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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! setup personal hotspot got messages contact Public mobile

I try to setup personal hotspot but got messages “to enable personal hotspot on this account, contact Public mobile.”How do I fix this on my Iphone X? I remember it worked before.

Resolved! Error Message 821

Hello I am trying to activate a SIM card to transfer my mom's number to public mobile as well. At first I got to the last part and it told be there was an error with activating the account. Error 821. Now when I try again, it's saying the number is n...

Resolved! sign in

I forgot which email address I have used to open my account. Now I cannot have access to my account for making a payment to activate my sim

Resolved! over charged on US pass

I purchased a US pass in May, but was billed for three. In July, I purchased another US pass, and was double billed. How do I talk to someone to get this fixed?

Resolved! How do I renew my plan early?

I want to renew my plan - I ran out of data.

Taking full advantage of Rewards Points

I am currently on the $15 dollar plan and have recently switched over to the new rewards setup. Instead of $2 off each month and an additional $1 off as a part of loyalty, I now have a collection of reward points. I was wondering though on how to bes...

Cancelling account

So my son switched to another carrier back in late May. His phone # did not port over and Rogers suggested that he could keep the temporary phone # they gave him. I was pretty sure that his Public Mobile account was canceled. It is paid every 3 month...

Resolved! Need to change E-Mail address on my account

Please change the contact e-mail on my account: From: [email protected] To: [email protected]

SIM card

Keeps saying my sim card is invalid

cannot access account to change credit card info

Hello - I cannot get into my account to change my credit card information.The password is not working and I've tried MANY days to change it...it keeps saying it's unavailable.Please help!

Resolved! I don't receive the reset password email

Hi, I just finished my first month with public mobile and want to setup payment. I am unable to login to my account. I tried to reset the password for my email but did not receive the code. I used my phone number and reset the password but I don't kn...

Trying to put out

Hi everyoneCurrently my sms is not working and i an trying to port out a number to a different provider, any suggestion in how to bypass the sms?

Resolved! How to talk to a real person

How can I contact a live person

Resolved! 500 long distance

I was wondering if I can use my 500 Canada wide long distance add on for local calls as well? I purchased this add on with my 15.00 plan but didn't notice it said long distance so now I'm worried as I only have so many minutes left on my plan...

activating sim card

Resolved! Will remaining data roll-up if I switch to different plan?

I have to switch to different plan ahead of time because data is going to run out.I don't want to lose remaining data and I don't want to constantly monitor my consumption to switch in the last moment with the risk to run dry.If I switch to different...

Resolved! unauthorized credit card charges

I closed my account and removed auto payments several billing cycles ago and am still being charged on my credit card

Resolved! Account setup

So I would be able to sign in my account before with a email now it doesn’t let me sign in? How do I make an account with the phone number I got from the retailer and also make a SIM pin? What is the default sim pin to enter

Resolved! 10-day US Roaming plan

Hi, I am wondering if I buy the 10-day US Roaming Data plan now, does the 10 days start the moment I buy it? Or can I choose to buy it now and start it later? I am planning to travel to the US in two weeks, so should I wait til just before I go to bu...

No Service - submitting ticket not helping

Hi, I have been with public mobile for three years, and today out of nowhere it says I have No Service. I didn’t change phones or phone numbers or anything. I tried turning my phone off and on again, and resetting network settings, and taking out and...

missing bonus data

I have $15 plan with 250m data. I registered autopay and got $2 credit but did not see the bonus 250m in my plan.

I paid twice

Hello I paid twice so I waited for the next month to pay the public mobile website changed its interface And now the funds are not in there anymoreRobbed much?

Resolved! If I switch to 4G plan

If I switch to 4G plan will I lose my data on the 3G plan that I have accumulated over past 3 years?

Resolved! Data and network

I set up my account last night, how long does it take to activate my plan ? I can't make a call or text.

Resolved! 3G or 4G

I’m a snowbird heading to the USA. All I need is calling in the USA. I have the cheapest 3G calling/text/ data plan currently with PM. If I add USA minutes in Add-ons, do I still need to upgrade to a 4G plan for calling to work properly? I want to k...

data usage

Hi, I am being informed that I am using up all my data early, which never happened before. Most data usage is being registered btw 12midnight- 1am when I am normally asleep. What is going on? And what can I do to fix this?

Resolved! referral $10 credit

When do I get the $10 friend referral credit?

Resolved! Issues signing in.

I couldn’t sign in via safari (prob because of security/cookie settings). Was able to sign in via brave browser to community (obviously) and through publicmobile.ca. When I try to click rewards it brings me to https://telusidentity.telus.com to log i...

Resolved! Minutes

What can I do after I run out of minutes. I purchased an add on but learned afterwards that it’s only for international calling.

Resolved! How to switch from Fido to Public Mobile

Good dayI've found no solution to switchmy current number of Fido to Public Mobilethings on Public Mobile website, kindly assist with live link to do it? Thanks a lot

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