Community

Data already used after reactivating account.

My account was suspended because I didn't have enough funds in the account that my debit visa is attached to.  I transferred funds just now and reactivated the account online.  Right away it was saying that I've already used over 100mb.  I used my da...

My account not able to load after sign in

I'm not able to go to my account I've cleared cashe/ cookies tried 2 browsers still get the same error message attached.  My plan ran out and won't auto renew as I have to change my card info to my new one .  I've not been able to use my phone for ov...

Sim Card

I ordered a Sim Card online on August 6, 2022. I have yet to receive my confirmed order and it has been more than 10 business days. Is there anything I can do, such as pick it up locally?

Print my account summary

The Mrs. is trying to print my account summary and can't.  I'm pretty much technologically challenged; the Mrs. isn't as bad, but still needs help.

Cannot login and cannot reset password!

Hello, I am locked out of my account. I cannot login and it's giving an "error please try later" when I try and reset the password. Can a mod please help? Thank you@CS_Agent 

Self serve account

How do I create an account for online? When I tried said I need customer service to help me with that but getting ahold of someone from customer support has proven to be quiet frustrating and impossible! So now what do I do? 

Port in to Public Mobile

Hi, I want to port out from my current carrier and join public mobile keeping my existing phone number. How can I do this?

Number did not port over completely

I purchased a PM sim around 3 weeks ago. My number has not successfully ported over as I cannot receive calls but when I call out my number shows up. I can however, call from by Bell sim and they are still charging me.Please help so I can get this su...

Just got new SIM and does not work

Hello everyone, i just got a new SIM card and activated it, I paid and the sim card was activated but after I put it inside my phone, the phone didn't read the sim card. "no sim" I thought it was just my phone but I tried with another phone and i am ...

Login to My Account

I cannot login into my account even though I have resent my password several times.

When I sign in I get a weird telus webpage instead of PublicMobile home page.

When I sign in I get a weird telus page. I am 99% sure I used correct userid and password. It's just a new computer.When I try to reset password I get the following error. There was an error resetting your password. Please try again later.

big troubles with Public Mobile and US Mobile while travelling in the U.S.

Things seem to really be a mess with my service(s)Recently bought a Xiaom Redmi Note 11 pro+. It is a dual sim phone.I used it in Ontario for a few days without issue, received calls and texts, did not try pics in text.Bought a 10 day roaming plan fo...

Travel outside of Canada

Can I use data  in USA ? Thank you 

how to save data

I only have 5gb data per month. Just use for the new and send email, no music and video. still need 300mb everyday.  Want to know how to save it. thanks,

Activation code? How do I get it

Reactivate my account

My account has suspended and I’m trying to make a payment before the 90 days that will end on sep 10th but every time I log in to my account it’s not allowing me to make a payment and an error shows how can I reactivate my account?

Unauthorized credit card charges

My credit card was charged for an auto renewal fee. I turned auto payments off when I created the account. I live outside of the country and when signing up I knew I would only need services for one month.  However I just checked my credit card today...

how to change email address

Does anyone know how to change the email address on your account?

Transfer contacts

How do I transfer contacts from iphone 5 to moto e5 please?

Roaming issues.

Hi, can someone help me to understand why I activated a roaming last night and they took money in my account and the plan is not working so now I reactivated another roaming to use my phone in US . Can someone help me to get my money back please. Tha...

sim card

i can’t attach a new sim card on to my account it keeps glitching or something

SIM card

HiI recently had to get a new phone as my old one was water damaged.  I bought a used phone and it was supposedly unlocked but I was unable to transfer my SIM card.  When I checked on the phone, it says the carrier is Public Mobile but that the SIM i...