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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving OTP, no numbers blocked.

I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.

out going text messages not be received be recipients

Hi, I’m still not able to receive texts or calls, but am able to call out and text.Is this is a network problem.Any idea when this will be fixed??

Account access

I can't access my account. I've reset password serveral times, but it won't recognize my password and am locked out. I'm trying to change my credit card info for auto pay as I have a new card. Payment is due tomorrow. Why is it so difficult to ge...

Profile

Cannot set up profile. Everytime I put in my email and verify it it says they do not match even though they do.

Ordered SIM card for more than two weeks but still didn't get it

Hello,Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.

need to cancel as overseas

how do I do this?

Puk code

My sim is locked after a reset, says I need a PUK code

Resolved! i want to remove voicemail

what is the code please to remove voicemail

Resolved! Locked out of my account

Hello i'm locked out of my account. I tried many things but I get redirected to chatbot or receive errors at every turn.... Why is it so hard to contact customer service ?

Making long distance call service not working

I already have long distance addon to call India, have been using it for a while however since yesterday afternoon can't make call. Message comes up long distance charge may apply then next message 6UT1 number not in service

From Victoria BC

Hi, I’m still no able to receive texts or calls, but am able to call out and text.I’ve heard this is a network problem.Any idea when this will be fixed??

Resolved! My phone has stopped receiving text messages.

Hi There, My phone stopped receiving text messages yesterday. How do I correct this? Thank you!

Not registered in the network - already reset, reinsert SIM card, change device, nothing works

My phone cannot get registered in the network.I switch phone, reinsert SIM card and nothing works.I think it is a problem on the Public Mobile network.Can someone help?Thank you

Unable to receive calls, all incoming calls are going over to Voice mail

Hi, I am in BC , having trouble today with network, not receiving any incoming calls . Kindly help .

Resolved! Still did not receive sms confirmation

Hi there, Could you please helping me to complete the port out as I’m trying to port out (keeping my number) to another provider since few weeks ago but without success. I still didn’t receive the sms confirmation after been requesting from both side...

Resolved! PROMOTION CODE HELP PLEASE!!

HelloI need help pleaseToday I convinced one of my friends to activate an account with PM. I have recently changed my phone so I was not able to have access to my PM account to get the referral code and get the benefit. When I was at the store, the l...

Pay as you go

I want to know if public mobile has prepaid plans?

Resolved! No notification about reaching data

Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none. I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not ...

Resolved! Access account - CC Updates

I am unable to access my account. I have requested a password reset and not received a response.

Resolved! Transferring my PM number to another carrier

how do i transfer my PM Number to different Provider after im locked out of my PM account?

Resolved! Can't receive text and phone calls go straight to voicemail.

Haven't been receiving any text messages or calls but people receive my text and calls. Is there a problem in the network today?

Resolved! Calls directly to voicemail

Phone calls go directly to voicemail. All other phone features work and I can call out now problem. Phone plan is up to date and paid. Started happening today. CheersLee

Resolved! PUK code.

I recently have subscribed to Public mobile, and have problem with PUK code is what my phone is asking and the same sim have no problem with the other phone the sim have been tried on.

Resolved! Promo issue Can I downgrade the phone plan while still receiving promotion data?

As stated in the title, I applied the public phone plan 2wk ago, my current plan is $40 which includes 5GB+2GB promotion (2GB bonus for 12 months). My question is can I downgrade the phone plan while still receiving promotion data (2GB) for the remai...

Resolved! Can't receive calls or texts!

No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus). I see a few people are describing the same issue. Outbound is...

Resolved! How do I start a ticket

Resolved! Constant no service

I constantly have no service one up and my other family members on public sitting in the same room have no issues.

Resolved! Number Porting Problem, can somebody help?

I missed my live chat time period on my ticket, so how do I get in touch with somebody who can set this process in motion for me? Or is it something I can do on my own?

hi i lost my sim card and something went wrong

when i input my new sim and requested email it gave error message this is new sim card xxxxxx--- but it was accepted the only problem is i got error message back to login

Resolved! missing free plan data

I noticed that my plan $ 15 , is not showing my renewal data per month ( 250 MB per 30 days at 3G speed ) now in my total package. Has there been a change ?It seems to be taking it from one of my add ons.

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