@cs_agent

[Shakerbaker]

During activation process I went one step to far and rather than entering my cell number I got to the screen to select a new number. I want to go back 1 step and enter my cell number so how can I do that. Can I start activation process over again. 

[dust2dust · Accepted solution]

Contacting them is from you, they don't contact you (mostly). They can be reached here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you've paid already (which I think you have) then they should be able sort it out for you.

But again, what do you mean by could not validate?

[Shakerbaker]

I need a customer service agent from Public mobile to contact me so I can cancel my account

[dust2dust]

?? That random number would have become your number. What do you mean "could not validate"?

[Shakerbaker]

I tried activating with a dummy number picked at radon but I could not validate so I am getting in deeper.

How do I cancel and jsut start over

[dust2dust]

Just pick a number from AB, pay only GST, then after all set up and you're satisfied with how everything works then transfer your number in. Just look at the new number as disposable. After that then you'll pay taxes based on your area code.

[softech]

@Shakerbaker 

you cannot start over

What you can do is to pick the new number first, complete the activation.

Once completed, go to My Account's Profile page, pick Transfer Number and then you can request transfer there

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number