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Activation issue

lepusreg
Great Neighbour / Super Voisin

I activated my SIM card and promptly received this message:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

 

No one has called me. I have no clue what this is about. I tried that link and my browser woukd not go there as It gave me an "unsafe page" message. HELP. I NEED MY PHONE TO BE WORKING!!!!!

2 REPLIES 2

softech
Oracle
Oracle

@lepusreg there is a number you can call to talk to porting team, give them the old account number instead of IMEI. I will message you the number to you Community inbox.   Please check

Alexandf
Model Citizen / Citoyen Modèle

@lepusreg 

send Private message to CS_Agent  to fix it for you.

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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