Community

Resolved! I am on $15.00 plan and i use pre-autho pymt and i get $2.00 rewards and $1 for loyalty in the past

And i just found out i was charged $15.00 not $12.00 for the last 2 months, what happened? No more rewards/credits? 

Resolved! Change plan

I would like to change my plan to the $40 one, but it says I will lose any promotions I am currently having. What does this mean? will I lose my rewards discount?

Resolved! Data

I used my 3 GB of data very quickly and realized that most of my data was used to upload my phone data onto my iCloud. I turned the automatic backups to iCloud off but is there a way to add more data for the rest of the month without charge? I had no...

Resolved! Re: Porting problem need fixing

I can't get texts or calls from my wife. They are going to my old PC voice mail. I can only call her. The texts are not getting to her number. Do I have to change to a new number? Why can't I remove the old voice-mail number?

Resolved! No longer access to my account

Hi, I have been trying so many times to login my account to reactive it. However, I am no longer able to login my account. Would you please advise whether it has been closed. My public mobile number is xxxxxxxxxxxx. Thank you for your help in advance...

Resolved! Porting problem need fixing

How to fix a porting problem i thought i did it right but nope. My old account at bell is still open and it isnt fully transfered to public how to fix problem when its been about 10 days already.

Resolved! Charged for a plan I didn’t get

I payed for the new student plan but I only received the 10.5 gb at 3G speed, but I was charged for the student plan. 

Resolved! I cannot locate the 2nd account telephone number on my account to make a payment.

Resolved! Payment date keeps moving up

Hi,When I joined a year ago my payment date was the 14th but it kept creeping up to the 9th!   I think I'm good and before I know it the service is suspended!  I am glad it is a quick fix but how can i plan for billing that way? 

Resolved! Account login

I reset my passwordFor both my account and communityWas only able to get into the communityIt gives me this error on my accountEmail or password is incorrect. Please try again, or reset password"Email or password is incorrect. Please try again, or re...

Resolved! Cannot Submit a Ticket to Return a Phone

All info filled in to Submit a Ticket but NEXT button remains greyed out, no matter what I do.

Resolved! Unlock Phone

HiI bought a public mobile phone but i noticed it is locked to public / Telus' network. I would like to unlock it to have more flexibility. What is the process? CRTC mandates that carriers offer this option for free. https://crtc.gc.ca/eng/archive/20...

Resolved! Plan change

I requested upgrade to 4g plan with 6 gigs of data to take effect on my billing date. The billing date came and went and my plan remained the same. So I switched plans immediately as only one day had gone by. I was billed 50.85 immediately for the ne...

Resolved! Not receiving calls

Hello, I can call out but I cannot receive calls?

Resolved! 5$ Reward not applied

I did not get a 5$ reward when i made payment for a 5GB Plus plan. Please help.

Resolved! Number not assigned

Hi,It says my number is not assigned. I recently transferred my number from Eastlink to public Mobile 

Resolved! Forgot email address

I need to sign into my son's account to pay his bill, but forgot email address. 

Resolved! le numero de la carte sim est invalid a lactivation

My sim was brand new but she told me is invalid

Resolved! I have purchased 500 minutes add on, also I have 500min international bonus from christmas give away

when my 100 minutes used up, how come it automatic uses my internation minutes instead of my national 500min, I want to keep the international minutes to call my mom abroad. is there any way? thank you buddies.

Resolved! Cannot access my account and cannot pay with CC

 cannot access my account and I’m not even able to pay with a ticket because the machines at the store said that public mobile has problems. So I bought a CC a the store, when I callled to replenish my account it sent me back to go online and I canno...

Resolved! New user

Hi,Just signed up my teen for a public mobile plan and it's been a disaster so far.  Some text messages send, others don't. It's completely arbitrary. Messaging back and forth with a representative is so inefficient and hasn't produced any results.  ...

Resolved! Autopay and Suspension

I am on autopay, money has been debited from my account and yet I am suspended. This happens every billing cycle and I've about had enough of the service disruption. How can I get this to stop?

Resolved! First $5 of $25 Refer a friend not received yet, anyone else?

Hello!We have three accounts in our family, 1 just set up during this RAF promo actually. We all referred one person and should have received the $5 bonus today, but I only see it on only 1 of the 3 accounts. Anyone else know they should have receive...

Resolved! Going back to previous plan with same benefits

Hi, I recently switched to $55 plan thinking that I might use lot of data when I am out. But out of 20 GB not evey 1 GB is utilized still.I want to go back to $15 plan with unlimited Canada wide call. Please help.