09-30-2022 04:45 PM
I activated my SIM card and promptly received this message:
Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat
No one has called me. I have no clue what this is about. I tried that link and my browser woukd not go there as It gave me an "unsafe page" message. HELP. I NEED MY PHONE TO BE WORKING!!!!!
Solved! Go to Solution.
09-30-2022 04:46 PM - edited 09-30-2022 04:47 PM
@lepusreg there is a number you can call to talk to porting team, give them the old account number instead of IMEI. I will message you the number to you Community inbox. Please check
09-30-2022 04:46 PM
send Private message to CS_Agent to fix it for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437