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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 90 replies
  • 9 Bravos

Friends Account Deactivates

Hi  @CS_Agent  I got a weired text this morning:  Public Mobile here. Just to let you know, your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I checked with my  friend and she told me her acc...

JosePuma by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Can you have 2 phone numbers on 1 account?

Hello, I want to add a second line to my account but was not sure if i was able to do so. I have sent a message to a mod earlier today, but have not received any reports from them. So I am asking the community. Thank you in advanceCheers

Scottrenouf by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Are there any sales soon we should know about?

Hi PM, I am unsure if this is a valid question to ask, but I am referring two more individuals and I was wondering if there were any new deals or promotions happening in the next couple days that I should know about to let them know. Thank you!

dtran3 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Logging onto Community

I regiastered in the Community, and received the confirmation of my email, but now when I try to login it won't let me recover a password.Should I just register a new username and password? 

PeterL by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Traveling outside of province

I live in Ontario and have province-wide talk. We are traveling next week to BC. I don't forsee needing to make voice calls while away, as we will be with family and can use their phones as needed, or I can text. However, am I still able to receive i...

jt123 by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Data not working

I paid for 3 months up front. The data stopped working and did not restart upon entering into the third month. Literally the worst (non-existent?) customer service I've ever come across from a cell company - which is saying a LOT. So now it's been 4 ...

Mckay16 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Trying out service first before porting in from Rogers

Hi there,I ended up signing 2 new accounts with PM yesterday at Walmart (Free Sim Cards and 2nd month free).  Popped in the 2 new sim cards and it worked without any issues (although I had to manual input the APN settings to enable data).  I would li...

Qtips2016 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Data used even without any apps used?

Hey guys,I'm new with PM and got the $30 plan with 500Mb of data. I'm down from a 4Gb data plan and I'm now a bean counter! I deactivated all apps on my phone to use data (unless on the wifi), but looks like it still use data according to self-serve....

belisch by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Refer a friend $25 reward not applied

Hello! I signed up yesterday and had a referrer but instead of $25 (as per the current promo), I got $10 as credit.Can a moderator please help me resolve this?  Thank you so much! Eric

Akersar by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Getting a plan for your oversea visitor

Summer time is a great time for friends and family visiting from oversea. With the current $25 referral promo, activate a $10 50 minutes + 50 outgoing texts plan with $25 referral credit.  After used up the 50 minutes or texts, use the following link...

popping by Oracle
  • 1 replies
  • 0 Bravos

New to PM; a few questions...

Hi Everyone, Signed up to PM yesterday evenin to take advantage of the $40/4.5 GB plan and the weekend offer.Off to a bad start unfortunately of being locked out of my self-serve account. I just read that the password reset link doesn't work so hopin...

diya by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Non-smartphone w/Querty Keyboard that Works With PM

I am dedicated to having a simple, non-smartphone, after having used a smartphone for years. It feels better mentally for me to not have a smartphone. The only problem I've encountered is texting--T9 and using the number keys to text is awkward, and ...

monwe by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

London Drugs Reward

I bought my SIM card at LD last week and the working had no idea about the promotion so I registered at home. is there anyway to still receive it? 

xn35 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Number Change.

Is there anyway to change the number without waiting 30 days. I screwed up and selected the wrong number when changing it.

xn35 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Can't believe how much people pay!

I have been telling others about Public Mobile. One friend said that she and her husband pay $150 a month and share 3G of data. Another lady pays $99 for 3G for herself. I said, that's crazy! She has a contract for another 18 months to pay off $700 f...

Rascal by Model Citizen / Citoyen Modèle
  • 27 replies
  • 10 Bravos

Forgot Password

Hi my account is locked and I have forgotten my password.How do i recover it?

starz_hopex by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Confirmation Email/Walmart Activation

Hi PM community. I ported my number yesterday at Walmart and the process went smooth no issues. I did not receive an email confirmation though so I just wanted to confirm whether I am supposed to get one for an in-store activation. Note: the Walmart ...

Zoughi by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Two New SIM activate last night, Still NO SERVICE

Activated two SIM cards at Walmart yesterday @ 6pm. Still no service and can't detect network as of today. Is been over 12 hrs of porting. All the info the rep setup and printed out is correct. Both old Sim Cards with Rogers is already deactivated. T...

Fakejordan by Good Citizen / Bon Citoyen
  • 44 replies
  • 2 Bravos

Resolved! System Glitch deleted my Plan

I activated my account yesterday to take take advantage of the Sale, choosing the following $40 plan.4.5GB of Data at 3GUnlimited Talk (International)Unlimited Texting (International) Voice Mail Call Display This plan displayed in my PM account detai...

Smiling-Dove by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Can’t reactivate my plan

So apparently my payment didn’t go through yesterday. I’m trying to get my account reactivated: I changed to a different credit card, but it won’t even let me try to make a payment. It looks like my plan is gone, but when I try to update the plan I j...

kamphuis by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Data add on not activating

Hi, I purchased a data add on of $10 for 200mb. I purchased it yesterday and my data is still not working. Is there something else I have to do after purchasing the add on? Please help. Also when I go to my add on page I get this error"It looks like ...

wisdom114 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! LTE Compatibility Check

Hello Public Mobile Community, I've been with Public Mobile for about a year now and my Galaxy S6 is woefully dying and I am looking to upgrade. I'd found a few prospective phones but thankfully realized that I should check LTE network compatibility ...

kyledjlee707 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Great Experience At Walmart

Halifax, NS, Canada. Well done. Was cautioned about lack of phone/kiosk support. Give them a better line.

jejenkyns by Good Citizen / Bon Citoyen
  • 11 replies
  • 4 Bravos

Resolved! Switching plans and rewards

I just switched to PM today. If I change my plan, do I miss out on the "PM pays your second month's bill" promotion? 

Jesh by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

[FIXED] Sim# Invalid while creating account

Hello, So my friend was almost finished setting up an account, but she had to go back to fix a mistake on her address. So when I re-click the "continue" button it appears her sim card is now "invalid" (her sim card was invalid the first time). She ha...

Optical24 by Good Citizen / Bon Citoyen
  • 5 replies
  • 3 Bravos

Resolved! Concern of stopping the account for 30-60 days

I am planning to leave the country for a month of two, but I will be back before the 90 days is up. If I stop making payment just for a month or two, when I come back, would I lose the referral bonus or would the person who referred me lose her refer...

Resolved! Invalid SIM Error on iPhone SE

Hi there, how do I get someone to check the status of my Public Mobile account to see if my SIM is still active / valid? In the last day, I randomly received an "Invalid SIM" error on my iPhone SE. The phone has the latest iOS installed. I have reboo...

KB by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos


I signed up today at a Walmart. I've logged into my account and I'm looking for a place to add my referral code. Can I add it after my account has been created?

jejenkyns by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos