Refund on add on

[claassent]

To Whom This May Concern,

I purchased an incorrect “add on”.  What is the process for a refund please?

Thankyou,

Tracy

[claassent]

Thankyou🙏

[dabr · Accepted solution]

@claassent   You'll need to ask customer support for a refund via chatbot by submitting a ticket here:  https://www.publicmobile.ca/en/on/get-help

edit:  A refund is unlikely, but they maybe willing to give you an account credit or swap you to the correct add-on.

[Outdoorsman]

@claassent 

hi to ask for a refund you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user