@Dinsdalej
If you wish to transfer an existing numbering from Koodo Prepaid, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents in order to transfer your existing number to Public Mobile.
How to transfer your Phone Number (publicmobile.ca)
but try this Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.
if you stuck with Transferring your old Phone Number, or is not complete processing
Here’s how to contact Customer Support Agent by CS_Agent,
- you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.
- please include in your message,
- phone number,
- which carrier,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
- During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
- Check your private message inbox (click on the envelope top right of your screen)
Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.
