Disconnection of acct.

[A-A]

Card placed on account was removed and replaced by another card, account was suspended

in April even though March payment was made

on new card. I am not able to access account

because my security code is not going through.

In order to get my phone on I had to buy a voucher. What can I do?

[esjliv]

@A-A  - so, do you have a voucher in hand?

Can you call 611 to load it and see if you can reactivate services while you wait for a response from CSA to get you back into your self serve account.

See voucher article: https://www.publicmobile.ca/en/ns/get-help/articles/pay-for-your-services-through-611

[dust2dust]

You got your services working again with the voucher? Was your renewal on April 1st?

[benfatto]

To regain access to your account you should first try the Forgot my password link. 
If no joy, you will need to open a trouble ticket. 

To obtain a ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious · Accepted solution]

@A-A 

Are unable to login to your self serve account? Or you don't remember your 4 digit account pin #?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.