I have not been able to log into my account for quite some time - since May. Usually I just give up. However, this time I need to change my payment method and so I am needing to login. I tried to login once and it said that I had exceeded the number of tries (really? One try?) and I was now locked out and I would have to try again in an hour. After the second try, I attempted to use the forgot password method. I was sent the reset code, I entered it, was asked to choose a new password. Everything was good. I went to login. I got the user locked out message again. This is a cycle. I have been locked out several times over the years. What I want to do is change my credit card information and pay my current bill. I tried to purchase a voucher at Muskbird.com. I got all the way to check out and then received the following message: Sorry, currently our Canada route is experiencing downtime and as a result, your order will take more time than usual to process so please try again later. Several hours later and this is still the case.
I set up a I set up a new community account using my work details so I could come on here and ask for help. I’ve been been with public mobile for years and while I find the service to be quite good this login issue has been going on for far too long. Do any of you have any suggestions? I’ve spent so much time on this this morning and over the years that I think it might be time to switch providers. This is the last ditch. Does anyone have any helpful advice? Thank you for your time.
please help! Thank you very much
