12-10-2021 10:40 PM - edited 01-04-2022 04:59 AM
Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an hour. How do I fix this?
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12-11-2021 06:20 PM
@jwong25 how was it fixed in the end? just want to make sure everything is working now and would like to know what was missed in the beginning
12-11-2021 01:42 PM
so You get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
and the webiste Browser freezing,,
so try this
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
or try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
re processing the Activate your Public Mobile SIM card
You'll be up and running in just 4 easy steps, Here link
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
12-10-2021 11:44 PM
@jwong25 you replied within 90 minutes? usually after a YES reply , the porting would complete within 2 hours. So, your 30 minutes wait was still within reasonable time.
However, i think there don't process porting 24/7.. So, if the port still not completed, you might wait till tomorrow morning closer to noon.
There is a number you can call to confirm your porting status. But the office is closed and it is only answer by the system at the moment. You probably want to call tomorrow instead. I will message you the number, check your Community inbox, envelope icon on top right.
12-10-2021 11:25 PM
If you already replied with YES, power off the phone then swap the SIM and wait a few minutes then power the phone back on.
12-10-2021 10:43 PM - edited 12-10-2021 10:48 PM
@jwong25 wrote:Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an hour. How do I fix this?
It does not sound like you entered any payment info. yet or passed the payment section....so, I would suggest you shut it down, and try again.
When you do try again, open a TAB in incognito mode, this can help with finicky activation issues.
Also, you can make sure your number is portable to Public Mobile, here:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
EDIT: HOLD on, you said you already responded YES to accept the transfer of the phone number to Public Mobile...sorry, than you already activated.
So, what ARE you trying to do...?
Change your plan already? Why so soon?
Where you porting over a number from an account that was ACTIVE?