Already has been charged

[Tifftiff]

Hello,

I was at the final stage to pay which was a step 3 and tried to make a payment several times. But the system said error happens and didn't allow me to move on to the next.

However, you guys already charged $51.45 on July 17th. But whenever I log-in, it still shows step 3 to make a payment again.

I tried to reach out the agent on your website but she said she can only provide general info about the website so I need to get a ticket to contact the customer service agent. So frustrated to deal with this for more than a week. Hope you can find a solution and help me out.

Email: fanyfine2@gmail.com

Phone: 587-969-3815

Thank you,

 

[softech]

@Tifftiff are you logging in via the app after the payment?

I guess you need support to confirm what the problem is.  Please message them here

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Tifftiff  Try SIM card in the phone do you have services are they working ? . But here’s how to submit ticket with support help with sign in 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437