Community

Bugsmerran · ‎07-21-2023

To whom this may concern,

I am reaching out in hopes of obtaining something called a PUK code, I let my nephew use my phone to play games and he was in the settings and I guess locked my sim card? It's asking me for a puk code.

Help? @CS_Agent

hycm53 · ‎07-21-2023

@Bugsmerran wrote:
To whom this may concern,
I am reaching out in hopes of obtaining something called a PUK code, I let my nephew use my phone to play games and he was in the settings and I guess locked my sim card? It's asking me for a puk code.
Help? @CS_Agent

There are 2 methods for help:
1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech · ‎07-21-2023

@Bugsmerran

what was the exact error message? if you are sure it is a SIM card PUK it is looking for message support for help

open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.