Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is it that I can never sign into my account. We have a free offer just sign into your account but it never works
Can someone help. I cannot make a call and also unable to receive calls as well. Data showing LTE and working fine.
I recently transferred carrier from Public mobile to Koodo. After successfully transferring my number, I was going to cancel my plan with public mobile but wasn’t able to access my account. Tried to reset password with my phone number and email. Noth...
I'm not on a plan that has Unlimited calling. Does accessing/"calling" my Voicemail (on iPhone/iOS if it matters) use my minutes? e.g. would listening to/navigating my Voicemail for 4 minutes and 30 seconds use 5 minutes worth of minutes? or 0? Thank...
Hello, I live in Saint-Eustache in the province of Quebec and I need to have that information included on my profile for security andIdentification purposes.... Could you please iadd Saint-Eustache in ther pull down menu inyour system or add it manu...
I applied the promotion $20 off for 15 months, and was charged for it per my account, but it is saying I only have 3gb of data and that I am still on the old plan. I tried submitting a ticket 3 times, and it's telling me that my account info has an "...
hi, i transfered my nymber and wanted to cancel ore authrised payment. byt my account has beed disabled and i am not able to login any more. please let me know how i can secure my card from being charged,,,,,
Just so that I completely understand this; I am upgrading to a little better phone and would just like to transfer everything, including the PM acct to the new phone.So, I can just transfer the sim over? Is that correct? I know I'm grabbing at straws...
I received a text message from PM offering a one-time gift of 2 gb and 500 free intl.long-distance minutes. Is this genuine or scam? Thanks.
My account has received the 2GB Christmas Promo text, but my wife's has not. Is there any other way to get this promo or to get the text sent?
Hello support community, I just got a new line with Public mobile and it's been created for almost 24hours. But I haven't been able to receive any verification code thru texts. I have been able to use msg and call tho. Also, my account and Public pr...
Need help logging as I'm locked out. My visa expired and they shutdown my line.
The scheduled account upgrade from 3G/2GB worked on Dec 7 to 4G/15GB.However when I look in my account plan now it shows as 3G/2GB.Support please advise & resolve
Who thought it was a smart idea to get rid of customer service lines?! I changed pass and still cant login to my account. Useless im about to switch to telus where i know customer service still exists.
how long does it usually take for the CS Agent to get back to you or resolve your issue?
I just got a unlocked refurbished iPhone 11, phone will not connect to the public mobile network. I can make the odd outgoing call but only with wifi assist, I have tried reinstall my phone but still does not work, what can I do to get it working aga...
How can I know if my phone number as been ported from previous carrier? Why am I not able to receive calls?
Hi, I paid $25+ tax for the unlimited canada -wide plan from Dec 1~31, 2022.But whenever I make phone calls, It says I used all purchased minutes. It is prepaid plan. I dont understand why I cannot use unlimited canada-wide talk.
I change my password for my account and before I can even enter my credentials after confirmation it says it doesn't work. could a mod check and see if my password is being changed in a second after I do it?
Are the rewards for $40/15GB plan the same as $40/5GB Plan? Do my rewards come with me if I switch to $40/15GB Plan?
Have international texting my wife is in New York and I can’t text her
Hello Public Mobile,I have switched my plan last month to the 15g 4g data, unlimited national SMS and call and unlimited international calls, to my surprise, this switch was not made yesterday upon the renewal of my subscription. Can anyone please he...
Lock screen and I forgot my passwordLg G8x thinq
Hi I want to cancel my cell phone plan with public mobile and change to another provider. I was told by my new provider that I do not have to inform public mobile because it will be done by the provider once I received the new SIM card and activate i...
Where can I find details of my data usage.
Hi I recently changed my email address and now am unable to login to my account. please help
