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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My service usage shows lots of calls and texts I didn’t use

How do I see who these calls were made to? And what texts were sent? These calls and texts were sent at a time when it was impossible for my phone to be connected to the network—I was outside of the country and kept my phone on flight mode to conserv...

Resolved! Need my account number

I need to port my sim I need account number

made payment this morning still locked out

Hi, my payment was due today, I payed this morning and still can't receive calls or call out. Can someone help me with this. plse.

Resolved! Temporarily Freezing Plan

Good evening,I will be travelling abroad from May 20th until August 9th and would like to temporarily freeze my cellphone plan since I will not use it. I would appreciate your guidance.All the best,Ava

Resolved! Have not received sim card

Ordered SIM card on April 27, 2023, and haven’t received it yet. Order 341796. thank you

No service

When I try calling it hangs up and when someone calls me from a public mobile number it says you must upgrade to allow US calling. I've never left the town I'm in so clearly not in the US. When logged in it automatically topped me up from my preautho...

Resolved! I made the payment why my account is still suspended?

I recently changed the account info prior to the payment due date and I still got a message saying my account was suspended because of no payment. Then I logged in and made the payment again, and it’s still not reflecting on the payment history.

Resolved! Add-on roaming service doesn't work

Today, April 25, 2023, I bought add-on service for roaming in US and paid for it $15 plus tax.For the last 7-8:hours I unsuccessfully tried to use this add-on. I already tried all your suggestions to make it work, but was unsuccessful. Therefore, ple...

Resolved! Autopayment card cancelled.

My autopayment card was cancelled and would like to know how I can make payment so I don't lose phone service while I wait for a new card, or can I have auto payment deferred until I get new card?

Resolved! My Phone number is being used by scammers

My phone number is being used by scammers. I need assistance to see what are the steps that I need to take to protect my number.

Resolved! Termination

Hi! I got a phone call and they said they are from public mobile and they going to terminate my phone number. I need to know about this.Thank you.

4G

I changed my plan to the 4g from 3G over a week ago and I can no longer use my data. I can barley use IMessage or any apps on my phone. I wanted t to switch back to the 3G plan but it no longer exists. I have restarted my phone, reset my network sett...

Resolved! Update credit information

I'm trying to update my credit card info for my daughters account but can't remember her username and password..how do I fix this

Resolved! SIM CARD ACTIVATION

My number is not a Canadian number??

Resolved! Nothing is working!

My credit card expired and I didn't get into the account to change it in time. Trying to do that now but I don't seem to have the correct email or password or pin for my phone number (which sounds ridiculous, but in our family we have multiple accoun...

Resolved! Email Address

I cannot remember the email I initially registed phone number 902-xxx-xxxx. Could you please send me the information so I can access account Edit by Dunkman: removed personal information

Resolved! Over charged

My auto pay didn’t kick in so I went and payed since I recently changed plans but when I paid for my plan I got charged 3 times for a total of around 120$ for a 40$ plan

Resolved! Unlimited incoming minutes

I signed up with Public Mobile about 15 months ago on the $15 plan. I remember this plan had 100 Canada-wide minutes and unlimited incoming minutes. When I look at my usage now, my incoming minutes are counting against my total 100 minutes. Do I r...

Resolved! Missing Rewards Points

Hello, I recently signed up for Public Mobile with a referral code and my Rewards page says I have zero points. Is there a way to fix this or is it just delayed.

Resolved! I haven't received a sim card yet

I bought it on April 1 online. It has not arrived yet.Please let me know how I can get it.Order number is 338634.Thank you.

Resolved! I have not received Sim card yet!!

I ordered it since April 21 to replace a damaged one and nothing arrives yet . I have been without phone number for 3 weeks.I live in Alberta and it's very important for me to have a contact phone number for any emergency due to the wild fire current...

Resolved! Service transfer

Hi guys, Can I transfer my public mobile phone number to an other company like under Rogers? But with the same phone number I currently have with public mobile, is that available?

Resolved! cant login in...my email changed....

Resolved! $40 / 15 gig plan

I am currently on the $25 / 1 gig plan and want to switch over to the $40 / 15 gig plan just for the summer. Can I switch back and forth between the two plans?

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