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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Problem with payment

Hi I’m on auto pay and my service is cut because payment did not come out of my bank. When I go to manually add payment it says can not process my credit/debit card. My card is fine I called bank and they confirmed their are no issues. My account say...

Resolved! $5 Friend Referral from Christmas

Anyone got the $5 special friend referral yet? The promotion that give us $30 but in 6 payments. PM supposed to deposit the amount first week of each month, it's Friday now and I still don't see it

Resolved! SIM card not yet delivered

Hi team, I have ordered new SIM card online on April 26th still SIM card haven’t delivered. My order 290998. Can you kindly look into this issue. thanks,balaji m

Resolved! i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.

i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.what is going on? anyone else experienced somthing this month?

Resolved! any SIM data available in France

planning have vacation in France, wondering can I purchase any data so that I can have data while in France？

overcharged

i was charged 3x for a plan upgrade $44.80 was charged to my account 3x. how do i get a refund?

Resolved! I cant get to my account. I know my account is working

I cant get in to my account. I dont have mobile internet and my phone number is not in service. What can I do? Please help me

Resolved! Service

How do I start a ticket

Purchased USA addon not working

I purchased the USA addon. It is not working on my phone. I can't send an SMS. What is going on? I needed this service today but couldn't use it. I'm in a hotel tonight and will require this tomorrow again. Can you help or cancel my order?

Resolved! Unable to log in

Login attempt returns "Sorry, your login attempt failed. Please try again." --- well I'm pretty sure I entered CORRECT credentials. Password reset gives "Your login failed. Please try again."--- nonsense, I want to reset my password because I CANNOT ...

Resolved! My account is disabled and I don't know why

Can someone help me. My service is not working and my account is disabled. I was autopay. So what's going on?

Resolved! Credit Card Payment

Hello @J_PM , Made a payment to my account a couple of days ago and there is enough to pay the amount due. Now my status show as suspended and the payment hasn't come out of the account. Tried making the payment again. Is there another way to quickl...

Data usage issue(s)

My data has not been working outside wifi connection, does the signal need to be reset from the tower?

Resolved! Problem porting number - incorrect ESN/MEID

Hi, I am trying to port my number from Virgin Mobile. When doing so I received a text message "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID." I am pretty sure I entered my IME...

My account has been locked out.

Hi, I can't reset the password of my account after filling out my email address. I was been noticed that my account has been locked out. Could you please help me solve this? Thank you so much! Best,Hongxiu

Resolved! my plan suspended

Been on the same $10 plan for years on autopay. Accumulated many gigs/minutes of gifts/bonuses and yearly discounts off the price. PM took out my usual payment on april 28 and then promptly suspended my account a few days later. Apparently in their n...

Bill increase?

My bill has always been $10 a month, logged on today and now it $13. Did prices just change without any warning?

Payment

I was double charged even when my auto pay wasn’t set up and I did it manual still. I submitted a ticket as well but have not got any mail or any notification for the submission. please help.thanks

service

My account is for 25>00 per month. Didnt make my payment before the 27th. Made payment april 30. nothing account wasnt activated. May 2nd, made another 25 dollar payment. Still NOTHING. So I have paid 50 dollars plus tax for a 25 dollar account ...

Payment

My payment was due yesterday, I bought the voucher and paid and it still says my service is suspended

Thank You Softech, Darlicious & Deputy Major for Time/Responses. Cancel Service.

Data

My Data is often turned off before I use the full amount. Public mobile tells me I have used all my data which I have not. How do I solve this problem, other than changing providers

Cell phone warrenty repairs

I recently bought a public mobile reconditioned i Phone 8 plus. the internal speaker doesn't work at all.It has supposed to have a 1 year warranty. How do I get it fixed

Signed Up & Questions about porting Phone #

Ported home telephone number from Bell - a landline not a cell #How does this work (number is still active with Bell) - will it just automatically port over and the landline will disconnect and my cell will be working? What is the general time frame...

Resolved! How to change name on profile

I signed up today to get a SIM card and they spelt my name wrong. How do I get it changed.

Forfait a25$

My account

I can’t remember my email and can’t reset it

Email was hacked and I can't sign in to my account.

My email was hacked. My password was changed and I can no longer enter my email account or change my password. As a result I can no longer open my account with Public Mobile. I can't even speak with the auto help assist. What can I do?

Need to change my bank details

Hi,Need to change my bank details but cannot remember neither password and my security question.My plan has been deactivated cause the payment didn't went through.Need to speak to someone to change my bank details as i cannot get into my account !

Resolved! Phone switched off in Europe

If I switch my phone off before leaving Canada and take it to Europe will I still receive voice mail messages or will Public Mobile still know that it is in Europe and it will have no service therefore no ability to leave a voice mail. I ideally don’...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Problem with payment

Resolved! $5 Friend Referral from Christmas

Resolved! SIM card not yet delivered

Resolved! i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.

Resolved! any SIM data available in France

overcharged

Resolved! I cant get to my account. I know my account is working

Resolved! Service

Purchased USA addon not working

Resolved! Unable to log in

Resolved! My account is disabled and I don't know why

Resolved! Credit Card Payment

Data usage issue(s)

Resolved! Problem porting number - incorrect ESN/MEID

My account has been locked out.

Resolved! my plan suspended

Bill increase?

Payment

service

Payment

Thank You Softech, Darlicious & Deputy Major for Time/Responses. Cancel Service.

Data

Cell phone warrenty repairs

Signed Up & Questions about porting Phone #

Resolved! How to change name on profile

Forfait a25$

My account

Email was hacked and I can't sign in to my account.

Need to change my bank details

Resolved! Phone switched off in Europe

Data 5 or 4g

RCS issue. Android and iOS chats not coming throug...

Transfer of Rewards Points to Another Account

PAID BILL BY CC OF FULL BAL - 0.85 WAS LEFT AND WO...

eSIM not able to transfer to new iPhone