Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need to add funds to my account and the website doesn't let me. I tried submitting a ticket but that isn't working either...
When was my account activated what year and month how can I find out
I'm trying to subscribe to public on the android app but I'm stuck on the select sim screen. i have a public sim card installed but when i press "I already have a SIM card" it just displays an error message with no error code, this happens even if i...
I want to access my full 2022 billing statements for tax purposes. How can I get it?
I am using a Esim at the moment, is it possible to switch to a physical sim without losing service while the physical sim is being delivered?
Cannot renew subscription today. Keeps getting a message to try later. Have been trying all day long.
Why is Community only showing three posts per page on the Samsung Internet app? It used to show about a dozen, but now I can only see one actual post per page because of the Pinned Threads.. why would this be happening?
Samsung Galaxy A14 SM-A145F/DSN Has anyone been able to get this specific model working on public? Playing around with APN and I can finally get 4G service but maxing out at 1mb down. Phone service doesn't work at all, call just fails. Text message...
I recently switched one of my lines from e-SIM to a Physical SIM Card and the e-SIM is still showing in the SIM Manager section of my Samsung. The switch to Physical SIM was successful and the new SIM is working fine with the Subscription I was previ...
Is the e sim the problem? I have set up with a new/old provider (I went back to who I came from). My phone still says public mobile for internet, even though I am set up with my old provider and have their sim card in my phone. I am able to make ...
Hi there @CS_AgentPreviously I used a dual sim phone and had one service with Sasktel and one with Public Mobile. Then I picked a Galaxy Fold 4 with a physical sim and Esim. I switched from Public Mobile to Koodo with E-sim to get the same dual si...
What is the issue with 'Remember this Device' on EverSafe ID. No matter how many times I tap remember, it always still sends the code and always forgets me.It's frustrating as I used to have 2FA turned off, and even when I try remembering my Device, ...
HI, we have 3 accounts with Public Mobile. All three are paid with the same credit card. But our credit card shows that we are charged 4 times instead of 3.We need to be refunded the extra charge.
Hello.When I try to login to my account, after entering my credentials and selecting "login" I am always redirected to the main page without the ability to see my account details.How can I sign in and access the my account page?Thank you very much.
I'm dropping calls now. It's a clear day and my residence has not movedIt's one thing to have semi usable data (as infuriating as it can be compared to even a year ago when it actually worked) but now calls are becoming unreliable tooIs anyone else e...
So, I have to log into my account and find out what is wrong with my phone. I cannot call out or text, or recieve calls or texts. Eversafe sends a code to my phone but I cannot get it as my phone is not functioning correctly. What now?
I’ve tried multiple phones and sims - no sim error and cannot receive code to finish account
Myself and my wife are code (250) cannot receive or make calls to any landline in same area codes today.I submitted a ticket which was a real pain in new system. Anyone else have this issue?
Excuse me, I just switched to a 90-day plan of 117 dollars. I received a bill of 124 dollars. I have automatic payment and a user of more than five years. It should be 96 dollars plus tax. Where is the problem, thank you.
Hi,I checked the responses regarding having two or more accounts and having payments coming from one card. The last response I saw was from 2018. Seeing as how it's been 5 years I just wanted to check to see if that was still the case - we can have m...
On June 7/23 i paid $33.60 for phone usage in the USA. I could text no problem. I tried calling from the USA to Canada and the person could not hear me at all. I could hear them. I was unable to use my phone like this also in the USA. I could only te...
How do I change my email if my current one is locked.
My credit card has been charge 2 time monthly payment in 2 days, Why? Could you please refund to me ?
I have an account that I manage for my 90 year old grandmother for her phone. I used to be able to sign in and get a code sent to my email that I could use to sign in and now it only sends the code to her phone. My grandmother uses the phone for emer...
Why I could see my add on unused data plan before my basic plan data not yet used up, but when my basic data has been used up，I couldn't find and use the add on data???Now the new month and fees begin!!
I use my phone for work and there's a lot of people that haven't been able to get ahold of me. It's extremely inconvenient. I keep getting the excuse that "IT" is backed up. But seriously? What kind of service is this??? The IT issue they have is jus...
I have recently switched to a different cell phone carrier. How do I stop my preauthorized payments?
