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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1916 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3625 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33279 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45169 Views
  • 182 replies
  • 30 Bravos

Resolved! Pay bills

i forgot  my email registered to my account and it’s asking me for a  verification code but I cannot  get the number in order for me to pay my bill

Domingos1 by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

New website

What is going on with your website now? I can log on and when I click payments it won't open. It's been doing that ever since you changed the website. 

baize by Good Citizen / Bon Citoyen
  • 419 Views
  • 3 replies
  • 0 Bravos

Where did my data go?

I signed up for a six GB data plan yesterday and I used hardly anything and now it's all gone. I just ordered another 29 GB. Can someone explain where my 6gb data went and maybe give it back to me and cancel my recent 20 GB order of data plane?

Resolved! 12months/2gbbonus

hi,I just activated my simcard and already choose a plan and also activated online  just wondering how can I avail of the 2GBBONUS/12MONTHS. I also did not get promo code. What will I do.

Chito214 by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 refer-a-friend credit: not there after 3 days

Hi, I received a text message from Public Mobile on Friday Sept 23 saying that the $25 refer-a-friend promo was active again until Sept 30.  I signed up my kid using my referral code on Sunday Sept 25.  As of today (Wed Sept 28), neither of our accou...

sm-pm by Great Neighbour / Super Voisin
  • 1479 Views
  • 11 replies
  • 0 Bravos

Resolved! URGENT HELP

Does public mobile have live agent we can speak? I trued sending pm but I just got one time reply

Awet by Great Neighbour / Super Voisin
  • 911 Views
  • 7 replies
  • 0 Bravos

Resolved! Hurricane Fiona HELP

I just renewed my contract Sept 25...been without power since friday night....going onto day 6. And I am reaching my data limit. Other cellular companies are offering assistance to ppl like me-A bonus amount of data to get ppl through?? Please advise

trudy_eh by Great Neighbour / Super Voisin
  • 797 Views
  • 5 replies
  • 2 Bravos

Resolved! Call forwarding number

Hi I was using the application “Fongo” (it’s an app that allowed me to make calls ONLY when I was on wifi. It worked perfectly but I couldn’t send messages so I got public Mobil. my question is …If I call forward my Fongo number to my new Public Mobi...

Hus by Good Citizen / Bon Citoyen
  • 1018 Views
  • 6 replies
  • 0 Bravos

Resolved! New Service

Need help with the number that was assigned to me it seems it is not in service.   Francis 

frawlings by Great Neighbour / Super Voisin
  • 574 Views
  • 6 replies
  • 0 Bravos

Resolved! question

hi ones i message with a agent does it take a lot of time for them to respond????????????

gittyklein by Good Citizen / Bon Citoyen
  • 1110 Views
  • 11 replies
  • 0 Bravos

Resolved! Can’t get into my account

so was wondering if anyone could help me from the company just got the message that I have to pay my phone bill and trying to get it to them but I can’t get in to my account because my email is a different email do I have to go in I just would like s...

Lance27 by New in Town / Nouveau en Ville
  • 346 Views
  • 1 replies
  • 0 Bravos

Resolved! Can't text once data runs out (iphone)

Both my kids have the basic $15/month plans which comes with unlimited texting and 250MB of data.  If they run out of data before end of the month then they are not able to send/receive texts unless if they are connected to wi-fi.I have tried playing...

J_Raczynski by Great Neighbour / Super Voisin
  • 2190 Views
  • 14 replies
  • 0 Bravos

Resolved! Canadian phone no

I am attempting to activate my SIM card It won’t accept my current phone number. Says must be Canadian no. My no is 807-276-xxxx It is a Canadian no

DL4 by Great Neighbour / Super Voisin
  • 795 Views
  • 3 replies
  • 0 Bravos

Resolved! support

how could i speak to an agent????????? i need urgent help!!!!

gittyklein by Good Citizen / Bon Citoyen
  • 692 Views
  • 4 replies
  • 0 Bravos

Resolved! user name

how could i know my user name?

gittyklein by Good Citizen / Bon Citoyen
  • 964 Views
  • 6 replies
  • 0 Bravos

Resolved! Support to Iranian Customers

Hello, All mobile service providers have made calls and texts to Iran free of charge in support of Iranian people who are affected by horrific situation resulting from oppression happening in Iran. I was wondering if Public Mobile is willing to join ...

tahmasebi by Great Neighbour / Super Voisin
  • 1211 Views
  • 9 replies
  • 3 Bravos

Phone Activation

I just topped my account off with $25 dollars. It will not let me reactivate my account, although it's only been out of time for a few weeks tops. Any help able?

cloudydeams by Good Citizen / Bon Citoyen
  • 1596 Views
  • 17 replies
  • 0 Bravos

Contradictory Customer Service?!

(⁠ノ⁠•̀⁠ ⁠o⁠ ⁠•́⁠ ⁠)⁠ノ⁠ ⁠~⁠ ⁠┻⁠━⁠┻^^ that's a table flip btw How stupid is this? I reached out to customer service to ask if they would make an exception and allow me to transfer my points to a friend who can't afford to pay her bill and is dealing wi...

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79lemmonjr by Great Citizen / Super Citoyen
  • 1860 Views
  • 18 replies
  • 5 Bravos

Peace of mind e-mail

I thought I would write this as a response to this e-mail that I recently received. I see customers posting on a fairly regular basis about auto pay, or per-authorized payment issues. After going through that experience myself, I have been using paym...

Screenshot_20220928-141035_Firefox.jpg
mitchnet12 by Model Citizen / Citoyen Modèle
  • 1059 Views
  • 8 replies
  • 4 Bravos

Resolved! Number Transfer

I am porting my number to another provider. The transfer was requested almost 12 hours ago and I am yet to receive a text message from Public Mobile to confirm that I am authorizing the transfer. Could someone @ Public Mobile contact me to discuss. T...

KD19 by Great Neighbour / Super Voisin
  • 575 Views
  • 3 replies
  • 0 Bravos

Resolved! Security Breach-Urgent

Hello, For the past 2 days I have been received messages that there has been an error in transferring my number over to Bell Mobility. Actually, I have never been to another mobility store or asked anyone to transfer my number to Bell Mobility.  It s...

ekfyee by Good Citizen / Bon Citoyen
  • 1119 Views
  • 8 replies
  • 0 Bravos

Resolved! Email

No longer have email setup on this account have old email and no way to get into my public mobile have new email want to switch email 

Allanbarker by Great Neighbour / Super Voisin
  • 1234 Views
  • 9 replies
  • 0 Bravos

Resolved! Address change

Hi, I would like to change my address. Also I need 2 months invoice with my new address. How do I get it? 

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