I didn't realize my phone plan was cancelled with public mobile (credit card expired). I can still hear my old message playing in the background when I call my number. I don't know the exact date it was cancelled but the number is still active from the looks of it. I just want my old number back with the plan.
Any way to get help with this? I'm trying to submit a ticket request but it's weird; it's asking some verification questions I don't have access to currently.
Solved! Go to Solution.
@hashimsha Good to hear you've managed to add the voucher successfully and have your account activated now. Now you have some time to update your payment information before the next renewal.
It's recommended to clear cache/cookies and use private/incognito mode to login into the account as there's all sorts of caching issues since PM updated it a few months ago.
Thank you! I did exactly this and it saved my phone number. Just have to figure how out to update the info now
HI @hashimsha now, you need to get into My Account and go to Payment page to update the credit card there
can you login to My Account? Start with trying Reset Password. Put in your email address and if you got the reset instructions, you are good, follow it to reset it
If not, just open ticket with CS agent and the will sort it out for you
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.
Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
send a private message to CS_Agent
check inbox(top right corner envelope icon) for response from CS_Agent.
If your CC stopped payment over 90 days. Your account will be closed, SIM will be cancelled and your number will be put on hold for 90 days before it goes to a pool for others to pick.
If it is less than 90 days, your security PIN and answers to your security question you picked.