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Resolved! [Resolved] Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Robbed of my minutes

I only used 40 minutes of my 100 for the month and was cut off stating that I have no minutes remaining, It is impossible to connect to a customer service rep. Don"t know what to do tp get this resolved.

Regarding payment

I am using currently a 25$ package. I have registered for autopay which is 2$ per month. Why do they charge 26.45$ per month? Is it not supposed to be 23$ plus taxes? Can anyone explain it to me?

Transferring phone number process

Hi,I am trying to understand the process of transferring phone number. Do I need to buy a SIM Card first? I tried and couldn't create an account without being Public Mobile member. When I buy SIM card, does it comes with a number which allows to cre...

Purchasing or Adding a Public Mobile Voucher

Public Mobile Vouchers Here's info on how you can pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal conf...

Having issues with incoming calls

Hi friends, I'm just wondering if anyone is having any problems with incoming calls going directly to Voice-mail? Anyone has any idea of how to fix it? It is not happening with every call only with one's coming from outside the province and I just s...

Unregistered Sim

I was on Telus before and answered YES to transfer the number away from Telus, and did that successfully (got confirmation from Telus). But my public mobile SIM still shows "unregistered sim". Please help!

Re: Change account email

I signed up yesterday, I can access the community but can't log in...Forgot email and password...My user name is karen151, Thank You

Resolved! Reactivate my account

Hello, My account has expired. The problem is that I no longer have a credit card. I have no idea where to purchase a voucher, and due to my busy schedule I do not know when I will be able to purchase one. One of your service staff members, Francis, ...

Want to change credit card on auto payment method

Hello, Trying to register new credit card details (credit card registered now is getting expired) it is not allowing me to do. Please advise how to register new credit card details. Thank You,

Resolved! Paid $50 with a payment voucher and it expires today June 1st 2022. It should be 30 days.

I need to be able to use my phone my account says I got 60 dollars on it but my phone calls, texting and internet is not working. After I put the minutes on it says it expires today. I need this fixed right away please & thank you.

No Service issue

I tried answering a phone call and the call got dropped. From that moment, I am unable to get any service. I tried restarting my phone and resetting the network setting. But no luck. I really need urgent help. Thanks!

Resolved! Change account email

How do I change my email for my phone number? Not for community but the email I signed up with when I got my plan.

Phone Call Issue - Calls not going through

I am having more frequent issues with phone network. Friends keep telling me their calls are not coming through. Both me and them are within GTA. I have a Samung s21 5g, and checked there are no compatible issues.

changed phone

was using a soney phone , now have a iphone SE sim card not working , and now

Mobile data not working

My phone calls and texts ,can't send pictures or use mobile data but have lots of data left . I dont understand how to fix this problem

Unable to send texts but able to receive texts and make phone calls

So for the past few days I was all of a sudden unable to send both SMS and MMS messages. I tried everything including checking my network settings and the APN. I am still unable to make any progress and still I can't send any SMS or MMS messages. Wha...

no calls in coming or out going shows sim locked

hi shows sim locked an no calls can be made or recieved

Resolved! Lost everything

HELP.. I am writing on behalf of a friend. She lost her phone, does not remember her Gmail password or her Public self serve password. She really cannot loose her number. HOW? Do we go about getting the INFO we need to either port her number to Koodo...

SIM card failure

Resolved! Just switched from Fido to Public5 hours ago... no service

This is the message I'm getting after inserting the Public Sim card into my iPhone..."The sim card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activ...

Resolved! roaming

I live on Campobello Island. For the past week I can't make phone calls. System says I don't have us roaming. I don't need us roaming, I'm in Canada.

Resolved! Shutdown of US 3G. Any changes coming from Public mobile to address?

I’ve been happy with my plan and service but the pending end of 3G in the US means that Public mobile is no longer viable for me. To keep me hanging on does Public mobile have any upcoming changes that will make US services/calls workable?

Resolved! Transferring plans

I would like to transfer my provider. I am currently with TelusAnd my daughter with Koodo. I would like to transfer both over to public mobile. How would I go about doing this?

Resolved! Out of Data

Hello,I got notice that I am out of data (5gb on my monthly plan). I have never gone over data before and I am struggling to see where it all went. I 9 pages of data and usage info that I brought up from May 12th to present but most are phone calls a...

really in the middle of discussion?

Resolved! Old account

I thought when I activated an account here and changed my phone number, my old account, with another provider was automatically deactivated. I’m still getting billed for my old number too. So now I’m paying two bills for one phone. Not saving this wa...

Resolved! fake text from public mobile

Hi there, I received a text from public mobile saying that my credit card has expired and that I am in danger of losing service. My credit card has NOT expired and will not expire for more than a year. The message is below. There is a link to you...

My cards won't charge

All of a sudden it's saying my card has been declined which isn't true. I've talked to my bank, there are funds available and there are no issues on my banks end. I've been using this card for months. I even tried another card, which again, has no is...

Resolved! Reset password

I need to reset my self serve password but I am locked out due to failed attempts.

Resolved! US roaming

My husband and I are travelling to the US. He is leaving earlier than me. Can we call each other between US and Canada using our free international calling minutes. Do either of us need to purchase a roaming package.

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