Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I purchased a certified phone from you for and it doesn't work, where am I suppose to get this issue dealt with??
Trying to install SIM in new phone (iPhone 11). Worked fine in iPhone 5S. Replacing temporary SIM from T-Mobile in US. Unable to do so - getting message " SIM card from a carrier not supported under the activation policy currently assigned". Unable t...
Hi I bought a voucher for $60 and I cannot get it on my phone no matter which way I try phone * 611 or online.. I need it it's important
I am public mobile user and I had to travel to Saudi Arabia about a week ago. Ever since I got here, I tried connecting to the local networks here but everytime I try to connect the phone gives me a prompt saying "Your sim card does not allow a conne...
How do I change my plan?
I have the Samsung s20 5g. Originally from Fido. I currently have virgin mobile for my provider. I put the PM SIM card in my phone and I get this. I restart, still shows. I reset my network settings, tried airplane mode. I have service but this does...
HiDo these add ons allow calls and texts from USA to Canada ? Do they need to be purchased with a specific plan?
Can I buy a nano sim card and activate a plan for a kids 4G Smart watch with GPS tracking? Thank you.
I can’t access my account, it is locked, but i amUsing the right password
Want my plan updated now. Scheduled for April 22. Thanks
The prompts on my voicemail were accidentally changed to French as I am not bilingual I need to change back to the voicemail prompts in English how do I do this?
My account payment date is tomorrow April 17 but when I try to make a payment I get a message -------"Your account has already enough balance" -----but my account page shows $0 balance.
I sogned up with this offer and had it for month 1 and now at month 2 i dont have it… i want this enabled again and you guys are unreachable
I am trying to change my number and when I select the number I want it states that the number change failed
I will be buying the roaming package for $20 one day before I leave for the US. Will I be able to determine if the roaming feature works before I leave for the US?
So I went to pay my plan because the auto pay doesn't always work for some reason, and now there is no plan details, I cant re-activate it, I cant even see other plans to switch to. It also says there's no balance owing. it's just blank.Your plan exp...
I just returned from the US but my phone still indicates that I am still there. I am in Canada now but I am not able to get any call service. I still receive messages from Public asking me to purchase US roaming services.
I am trying to help my friend who's a senior and doesn't have a computer. He got a new phone and needs to transfer his number to the new sim. I'm having a really hard time and can't get in touch with a human. Can someone please help!
I have 500 international minutes in my account, however when I try to call to Saudi Arabia it says “please check the number and try again” or sometimes it will just end the call without even dialing. I’m calling in the format:011966xxx-xxx-xxx
Hello!I was just wondering if I would still be able to receive text messages if I were to travel abroad. Outside of the US and Canada. Or is that beyond the coverage range? Thank you!
Hi, I saw that the "2GB bonus for the next 12months, $25+ plans" flash sale is supposed to be until April 15 (today) at 8:59PM PST (11:59PM EST) from this post https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-...
Hello, I've just ported my number from Call Centric (a VoIP provider). A representative from Public Mobile called to confirm the company name and advise that the port would complete on Wednesday (today is Friday). On Wednesday, as expected, I receive...
Hello, my 3GB promotion disappeared from my account recently! Where did it go??
Hi there, am I able to change to a specific number? I've looked through the options dozens of times in the "change my number" section. I was one digit off one time!! It would be great to be able to type in the number that I want to see if it is avail...
Transaction History page is not showing the exact amount deducted. It does not have the tax and processing fees information. I need the information for reimbursement purpose.
I have been trying for 4 weeks to get answers to my questions. I have sent out messages for help. I get a reply from an agent asking me to verify my account. When I respond to all the questions no one answers me after that. I have multiple messages i...
Hello there,I can not receive any OTP short codes from facebook after porting from Fido to Public Mobile. I need help so that I can get my otp codes again. My cell number is 604-900-9091.Thank you
why i CAN NOT TOP UP MY NEW CODE
Hi I have a vocher but every time I try to pay by vocher it does not accept it. Can someone help me please. I had the same problem last month. Thank you Naz
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