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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27994 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39996 Views
  • 185 replies
  • 29 Bravos

Resolved! 1gig add-on us roaming.

My plan replenished today ( it’s the $60.00 us plan).  I purchased 1 gig roaming add-on a few days ago as I needed it, so what happens now. I still have a few days left on that add-on but does it automatically revert back to my regular plan and I loo...

mellondon by • Model Citizen / Citoyen Modèle
  • 1351 Views
  • 13 replies
  • 2 Bravos

Cant top up

I have 3 different phone numbers...2 I did a month ago the other 1 yesterday...my first 2 phone numbers need top up but I cant find them to do so...Helllllllllllllllp...getting frustrated...

Plan say expired but I have auto pay

So today I went to check my account online. Today also happend to be the same day my bill is due and charged to my Credit card.. I see the charge on my card.. As it does every month since I signed up. On my account it says plan expired. Yes also on t...

utopiadawn by • Good Citizen / Bon Citoyen
  • 1201 Views
  • 6 replies
  • 0 Bravos

Account Statement

I lose my service every month just before my autoPay debits my account. I don't understand what my account debits mean. It loos like my balance goes to zero on the same day PM debits my credit card. What do the two debits - one for $10 and one for $5...

Duffer99 by • Great Neighbour / Super Voisin
  • 701 Views
  • 3 replies
  • 0 Bravos

Resolved! Cant make any outgoing calls i get a long-distance addon recording.

I searched and didn't find a solution for my problem. I can't make any calls even to my voice-mail I keep getting the recording that  I need a long-distance addon.I've tried a 1 infront of numbers removed my sim card checked my minuites I have 100 ca...

Sandvik by • Great Neighbour / Super Voisin
  • 1054 Views
  • 6 replies
  • 0 Bravos

Having trouble

I have 3 different phone numbers with Public Mobile...the only account I can find is the one I started yesterday....I have 2 that started a month ago and now I cant find them to top them up..these 2 are without service because I cant top up...any hel...

Resolved! Having a problem porting

Activated a line for my mom. ..  ported a Telus landline number  can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please 

zepp12 by • Great Neighbour / Super Voisin
  • 829 Views
  • 3 replies
  • 0 Bravos

Resolved! porting number from Bell to PM

Hello! I am thinking of changing my phone provider. I am currently on a phone contract with Bell media until December 20. Can I switch to public mobile before December 18 so that I can take advantage of the black friday deals? What is the process lik...

Joanna_95 by • Good Citizen / Bon Citoyen
  • 1378 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone number change

I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours...

asylee93 by • Great Neighbour / Super Voisin
  • 1033 Views
  • 6 replies
  • 0 Bravos

Resolved! Cellular data network.

Why is my phone APN showing isp.mb.com ? Do I have to change it?

eileen25 by • Great Neighbour / Super Voisin
  • 1096 Views
  • 3 replies
  • 0 Bravos

Resolved! Regarding a Recent SIM Card Purchase

To Whom it May Concern: I have recently purchased a SIM card at full price only to see a half off discount not too long after my purchase. I was wondering if it possible for me to receive the difference in the price I paid and the sale price as there...

Seiwoong by • Great Neighbour / Super Voisin
  • 1267 Views
  • 6 replies
  • 0 Bravos

How to transfer my old PM phone# to my new sim card

I got a new phone, and put my old sim in it. Then it started to say the sim was puked, so I had a new sim here. I just activated it but could not keep my old number. I would like to keep my old number. I just paid for a month on the old number so I a...

kev5872538990 by • Great Neighbour / Super Voisin
  • 981 Views
  • 5 replies
  • 0 Bravos

Resolved! Cancel phone order

Hi, An hour ago I ordered a Certified Pre-Owned Phone along with a SIM card. However, I just found out my relatives already bought me a phone. I still need the SIM card but wish to cancel the phone order and get refunded. It has only been an hour so ...

dgm57 by • Great Neighbour / Super Voisin
  • 1640 Views
  • 7 replies
  • 0 Bravos

Refund

Public can’t Connect my phone but keeps taking money from my bank account need a refund 

Tamara77 by • Great Neighbour / Super Voisin
  • 423 Views
  • 1 replies
  • 0 Bravos

Lost/stolen (my rewards!) bug back? Edit: Yes it is!!

.Please see latest post in this thread for the update.... I have previously explored this issue with the bf's account and his autopay reward not applying at renewal. It was fixed generally in march 2020. Applied in automatically in April and then sto...

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