Incorrect email or password when trying to purchase phone

[Hernan]

I am trying to purchase a phone via Public Mobile.  I go to the checkout and login.  I get an error message when I enter my email address and password - “Incorrect email or password”

I can login to My Account successfully.  And I can login to Community successfully.  I also reset my password.  I still get the error message when I try to purchase a phone.

[darlicious · Accepted solution]

@Hernan 

Just check out as a guest. But make sure you use the email of your self-serve account so that you get the $30 credit.

[Yummy]

There are three different portals at PM>

One is your account - need unique email and password

Second is Community. You can use same email/pass but you do not have to. Using same email will link Community with your account and you can earn rewards if you participate in Community

Third is purchase a phone portal. You would have to open 'purchase' account. Neither above email/pass will not work there unless you register yourself.

[dust2dust]

The "login" in the shopping area is not related to the account or community. It's yet another login.