Community

Resolved! Don’t know pin and cannot sign in, don’t know security question

I’m stuck and I can’t pay my bill online as I forgot my pin on the automated centre and now can’t sign in online because I forgot my password and my security question. I’m not sure what to do now 

Resolved! DATA TRANSFER

HAVE AN S5 GALAXY WITH BROKEN SCREEN, NEED TO TRANSFER EVERYTHING TO MY NEW GALAXY S9. HOW CAN I DO THIS. PLEASE ADVISE 

Resolved! need to reset password

my account has been locked because i forgot password i can not sent reset my email to long in xxxxxxxx please send me the link to reset that                            Than you Edit by Dunkman: removed personal information 

Resolved! Autopay

I thought when this account was set up that Autopay was set up.  Now I find that the account has expired even though there is a $15 dollar balance on the account.  I can't find a way to set up auto pay and when I try to pay 'the balance owing' I get ...

Resolved! Wrong Plan was added by rep??!!

Hi everyone, I got my service and the rep at the retail store messed up and added $35 plan when it should've been the $40 plan.  I tried to create a community account shortly after several times, but i kept getting an authentication error. I just fin...

Resolved! 2GBBONUS Promo Question

Hi, Signed my Mom up for the 35$ a month plan. Realized that just after we activated her plan that we didn't put the promo "2GBBONUS" code in. Just wondering if it's still possible to receive this promo. Cheers,Galahad

Resolved! Phone Service/Public While Abroad (France, Europe)

Hello All,  I am going to France/Europe and will need to get a phone plan there. What is the recommended process for that? I don't want to lose my loyalty rewards or my plan with public if I can. I have read a bit about dual sims/nano sims, but would...

Resolved! Us talk and text

how do I know when my talk and text add on expires. Also can I purchase more than one at a time so the will run after one another.

Resolved! Re-insert card or lose number

I'm be in the US for four months. I did NOT suspend my account, but decided to continue to pay, which I have. When I arrived I purchased a Mint Mobile card and swapped out the Public SIM Card in my phone.  Now, after one month of not using the Public...

Resolved! Can I pay my bill in advance for three months

Resolved! Locked out

I'm locked out of my son's account, he forgot his security question. Now we are unable to get into his account to make a payment. HELP please

Resolved! Texts lost?

My auto payment didn't go through as planned this month, but I finally sorted it out after a few hours.  My question is: if there were texts sent to me during this 'off line' period, will they still be delivered to me now that I'm back on the network...

Resolved! Payment Cycle

Why does my payment cycle get shorter every month?  One month it's due on the 11th, the next month it's due on the 10th.  This month it's due on the 9th.  Pretty soon, I'll be paying for 1 day of service.  Your assistance would be most appreciated.