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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim card does not work

This is a follow up to my message posted on April 24 ,2022.My sim card ending with 4669 stopped working on April 24 the. It can neither receive nor send signal.I went to purchase a new one ending with 2974 from Walmart. Activated it on line and has...

Phone

Had my phone almost year plan is paid has lots of credit it auto pays and the phone hasn't worked for over a week. Help

Koodo Prepaid Plans

I see now that Koodo Prepaid has matching plans to all of Public's plans and a few others with "4G" capped speeds. I'm curious as to what people see as the differences between or why Telus is overlapping. (Postpaid plans overlap pretty significantly ...

My plan won’t renew

I’m on the 25$ phone plan and am on auto pay but my plan won’t renew even though I have sufficient funds and I have tried making payments but my plan won’t activate again.what do I do?

voicemail

How can I remove voicemail from my public mobile phone plan ?

Community

Hi there I purchased an iPhone 8 but received an iPhone 6. I need to return it but cannot find a contact for public mobile. Renee Baird

Resolved! Having a difficulty activating my PM sim

I have been using Telus Prepaid card and try to move my Telus mobile number to PM. I waited and replied "Yes" to the message I got from Telus during my activation process. Since then nothing is happening. I can not make a phone call with a new P...

Payment

The funds on in my account. The plan was due today. It keeps telling me to reactive my plan. Everytime I try to make a payment it's says there is something wrong with my card. I even tried using a different card. Still won't let me. Please help

Sim Card

I purchased a Sim Card from Public Mobile. The Sim card I received is too large for my iPhone 11 pro. I did not know the cards come in different sizes. I do not know what size card my phone requires. Is it possible to return this card for one that fi...

Unused international miniutes

I have noticed that it states that I have used 66 international minutes I know I have not made any international calls, I have gone through my account and can't find any usage.

When activated a sim can i transfer my reg public mobile number to it

Please say i can, im hopeless otherwise

Need help

I got billed twice this month when I only pay monthly only!

change email address

I need to change my email address

Resolved! Sim Card

I ordered a Sim card online and still haven't received it yet?

Forwarding calls

hi there,I was trying to cancel the forwarding number but still in there. Any ideas how I totally delete it. Thanks

Account temporarily suspended and account locked

I've added 20 dollars to my account but have Bern locked out and my account is temporarily suspended I want to add more money with my credit card but can't get access I do t know my 4 digit password either nothing is working I just want my phone to w...

Unregistered SIM

This morning my phone was working just like any other day, then within minutes it started saying 'Unregistered SIM' and haven't been able to send/receive calls/texts all day n haven't been able figure out how to fix it all day! I hope someone can hel...

Porting to Rogers

I am trying to port my phone number from public mobile to Rogers but public mobile won’t send me an sms despite multiple requests over 90 minutes. My monthly payment was due for Public Mobile on April 23 but I did not pay because I have activated Rog...

Resolved! New SIM card error reads "Please enter a valid SIM number."

Brand new card, new-to-me phone. Cannot activiate it. "Please enter a valid SIM number."Ideas? The 'bot is not helpful.

Resolved! Re-activate my plan after Credit Card Expired

My auto payment credit card has expired and my payment with auto deduction was declined. So my plan was temporally suspended. I have replaced the information of my new card. Will it automatically re-activate my plan? If yes, how long does it take?

Resolved! Locked account

need help unlocking my account

Resolved! Roaming facility for visit to Asian countries

Hello Team, I am not sure how can I get international roaming facility (talk, text, data) while travelling to Asian countries on vacation especially to India.Looking for assistance. Thank you

Resolved! I need a one-time paper bill.

Hello,I need a one-time paper bill for May.Could you send it by email?

Resolved! Plan was changes without my concent

I have had a $10 plan for many years. My account page now indicated I have a $13 plan.I want my plan changed back to the original $10 plan.

Resolved! Request for my account number

Hi, I have a phone number 6**********4 with Public Mobile. Recently, I made a decision to open an account with TELUS Mobility and they had difficulty completing the transfer with my IMEI number. For that reason, I need my account number and I am not ...

New Cell Phone

Just set up my public mobile account and using a Motorola phone, can`t call out

overcharged issue

i have funds in my account and it automatically paid the monthly payment today.when I check it, it says there's the amount due. I'm so confused

Resolved! why do I have no data on my new phone?

I just got a new phone.I installed PM SIM , why do I have no data on my new phone? I am on $15 plan.with 250 M data/ month.HOW TO set it up ?

Resolved! Change phone plan immediately

I am currently on the $50 a month public mobile plan and I would like to change to the $70 a month public mobile plan starting now can I just pay the difference

No data on iPhone 7

I've tried resetting the network and rebooting several times, with the APN at sp.mb.com and isp.mb.com both. The iOS is 15.4.1. So I also tried downloading a profile from the .nz website however there is no option to install it on the iphone. What sh...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Sim card does not work

Phone

Koodo Prepaid Plans

My plan won’t renew

voicemail

Community

Resolved! Having a difficulty activating my PM sim

Payment

Sim Card

Unused international miniutes

When activated a sim can i transfer my reg public mobile number to it

Need help

change email address

Resolved! Sim Card

Forwarding calls

Account temporarily suspended and account locked

Unregistered SIM

Porting to Rogers

Resolved! New SIM card error reads "Please enter a valid SIM number."

Resolved! Re-activate my plan after Credit Card Expired

Resolved! Locked account

Resolved! Roaming facility for visit to Asian countries

Resolved! I need a one-time paper bill.

Resolved! Plan was changes without my concent

Resolved! Request for my account number

New Cell Phone

overcharged issue

Resolved! why do I have no data on my new phone?

Resolved! Change phone plan immediately

No data on iPhone 7

eSIM not able to transfer to new iPhone

Will long distance minutes from add-ons expire wit...

Phone was stolen - Can't access recovery email

How to pay phone bill using points?

Hawaii coverage