I need to cancel an Add-on I want my money refunded IMMEDIATELY!

[zari1354]

I was of the understanding that I would be creating a ticked to GET MY MONEY REFUNDED IMMEDIATELY. I purchased a 300 minutes International calling only to realize that my country is not included in this plan. I want this add-on cancelled and my money refunded immediately.

[DDM69]

You made a mistake.  Now you wait.  Why would you add it without reading the details?

[CSA_PM]

Thanks for escalating! The client is already in contact with an agent.

[hTideGnow]

hi @zari1354 

not immediately but usually very quick

but instead of a full refund to the credit card, they usually put the money back to your account as a credit

have you opened a ticket yet? if not, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage