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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25498 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36972 Views
  • 185 replies
  • 27 Bravos

My prepaid vouch pin won't work

Hey I bought a voucher for 25 $ prepaid and has the 12 number pin I type in the pin and then it says I am disconnected and have no way to add the 25 card onto my phone now 

Grayone99 by Great Neighbour / Super Voisin
  • 773 Views
  • 4 replies
  • 0 Bravos

Add ons

Paid for 3 add ons on September 4.  Did not receive although credit card billed.

Robbicurr by Great Neighbour / Super Voisin
  • 888 Views
  • 7 replies
  • 1 Bravos

Resolved! long distance

I made a long distance phone call inside my province and was alerted I may have long distance charges? Canada wide calling on my plan should cover this? Also can I text Canada wide as well. Thanks

bearskim by Great Neighbour / Super Voisin
  • 922 Views
  • 6 replies
  • 0 Bravos

Not receiving incoming calls consistently

Precursor, I’ve been a PM user for 2 years now. ive rebooted the phone, and this issue isn’t consistent but at least once a week I do not receive an incoming call (never the same person) and it will go to voicemail but I won’t even get the voicemail ...

LoreckAvery by Model Citizen / Citoyen Modèle
  • 1047 Views
  • 10 replies
  • 1 Bravos

Resolved! iPhone 12 Compatibility

Hi there!Is the Apple iPhone 12 compatible with the Public Mobile platform?

lolaww724 by Good Citizen / Bon Citoyen
  • 4293 Views
  • 15 replies
  • 0 Bravos

Resolved! 10$ referral

hello, I used my referral code for a friend to activate his Public Mobile phone plan.However, I did not receive my 10$ credit? Or it's not shown on my account!? thank you,

Adnaned by Good Citizen / Bon Citoyen
  • 2192 Views
  • 15 replies
  • 0 Bravos

Walmart -Free sim - 2nd 30 days free

In Walmart flyer October 15th to 21st. 2nd 30 days free.  Be sure to use a referral code for a $10 signup bonus applied to your account within 72 hours of activation.  

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Jb456 by Mayor / Maire
  • 2599 Views
  • 27 replies
  • 10 Bravos

Resolved! Unsuccessful SIM Activation

hello, my sister just purchased a public mobile SIM and went through the activation process for it. However, after inserting it into her iPhone 8, the message shows: "this SIM card that you currently have installed in this iPhone is from a carrier th...

AfiaFairooz by Good Citizen / Bon Citoyen
  • 2447 Views
  • 22 replies
  • 1 Bravos

Resolved! Received a no service message

I am on autopay. I tried to make a call and it said I have no service as I had not made a payment. I called the credit card company and they said all is well. I have used the same card with public mobile for a couple years. I reinput the # on the web...

Chris111 by Good Citizen / Bon Citoyen
  • 1558 Views
  • 11 replies
  • 0 Bravos

Missing Text Message

My phone could not receive one-time verification code from CIBC (whether desktop login or App lgin). I have never had this problem with Fido. Just ported my number from FIDO to PM.I restarted my phone twice. Still no luck.Anybody knows why?

jamesace2008 by Good Citizen / Bon Citoyen
  • 471 Views
  • 3 replies
  • 0 Bravos

Recharging the account did not give a full month

I changed the plan on my account and re-charged it to top up for the following month. The system is telling me that the account has been charged there is $25 on the account, however I still cannot make any calls. Also, the system is telling me that I...

jgrewal by Good Citizen / Bon Citoyen
  • 2006 Views
  • 21 replies
  • 1 Bravos

Resolved! Iphone SE 2020 (2nd generation)

Is anyone using Public Mobile on an iphone SE 2020 (2nd generation)? I searched the Community a bit and am seeing some conflicting responses.

elb-bo by Good Citizen / Bon Citoyen
  • 2480 Views
  • 19 replies
  • 0 Bravos

Resolved! Re: port request

what is Alternate number? Why Public mobile is showing Alternate number attached to my SIM Card. I wanted to transfer the number from Koodo to Public mobile.

Rick77 by Great Neighbour / Super Voisin
  • 476 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting two phone numbers from a single account

Hello, I would like to join PM soon, and have already ordered and received my SIM cards, but I wanted to be sure of this before proceeding any further : I have two phone numbers (one for my wife and one for myself) under the same Rogers business acco...

guilstlaurent by Great Neighbour / Super Voisin
  • 1739 Views
  • 7 replies
  • 0 Bravos

Resolved! Account not activated

I tried to set up an account for my husband, got all the way to the Payment screen.  The payment was processed, went to go to the summary screen and I got kicked out and a 404Error message appeared.  I thought maybe it didn't register, so I tried to ...

AmberJean by Great Neighbour / Super Voisin
  • 1100 Views
  • 5 replies
  • 1 Bravos

Resolved! pay for plan

My credit card has be stopped because soemone tried to use it ( in Spain) and (on your site) I tried to replace my visa with a mastercard credit card. That card was not accepted. How do I make a payment for my next month?

ldvorak by Good Citizen / Bon Citoyen
  • 816 Views
  • 3 replies
  • 0 Bravos

Mobile Data Connection keeps dropping

In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings....

PDub by Good Citizen / Bon Citoyen
  • 1216 Views
  • 5 replies
  • 0 Bravos

Changing phones

I'm replacing my broken phone with the exact same model that a friend gave me.(Samsung A5)  I had the new one unlocked by his provider, but when I insert the sim card into the new phone the message I get is something like "SIM card blocked, enter PUK...

barryj by Good Citizen / Bon Citoyen
  • 1584 Views
  • 11 replies
  • 0 Bravos

Resolved! payment

how to add funds to your account?

thelice7 by Great Neighbour / Super Voisin
  • 1116 Views
  • 6 replies
  • 0 Bravos

Adding a plan

Last night I added a data plan to my daughters phone.  My credit card was charged but it's not showing in my plan details and it's not activated on my daughters phone.  Any ideas whats going on?

jaevio by Great Neighbour / Super Voisin
  • 522 Views
  • 3 replies
  • 0 Bravos
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