Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Accès à mon compte

Text image not downloading

I have been having problems lately downloading text that are images. I have my mobile data on as I found previously that WiFi wouldn't download them. My phone is a Moto E4 if that helps. Any solutions? I have cleared cache already.

activating sim card

Resolved! I want to convert to Public

Few questions: How do we switch to Public while maintaining our current numbers? Is there a brick and mortar store we can visit or is everything purchased on line?

Resolved! Register account

I am trying to register my account. Please send me instructions on how to do this.

Resolved! How can I do online sim swap for public mobile

Hi,I lost my sim card two days ago, so I do need to swap the sim into a new sim chip. How can I able to do that. I am looking for your help guys. Thanks. Regards, John

Resolved! I need my account number

I need my account number how can I get it I dont remember what email I choose

Resolved! getting cell phone up and running

i have a SIM card from Public #89122 xxxxxxxxxxx and have tried to register for a plan ($15) using my Visa card, but it failed; don't know why; what can i do now?

Resolved! Service agent!!!

How in hell can you get a service agent? I've logged in and it will not verify my credentials to allow me to enter a "ticket"" saying there's a username error, but it accepted that same username when I looged in! My wife lost her phone and I'm trying...

Resolved! Could not login

I reset my password and tried to use the newly reset password to log in. But your website says incorrect email address or password every time. I tried to use Google Chrome, Micro soft Edge and cleared cache. None of the tactics work. Please advise me...

Resolved! Top up to the wrong number using 611

I bought a Public Mobile sim card and had the phone number changed a month ago.When I top up my phone using the 611, it actually topped up the phone number that is not in use.Could I have some help to get the 10$ on the wong number on my actual numbe...

How do I get my new Sim card to work?

Resolved! Password reset

Updated bank info need to update on my acct andi reset my password and still won't let me log in but can log on one with username just not email acct

Resolved! Reward Upon Upgrade Not Showing

I just went ahead and upgraded my plan effective now instead of renewal date (Aug 7th) and I noticed my rewards which usually decrease my monthly by $4 were not applied. Should I report this as an issue or will it apply later ?

use phone

When i go to make a phone call my phone is saying not registered on network. My account is account!

data

why is my data not working.

Any New Promotional Codes

Any promo codes to use when upgrading to à $25 plan ?Thank you !

Resolved! Change credit card

Hi when you “update” credit card info in self serve account with a different credit card,does it delete old credit card that was on file permanently?

Resolved! Will my rewards disappear ?

Hi,I would like to change my current $15 plan to a $25 one and I wonder if my accumulated rewards ($4) will disappear if I do ? Thanks

Voicemail- No Visual Notifications

Does anyone know what I need to do to get some kind of visual notification/ flag when I have a Voice Mail Message? Currently, in order to know if I have a voice message, I need to actually check my voicemail if there are any new messages. This is qui...

Phone not working

My phone keeps saying I’m out of minutes but I have unlimited calls please fix no phone is really annoying

Resolved! change account email address

how do I change my account email address

Resolved! Lost out on bonus?

We were unaware that the credit card associated with our daughter's account had expired, and didn't notice until a few days ago that her mobile service had been suspended since about July 17th (clearly, she doesn't use it much). QUESTION 1: Would it...

Charged for upgraded plan, but still on old plan

About 2 weeks ago, I decided I want to upgrade my plan for the upcoming month, that would start on August 3rd. Well on the 2nd I got charged the correct amount for the new plan, but my dashboard is showing that I'm still on the $15 plan despite bein...

Resolved! suspension

They have suspended my acct....have been on direct debit for 5 years...payment due today...lots of $$$$ in account. Why cut off...how the hell do you talk to a human with this company???????

text messages

Just recently both our andriod phones started receving some messages that don't download. We get a message saying tap to download. When we tap to download it starting cycling but nothing happens. It's happening on both phones so I presume Public mobi...

Resolved! Transfering my plan

Hello,I have recently lost my phone and I already bought a new one. I have a spare SIM card from when I ordored my last one. I just want to cancel the first one (the one that I lost) and activate the new one on my new phone in order to stay on my pla...

Resolved! Promotional codes

My sister is joining Public mobile. What is the best promotional code out there right now?

Resolved! Resetting my PIN

My husband passed away recenty and I don't know the password that went with the email address associated with my account. My voice and text messages are asking me for a PIN and I don't know how to get one. I can't access my online information as it...

Resolved! BONUS INT'L MINUTES

Over the last years, I have received a lot of bonus INT'L minutes. However, I don't use them. Can I somehow transfer them to my dad who uses them?

Community

Forum Posts