Issues porting in from 7-11 Speak out

[KamHar]

Hello,

I just submitted a port in request for my current number, which is with 7-11 Speak out, and I recieved a message from Public mobile saying that I entered an incorrect account number.

I used my ten digit phone number for the account number.

Could one of the admins please help?

Thanks!

[KamHar]

Hi all, thanks so much for your help!

It turns out I needed to provide my IMEI instead of my phone number as the account number.

Thanks!

[cellphoneuser1]

@KamHar There's no account number for 7-11 so you can't use that.

[esjliv]

@KamHar - we are all customers and members like you here on the forum. @RossN provided methods to contact Public Mobile representatives (as you asked for admins), so see their post.

[will13am]

Here is the FAQ on number porting from 7/11.  They make reference to IMEI plus a 4 digit PIN which I am not sure how it can be implemented.  There is a number to call to confirm the process.

https://www.speakout7eleven.ca/faq

[softech · Accepted solution]

@KamHar   I think with 7-11 Speakout, you need to enter the IMEI number

There is a number you can call to talk to live support  I will message you the number.  Please check your Community inbox, envelope icon on the top right

[RossN]

@KamHar 

Hi porting a number from speakout can be a little tricky ,you need to contact customer service agent 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

           check your community envelope for a reply

[Yummy]

Find out from 7-11 if your account is actual phone numbe ror they have something else as 'account number'.

PM distinguish phone number from 'account number'.

[Timer]

@KamHar 

 for >>  Activate Your SIM Card Online use browser from computer,and clear cache and cookies and use one page inPrivate mode,or safari on private mode,

How to Activate (publicmobile.ca)

for new Activate on any plan $25/mo or higher and get an additional 2GB of data for free* every month for 12 months with promo code 12MONTHS2GB. enter your email > Flash Sale (publicmobile.ca)

plus use refer-a-friend code from family members or friends.

[Timer]

@KamHar 

Dial *#06# from your device. and use the  IMEI number.