Ordered a phone and no SIM card was with it.

[joendonna]

Hi

I ordered a phone last week, and it arrived yesterday with no SIM card.

How do I get a SIM card sent to me?  Or can I pick one up somewhere?

Thanks

Donna

[Timer]

@joendonna 

contact them to credit to your account how much the cost the new SIM. or if want the will re-sending to you. but if you have SIM card Active just turn off your device and insert your SIM in new device.

[softech]

@joendonna   it should come with a free one.  Message them and ask for one back

but you likely don't want to wait if you want to activate a new line.  Other than from Telus/Koodo store, consider ordering from Amazon. $7.99

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

[RossN · Accepted solution]

@joendonna 

you need to contact customer service agent to inquire about missing sim, you can pick one up at a telus or koodo store

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply