Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Trasferring number

Hi,I just activated my SIM but my number with Lucky Mobile could not be trasferreddue to incorrect ESN/MEID. What should I do?Thanks in advance

Resolved! Lost the SIM card

Hi FolksI lost my SIM card with an activated plan before create MyAccount. Could I transfer the plan to another number through a store?

Resolved! I'm trying to change my plan

I have followed the direction to a T but there is nothing populating for a plan option when I try to change it. Attached screenshot of the error. When I try to select "View more options" it takes me to a systems error page.

My phone is not listed

I have a Galaxy A70. Is it compatible?

Account

Resolved! Terminating my public mobile account

How do I terminate my account should I wish to do so?

Resolved! unable to access account when shopping for a used phone

i tried to purchase a used phone on the public mobile website but when i reached the payment section it told me that my email was not in the database. i am able to log into my account on the main page. my email is xxxxxxxxxxxxxxxxxxxxxxxxx

Resolved! How do I find out what my PIN is?

I have been a customer for a year already and do not know my PIN

Resolved! When do I get the credit for phone purchase?

Hi, I purchased pre-owned phone which is supposed to give me $30 credit on my account. However, when I tried to login in your online store page, it was failing even though my e-mail and password were correct. So I purchased it as a guest but provided...

Resolved! Do i need account to buy phone?

If i buy a PM phone can i use the phone on another carrier right away?

Hotspot/tethering not working

Tried to set up a hot spot connection today between SkyPro III phone and my laptop running Windows 11. I had done this before successfully using Windows 10. Called the tech support people and the guy informed me that it was a problem with my DATA a...

Resolved! My phone was stolen and I need to receive a text to use find my iphone.

Is there anything I can do to have a text received on this website? Or can I use my number somehow on a different phone if I buy a new sim?

Not getting calls from US/Vonage #'s

I'm able to make calls and get calls from PublicMobile. I dont get calls from US and vonage numbers. Does not ring on phone and goes to Voice Mail directly. Tried calling from other networks, my call rings and goes to Voice Mail directly showing not ...

Resolved! Login issues

Suddenly today, I can’t login to my self serve account. Even though, the username and password is correct.I tried to reset the password but it didn’t let me to do so. Please, help.

Resolved! One plan with two sim cards

One plan with two sim cards for two devices is possible?

Prix de la carte SIM à l'achat

texto utilisation internet

Resolved! Do I need to update my credit card info if I got a new replacement card for the expired card?

I am wondering if I need to update my credit card info. I just activated my new BMO mastercard...the previous one expired. Will auto pay still come out as usual or do I need to do anything regarding auto pay? Public still shows the right CC#. The on...

Resolved! only buy a data to connect to internet

Can I only buy a data to connect to internet? I don't need phone call. It's possible?

Resolved! Locked out

I am the executor of my fathers will and I am locked out of his phone plan. I have been trying weekly for about a month. The credit card attached to it isn't being cancelled. I have his pin and access to his email to reset (as well as Will showing e...

Resolved! How to LOG OUT on account for phone purchase?

Thank you all for helping out in my phone purchase, done. You guys help are much appreciated!!! After purchase, received email confirmation of order. I cannot find way to LOG OUT the new purchase account (Question: what is the proper name for this ...

Why does the website not work?

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

Resolved! Not received my SIM yet

Hi, The SIM was shipped on Mar 8th. I am in Toronto and I still haven't received the SIM. There is no tracking (understandable), but I was hoping regular mail should have reached me by now. Any help is much appreciated. Thanks.

Resolved! Have money in My Account, can be used to buy phone?

Created new account in buying phone from https://store.publicmobile.ca/account/register. If I buy phone, will it be paying from money in My Account or must I pay with credit/debit card? Thanks in advance!!

Resolved! Changing providers, question

My public mobile payment is due tomorrow but I’m switching to another provider on Monday. If I don’t pay my public tomorrow, can I still port my number to bell on Monday. Or do I need to keep this account paid in good standing to port my number to be...

Resolved! flash sale error

When my husband registered yesterday he used promo code for a 12 month 2B bonus for 25.00 or more plan. What they gave him was a 6 month 2GB promo but only for 35.00 plans. The 12 month promo was supposed to be good until March 25th. Grrr.

Resolved! username issue

yesterday my husband switched to PM. He cant recall his username and so can't access community. We can find no way to change or see his username....only ways to change passwords. Any suggestions??

Resolved! Promotions

If i upgrade my plan from 40 to 50 a mth do i lose my 2 gig extra per mth for 6 mths promo?

Resolved! 'Web' use

What 'Web' use would typically consume 39Mb of data in 40min? Edit by Dunkman: merged duplicate threads. Removed self solution.

Resolved! Automatic Payment

I signed up for Automatic Payment but it's not working. I topped up the account so that my phone number wouldn't be deactivated but I still can't get the automatic payment to work. Any advice?