Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
First time issue . Would love to remedy. Credit card has not changed and is active. I've been autopay the whole time . Yesterday I received a message that my account is deactivated because PM doesnt recognize my credit card. I've tried to reload th...
When I put the PM SIM card in the phone I want to use it comes up as an invalid SIM. I have put that same SIM in other phones with no issues. The phone I want to use also does not allow me to input the unlock PIN. I have contacted the former carri...
How can I speak to a representative?
To whom it may concern, I got a new credit card and entered the new information on my account... I also added payment to my account; but it still says that my account has been temporarily suspended . please help me to rectify this issue...i would li...
I have free 500 min international long distance call as holiday giveaway. And it say “500 min intl Ld calls incl CA & US”. Does it mean I can’t use that for another country? Only Ca& Us?
I payed with the credit card I have on file for two years now. Suddenly it does not get through. I contacted the CC company but they told me they don't have on records any attempt to make a payment to Public Mobile (so obviously it's not that I don't...
i could not sign-in to network
I was in the US in January, and tried to text - but got a series of messages from PubMobile stating that 'my plan can't do text in the US' and tried to get me to sign up for extra...I have at least 100 min US and Canada Long Distance - why can't I do...
I lost my phone. I want to transfer my number to another carrier but I don’t have the sim card to receive porting sms.
I never got 2 sim cards when I was supposed to.
hello I had answered yes to the more the merrier promo text and I can not see the promised bonus 2 gb or long distance on my account
hi following answering yes via text,the extra 2 gb and free long international long distance benefit from the more the merrier promo was never added to my account
The service is really messed up. Can't receive phone calls. Customer service is a mess. You are amateurs. The friend who recommended your company was a really bad guy. You don't try to solve the problem at all.
I am planning to visit Pakistan. I want know if I will be able to receive SMS text in Pakistan with my Public Mobile SIM. This is needed for receiving multi-factor authentication text message for some of my account logins.
Public mobile is a company run by the community I did not know this when I joined in Canada though it was a great for emergency phone in my car, but when I needed in the usa or try to contact people that’s when it turned in to a **bleep** show! They...
On February 4, 2022 I received a notice that my account was off due to payment due same day.I used my other mobile phone and made payments towards my account. In making payments, it appears I submitted double payment through my TD Visa Account. The f...
Earlier this week I created an account for a friend of mine but forgot to use my reference code.Is there a way to correct this??Thank you.
I have an old plan, grandfathered, I suppose one would say. It has no texting capabilitty, and I have no use for text so I don't upgrade the plan. I do get messages from Public Mobile regarding payments, etc.. A few days ago I received a text mess...
Using android 10 OS. I can create a hotspot, but the connected device (USB or wifi) receive no internet connection. The common fix of adding "dun" is "blocked by carrier" The APN settings are set according the PM page. Data works on my phone, and I c...
I was wondering whether data is Canada wide or not.
When does my phone ending in 4669 expire?I don't see where I can find this? i was told I had 90 days before the number get released on my account after I paused payment
I did not enter the promotion code when I active my plan $35, how can I get 2G bonus again?opt-out?
Hello, I accidentally typed the wrong TN during the transfer and the transfer went through. How do I correct it? I can't change the TN in self serve. Thanks
Hello. My name is Ivar x. My email address is I would like to change my email address in my account by I cannot. My current email is . I would like to change it to so that you can send my payment details or other information about my payment or acc...
This site is useless
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