Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?
I entered my email for the BF promo and used the same address for activation, but never received the credit. Does the promo take time to appear? Has anyone else had this issue?
Thanks for any answers, as an aside, I have never experienced worse customer service in my entire 43 years of life on this Earth, I would share if I didn't think that I would be preaching to the (incensed and) converted. May God have mercy on Public ...
i want a soft copy of invoice for proof of residence
why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend
Any feedback greatly appreciated. JP.
I order a SIM card and never received
I just see the new ad for "Flash Sale. Get one month of free service." I am on a $15 plan now and just joined PM 11 days ago. First, I want to test the network single, and I am ok with PM single for my area. I can not get the deal for $5 for 6 months...
i think i have been charged 3 separate charges on my CC for activating my account ! . the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears th...
how do i earn rewards im confused. like do you get a reward for asking a question
I keep writing the same question over and over again whether it’s with the robot or in the “community” and nothing happens or helps!I'm loosing my mind!I NEED TO SWITCH MY CREDIT CARD FOR AUTO PAY BUT I CANNOT SIGN INTO MY ONLINE ACCOUNT
any deal or something for family if we use 2 or 3 number ...?
So even since I start using public mobile many times my phone automatically calls the emergency number and then I have to explain to them that it was my phone problem, I did not call and I do not have emergency and have to give my information, I sear...
Hi everyone,I added the $0 Free holiday giveaway 500 min INTL long distance incl Can and US. I thought I could use this for local calling in Toronto as well but I got a public mobile text saying I had a few minutes left. Essentially I'm asking if the...
I am getting a new phone, cheap but all I need. It is a PACKARD BELL AIRPHONE 5000. I ordered it but just realized I should check if it is compatible and it is not listed on the list. What do I do?
Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount. What can I do to get the credit I was promised and how do I contact a moderator?
I just switched providers today and it happened to be the beginning on my billing cycle with Public Mobile. How do I get a refund with Public mobile?
I tried using *67 but PM says I have no call minutes on my plan even though I am unlimited. I only need this for some calls so I don't want to setup a permanent block. Phone is an Iphone Xs.
I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.
I only have 2 minutes left on my plan for this month. I have lots of Canada LD minutes left. Will those be used after I've used up my 2 minutes? I didn't see any Add Ons that I can purchase other than LD Add Ons. Any way I can add some minutes?
Hi PM users, Does anyone know if we can accumulate dollars on our account when our total rewards (referrals, autopay, and loyalty) exceed the monthly cost of the plan? For example, the total rewards is $20 per month and the plan is $15 per month. ...
Can I add additional phone line in my new account?I successfully transferred one phone from another provider. I need to activate another phone, but I it does not let me use the same email address.
When I tried to install and activate the Public Mobile sim card I got a message that my iphone 5 was not compatible with the sim card.
Hi everyone, I was recently victim to a sim card swap incident, so I have been closely monitoring my usage history on Public Mobile to see if I notice anything unusual. I noticed that a marketing text I received at 12:22pm came in multiple times in ...
I recently had an issue with SIM hijacking and my access to the self serve portal was disabled. I was told to contact client care department to update my info, but I have no idea how to reach them? Do I open a ticket?
I changed my old personal greeting to a new one. But when I get calls, people still hear the old greeting. I've activated the new greeting.
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