How to make a return on a certified phone

[AustinSeth]

Good afternoon

sorry for bothering, I just recently purchased an iPhone XR on August 25/2022. I received it today and there a lot of scratches on the screen. I am wondering how I can return the phone?

Thank you all your help

[dabr]

@AustinSeth   Here's a link for warranty issues within 30 days of purchase:  https://urlshortner.tiia.ai/IMCuWo

edit:  sorry the above link is for warranty troubleshooting issues, here's the link for returns:  https://urlshortner.tiia.ai/5sMmwH

[Outdoorsman · Accepted solution]

@AustinSeth hi to inquire about returning a phone 

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user