Porting Number Trouble

[ipro31]

I got a text message from PM stating wrong account number was provided. This is because the portal didn't allow letters. Freedom Mobile has 3 letters ahead of the actual account number. I already messaged CS_Agent advising them of correct account number to properly complete port.

Does anyone have any idea how long it normally takes to get a reply? The original text message said Public would reach out to my alternate phone number "soon". Still waiting. It's been few hours or less.

[computergeek541]

There should be a reply within the next few hours. The customer support agent will ne able tl correct this.

[hairbag1]

@ipro31 

ditto !😁

[softech · Accepted solution]

@ipro31 

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed