can I fix this?
Hi! I will be traveling to the US at the end of the month and am wondering if my phone will work there on Public Mobile. Do I need to buy the add-on? I don't necessarily need internet, just texting and calling needs to work. Is there anything special...
I see I am charged for "x1 Credit or Visa Debit Top-Up" several times, what's the item for?
I couldn’t change my payment method
Hi,I bought a sim and a plan. It then said to download the app to finish activation. When I tried to download the app, it said the app is not available on my device.How do I activate without the app?Thanks,Tony
hey, I am wondering how points work?Am I right in assuming that if I change to this plan I will loose the $ rewards I have?Now I have about $6 that goes toward my monthly payment and I enjoy having to pay less. How does points work?
Is it necessary to have a credit card for payment? I have a friend who could benefit from lower cell phone prices. They don't have a credit card however, nor a visa debit card. Are there alternate payments options available?
I’m stuck in a login loop where it thinks I want to sign up for a new service. I simply want access to my account but there’s no way out of the loop.
I am part way through my activation and am trying to cancel. I have entered a charge dispute with Visa because I have been charged already. Anyone know how I can cancel my subscription?
Hello, It's almost been 48 hours since porting my number over to PM. For the first 24 hours it was great. However, now I can't receive SMS messages. I can send them no problem. I can also send and receive calls without a problem. RCS messages also wo...
Hi all,First off, my mom's phone number seems to be inactive. She received a message a few days ago asking to update the payment method. However, the credit card is still valid, no change is required.Now, as I am trying to log into her account, I am ...
I opened a new card today and chose a new number, but when I log in to my account, I never receive the 6-digit code. I tried to call this number from another mobile phone, but someone else answered. I can't receive any text messages or calls with thi...
I lost my phone, and have not done the set up. For now, after typing my e-mail and password, I was asked for a code which was sent only to my phone, which I lost. Need help to access my account. Thank you.
@CS_Agent
How to switch from e sim to sim
This is so frustrating, this whole platform is difficult to navigate, forcing you to update your password, etc. Ok, fine.I got a SMS stating the above but when I checked my profile, the credit card info was correct! I cannot contact an actual LIVE ...
Is it possible to get promo plan of 20 GB at 4G Speed for $39 from my current 15 GB at 4G speed for $40?
