Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I tried making phone calls this morning. I know my account is active since I am receiving text messages like the public mobile text with the 6 digit code to put in.1st problem: when i try to make a phone call an automated message says "Sorry your ...
My payment history shows an amount due for February 25,2023 at $ 5.60 but my pre-authorized payment credit card statement shows that I was charged $ 11.20 instead of $ 5.60. How do I get a hold of someone to get the difference refunded to my credit c...
Just a quick question. The U.S. Roaming Data add-on offers 3gb (over a 15-day period) for a total of 20 rewards points. If you are still in Canada, and have run out of data on your plan, but use your points to purchase this reward, will you be able t...
So i need a phone bill to apply for my driver liscense, and it has to be email to me through email from public mobile but i haven’t received anything as such ever since i started using the service. How can i get those bill?
Missed port accept msg deadline while porting phone number from rogers to public mobile. Text asked to resend verification re confirm. Texted "1" to resend. No text. No confirmation. Nothing. Phone won't take inbound calls, straight to voice-mail. O...
Hi,I believe my credentials are expired as I have not logged into my account for long time and my credit card number just got changed. So now I cannot able to log in, or reset my password. Please help me add funds to my account at the earliest as my ...
I'm considering ordering a certified pre-owned ZTE Cymbal 2 from PM. Does anyone know if it has an FM radio? The manual available at manualslib.com says it does, but I would like to get confirmation from someone that purchased one from PM.
Hello Edmund,Thank you for your reply in my case ,I did not know what happend and black listed for my account.So ,please help how could I buy and make the payment for this matter.Thank you ,
Hello, Since about 1 week, I cannot make call or receive call. When I try to make a call on my iPhone I just het a retry button, no dial tone, no fast busy signal. When someone try to call me, there is no ring neither any voice message. The line just...
When I shut off my iMessage on my iPhone 12 device, I am unable to send or receive regular texts. I’m trying to save my data usage when I’m out of wi-fi. What should I do?
I cannot seem to get the phone activated on the Public Mobile network. I am a Virgin Mobile customer. I want to keep my phone number xxxxxxxxxxxx. I keep getting messages to call Telus. Telus doesn't recognize my account number. I have two Imei...
I noticed on my " data usage" my phone is using data when I am asleep in the middle of the night and is charging by the bed. Any emails would come over WIFI when at home. I did not receive any texts in the middle of the night. How does this happe...
Received error code 821 when trying to activate. I can see the payment went through on my credit card.Trying to log in but isn't recognizing my user name or password. Also, the forgot password function isn't working. Help!
Considering purchase of iPhone 14 phone that is locked to PM. Ok with sticking with PM, but essential that I can migrate existing number from current Bell SIM (on a iPhone 12 that gets returned to Bell at end of 2-year term). Possible?
Hello I got job in the US. They cover for phone + internet up to $100 USD. I wanna keep my Canadian number as my permanent number. Would I just add more add-ons to my plan. So i can have calling/texting/data in both Canada and USA? If so, what adds o...
I've submitted two tickets to customer service during the past week and received no response on how I change my email address on my account. I'm losing access to that email address this week and so far have been unsuccessful reaching anyone at Public...
I'm planning a trip to the US soon, and had not yet been migrated to VoLTE. As I intend to purchase an add on, I submitted at ticket requesting migration to VoLTE. Within the same I was informed VoLTE had been enabled, and that I needed to restart my...
I need help to top up my account and if this line (647) [email protected] xxxis not active within the hour I will let it stay as it is and go to the mall and get a new line from another service provider.Since December or January EVERY mo...
Hello, I bought a sim card for my husband, I activated right now but I forgot to enter referral code(PMxxxx) in the process. Please help me to fix it. thank you
I have a 15 day USA talk and text add on that I have been using for the past 10 days but today which is day 11 I cannot make any calls and the recording is telling me that I don’t have a USA talk and text add on.
