Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just bought a new phone from your website and a new Sim card as mine were damaged. I did the Sim number change and got my phone all set up now I get a message saying network not available and it is listed as public mobile in my settings? Not sure w...
I need to call the Cayman Islands. Can I add the long distance package and get access to call that area?
Why won't they process my payment
I had a situation where my cc was compromised and visa cancelled the card and re-issued. PM charged my card just before this happened (a few days) however apparently the transaction occurred after the card was cancelled and before it was re-issued so...
I have searched the community responses regarding no data availability with this phone & I have tried all the suggestions but still cannot get data on my phone. Thinking I may have to change carriers but hate to do so. Data worked fine on my last pho...
Off-topic discussion.
Hey! I'm going to the US next month and I'd like to buy some data for met time there.I've never bought add-on before so I'm not sure how the process works.If I will be there by the 15th, when should I do the purchase? Do I need to pay in advance?Than...
Hello I am having trouble to login during a process of buying a CPO phones. to get 30dollars bill credit as blackfriday deal, do I HAVE TO make the purchase with log in? or can I purchase just as guest?? I can not log in to purchase. but with payal ...
I am trying to figure out how to get a refund from my account. We have a credit and need to close the account ?
How do I contact CSA to resolve a payment problem for the add-on that is not working.
Hi there, Public mobile charged my credit card for monthly charges today Nov 24. I transferred my phone number from Public mobile to another carrier today Nov 24. Will a get a full refund back for the monthly charge that you put on my credit card tod...
Hi, Public support, I'm trying to get my old number back, I have activated a plan " pay as you ago" 2 Years agothe phone is out of service when I dial-in. Is there any way I can get my old number back Your help is much appreciated Thanks, Mjamac
Can I use your network on Note20 Smsung device for a phone plan?
Does anyone know the details of what happens when one cancels a completed port? Ie porting from pm to fido post paid and then cancelling the fido activation/contract within the first 15 days. What happens to the tel number as The pm account is clos...
I got an updated Visa card and now autopay is not working. My number is the same but the security number is different. How do I get back on autopay?
I am unable to submit a ticket through the chat bot link - the link refuses to log me into my community account.... yet here I am logged into my community account with the exact same credentials !?I have gone through all the pages of activating a new...
I got an updated Visa card and now because I have a new security number it no longer accepts visa payments. How do I change the information so I have autopay again.
Is Public Mobile a serious business oriented company? Are they able to service their customers? Are they in business of selling not usable SIM cards? I am trying to activate my SIM card and it fails .... and I can't find a way to resolve this .... I ...
Anyone else ever get this message when refreshing their Community page? It has only ever happened one other time to me before. And before you post how to fix it...well, it is fixed after clearing cookies.
HiI just read the starting guide and am a little confused. Trying to understand are CS_Agents members or employees?If I am reading it correct and they are members, then who are employees? Are there even employees moderating?
Any idea how to stop nuisance calls? I get several a day from 1-778-257-xxxx numbers. I call back trying to find out who is calling but the numbers have all been invalid. When I answer nobody ever responds but I can hear office noise in the backgroun...
I suggested a friend use the e-mail submission form on the flash sale page (https://www.publicmobile.ca/en/bc/fs2020) to register for the 2GB Black Friday promotional offer, since it indicates that you will have until Dec 17th to claim the offer: How...
Has the “call voicemail” prompt stopped working?calling my own number and giving a password does work.
So whenever I call a company and it says press 1 for English or to press 2 for operator etc it does not work. It says they did not get my selection. This keeps happening so now I can’t talk to anyone using the press a number feature. How can I fix th...
I purchased a phone this past weekend, I should get a $30 dollar bill credit (current Black Friday Promo) but I don't see the credit on my account, will it appear automatically on my next billing period or is there possibly another issue, any suggest...
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