Unlocking my account

[shalik64]

I cannot remember the answer to the secret question

Please help to unlock my account

[hTideGnow]

HI @shalik64 ,    If you are unable to reset the password using Forgot Password link because of the security question,  you will need open a ticket with PM Support.  Once you get back to the account, remember to update the security question.

To open ticket with PM, click on the Bubble on the lower right or directly at:  https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[dabr · Accepted solution]

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@shalik64 wrote:

I cannot remember the answer to the secret question

Please help to unlock my account

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@shalik64    You'll need to submit a ticket to customer support via chatbot for a password reset here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope icon top right for their response to you which should be within minutes.