How to Enable Community Email Notifications - New Messages?

[ipro31]

Hi,

If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email?

I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would be helpful just so it's properly setup under my account.

[softech]

@hycm53 

it is a notification email  reminding you something sent you a private message, not the actual reply from PM sent to your email

Also, you have to make sure you didn't set to  disable all Notifications via email here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-subscriptions:notificatio...

"Turn off all email notifications" should be UNCHECKED

[hycm53]

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@softech wrote:

@ipro31 

the default settings should already have that enabled.

Come to the Community setting page for Private message here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messe...

make sure the box "Receive email notifications for new private messages" is checked (enabled)

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I did it,  but I have never receive email for private message from CS_Agent.

[hycm53]

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@ipro31 wrote:

Hi,

If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email?

I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would be helpful just so it's properly setup under my account.

---

I don't think CS_Agent will send a direct message to your email. I have contacted CS_Agent couple of times, I never get email from them. I sometimes only get emails for notifications from PM.

[softech · Accepted solution]

@ipro31 

the default settings should already have that enabled.

Come to the Community setting page for Private message here

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/user-preferences:private-messe...

make sure the box "Receive email notifications for new private messages" is checked (enabled)