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Good Citizen / Bon Citoyen

I am an existing customer and my plan renewed today already but I want to change my $50/month plan to the $55 /month  for 4g speed and 20 G data. How can I add the $5 to upgrade now for this new month ? 


Mayor / Maire

Too late. You cannot upgrade plan on the fly.

Schedule plan upgrade on next renewal.

Mayor / Maire


Contact customer support and plead your case and they may allow you to change your current plan to the new student $55/20 GB 4G plan. The tricky bit will be adding the $5 to your account balance. Try calling 611 and enter your four digit account pin number and if it doesn't give you an optional amount to add I believe the lowest amount you can add through the pre selected amounts is $10. Top of your account with $5 or the lowest amount option you're given. Then cross your fingers and toes and hope the CSA you get is willing to change your plan. Since your contacting them on day one of your 30-day cycle they may be willing to do it. Best of luck!


Use the links to contact customer support I'm sure will be posted already or moments after I post this otherwise scroll down to the bottom of the page and click on SIMon to submit a support ticket.

Model Citizen / Citoyen Modèle



send Private message to CS_Agent  ask them to fix it for you.


@Crsue1973 I am afraid you cannot.  You might have to schedule a plan change for next month


but if you like, you can try to ask PM suppport amd see if they can do you a favor 



1. If you have access to My account: At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there


updated: typo

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