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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Contact a Customer Support Agent changed

No longer does it tell you to private message a CSA in the help articles. SIMon only. EDIT: MY BAD... I DID NOT CLICK ONE MORE LINK.

Resolved! Change Email Associated with Account

How do I do this?

Voicemail Isn't Working

For the past two days I am unable to access my email. This code keeps coming up:Error performing requestUnknown error Please advise. Thanks! Lyndsey

Resolved! I used my wife's referral code to sign up but I only got 5pts instead of $10 credit as it stated?

I used my wife's referral code to sign up but I only got 5pts instead of $10 credit as it stated? Under my reward it showed 5pts for the welcome.

Lag on long distance voice calls

Over the last year I've had to make quite a lot more calls to the US (California) than I ever have in the past, and one thing I've noticed pretty consistently is a delay in the speech going back and forth. It's not a long delay, but long enough to ma...

Resolved! I’m freaking out

My phone has enough funds but my plan says it’s still suspended cause I need to make a payment? Who do I call?

Resolved! I AM 100% FED UP OF THE ERRATIC WORKING OF PM FOR EVERY AND ANY TOPIC.

Hello YET ANOTHER PROBLEM!!! Why does my account say: PACKAGE EXPIRED??? I changed nothing! The only thing I changed was my credit card number. I changed and entered the new credit card number MID-CYCLE, so about 15 DAYS before the due date!! Public ...

Resolved! Forwarding to a VOIP service when I don't have reception

I am trying to figure out how to forward to a VOIP service only when my public mobile phone doesn't have service? My phone has spotty service at my house so my only options are this or possibly a signal booster.

Can't verify my account and can't make or receive phone calls

Very weird day. My account is fine, active. My account has been renewed 10 days ago. I restarted my phone, update it, airplane mode and many more. Can't make call and can't receive any. I tried to create a ticket but when it comes to verifying the ac...

Resolved! Urgent: Login has been disabled

I require assistance to access my account online. Here is the message I get when I tried to login several hours ago: "Sorry, your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." My service is ...

Phone service not working

My phone service isn’t working. When I login in it says that the account has expired but there is a $50 balance on the account. The plan is $20 per month so there are enough funds to cover.

Resolved! Unable to access account to change credit card number

Impossible to get a hold of anyone or anything to update a credit card tied to my account.Have been locked out of account as forgot password.How does one reset access to account?

Resolved! overpayment

Hello, I wanted to ask why public mobile billed my account twice on March 25?

Resolved! no mobile network - was working just stopped today

My phone has been working all along and sometime today i lost the network and I cant call or receive calls or text. It says no mobile network. Any thoughts as to what happened, or how to fix.

My mobile data is not working

My mobile data is not availed from 2 months ... It's already avail in package

Can't receive any calls

Its been 2 months and I can't receive any calls, but I could make calls. Anyone helps?

Resolved! How to cancel my plan

Can you help me how to cancel my plan ASAP please

Resolved! Disconnection of acct.

Card placed on account was removed and replaced by another card, account was suspendedin April even though March payment was madeon new card. I am not able to access accountbecause my security code is not going through.In order to get my phone on I h...

Resolved! Vendor accidentally deposited my payment to Lucky instead of Public for my top up

Need to top up my public Mobile account and the vendor at the kiosk accidently gave me a lucky receipt

Resolved! Port number to Bell

I would like to move my phone number to a Bell account that I've created. Bell sent text to my number asking if I give permission. I deleted it by accident. Can you please send again Public.

Resolved! No Service

My SIM stopped being read by my phone since Sunday and today is wednesday. I have tried network resetting, re-installed the SIM card, put the SIM card on another phone, even bought a new SIM and did change of SIM on my account, all to no avail. I hav...

Keep getting texts from Public Mobile saying I have 10 minutes left in my plan??

I am getting these texts almost daily, directly from Public Mobile, saying "You have 10 minutes left in your plan" then a link to their website. I logged in and double checked and yupp, I have unlimited minutes Canada Wide and have barely touched my ...

Rewards

Hi i have a new sim card with a new number i would need help to transfer my rewards to my new account

Cannot make outgoing calls, cannot receive incoming calls or access voicemail

Hello!Since yesterday I have not been receiving incoming calls and I cannot consistently make outgoing calls (only the odd call every 6th attempt to call out or so). I also cannot access voicemail. It has been over 24 hours. Does anyone have any thou...

Resolved! Porting phone number

When I activated my public mobile account I didn’t realize I needed to have my old carrier’s SIM card in my phone to port my old number. My old Carrier said that now public mobile must take care of it from their end. I don’t know what to do???? Do I ...

Unable to update / Add a credit card for auto payment

I needed to update my saved Visa and it now has a new expiration date. I was not able to update the card on my account, I've tried removing the card and adding it, that is also failing. I have successfully updated my payment info elsewhere, but it's...

Resolved! Plan prices

Why am I paying for my plan of unlimited calls with 500 MB data $30 when on your website is $25 before tax?and why we cannot call and talk to a human??

Resolved! Plan change

Hey. I’m out of data so I clicked on change my plan and click on the same package I already have the 70$ one so imcanstart my data over agian. Clicked it three times and it won’t process payment. I did this last month when I ran out of data ...

Resolved! reactivate account

my dad's account was suspended and may be deactivated since he forgot his account password, how can get the account back?

Resolved! Any ways to speak with anybody?

Hi, it seems that the data usage is wrongly over billing the time of the total usage of my phone calls. (I have spoken about 30 minutes and the line just cuts and I now receive a message saying that my data plan is busted. )What's the deal?