Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, i change my credit card number last month, and 2day i can make a phone call. So i reenter my new credit card to be sure and i see the payment was preautorise... but didnt have my phone line yet!
I have an active up to date plan which I added US data roaming (250mb) to back in mid Feb and it worked just fine for my few days in Atlanta. I flew to Japan for 10 days (installed a Mobal sim to have data over there and it worked fine) and now have ...
Just started today and my renewal was successful yesterday as I am on automattic renewals.
I was already charged to my visa ????613-xxx-xxxx Edit by Dunkman: removed personal information
So my in-laws are Public Mobile customers and they are living in Europe for the winter. They forgot that they had SMS authentication on their bank account and cannot access it to pay bills. Anyone know of any fixes to this? They obviously cannot ...
As of today March 2nd I am unable to make any outgoing calls. The message is 6MUI number is not in use.What is going on? My account is in a credit balance so I have paid my last bill.
Trouble receiving calls
Can I get a new line for my brother using my refer a friend code
Trying to activate a new account, got an error code 821, tried again now it don't recognize my phone number saying it is not a Canadian phone number. Plus I tried to put in a ticket but it asks me to resister first, but I can't because looks for a pu...
My online account is active but I can’t make or receive phone calls. Please help asap! Customer service!
My daugher's birthday is today and I couldn't call her after paying $30 for US roaming which isn't working. She restarted her phone. (She's on T-Mobile)She is on an iphone 11.We checked the network settings and address and it's still set to public m...
I bought 2 payment vouchers of 45 dollars and put the pin in and doesn’t add or allow it to add to my account
Just traveled thru several different usa states. bought the pm roaming package.The usa roaming worked for the most part but as I moved around to different states.it would not work at all , also would only work on t mobile networks ? anyone else notic...
New to Public mobile as of yesterday, cant make outgoing calls and also can’t receive calls. Also no service at all while at work but got on wifi while at home
I can't make or receive calls - everything else works. I do have an active plan and enough balance in my PM account for my plan renewal scheduled tomorrow. All settings are fine, I tried resetting and tried my SIM in my spouse's phone and it still di...
On top of my regular charge - on the third of every month apparently starting last May I’ve been charged $20.16 and if there is no record of this in payments. How do I get it to stop?
Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.
After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging meHow can I fix this?
SIM card swap, old card won't fit in to new phone.
I forgot my public account login user name and password .Pls advise how to recover?
When I call out it beeps 2x and won’t put call through. Incoming calls same thing 2 beeps and disconnects. I can text.
4 G is slow , cant access you tube on my phone.I switched over to 4G, in Late Feb, my you tube on my phone was working, all of a sudden it just stop working. What is the issue. Was my data reduce, Because it feels like I am still using a 3G. 4G start...
The one I ordered in early January never arrived, and the replacement one I ordered two weeks ago still hasn't arrived. Is this a problem with Public Mobile, or is someone at my local post office stealing SIM cards? Can I request a tracked package?
hi i have been trying since two months , my son has lost his phone and SIM which i got for him . now i hsve totally fogotten which email address i made an account for him . i have two issues here 1. stop payment for lost SIM2. issue new SIM for that ...
Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,
I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem jus...
