Community

Resolved! USA roaming add ons

I am travelling to USA for two weeks, can I add a roaming option ?Is 10 days the maximum allotted for an add on?can I choose a specific day for it to start?

Resolved! Making a payment

I have enough available funds in my account but it still says my account is suspended. I tried to use the ‘make a payment’ button but every time I do it then says I have enough funds.. what should I do?

Resolved! phone plan expired after updating credit card info

Hi there, My family member's phone plan expired after updating his credit card info. Now he even couldn't summit a ticket. Anyone can point us a direction?Thanks

Resolved! Refund Request

Hello, I recently ported my number to Rogers from Public Mobile on January 23rd. I am currently on a 3 month plan, but i got charged on February 10th for the next three months after I ported my number. I got charged $71.19 and would like a refund and...

Resolved! My Account

There’s activity on my account that was not done by me. Who can clean this up. 

Resolved! Voice mail speed dial

We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps th...

Resolved! Phone number

My account got canceled like to reactivate it

Resolved! Closed Account

I recently switched providers, I didn't realize that public mobile would just delete all my account information. I need to get some important information from my recently closed account. I can't submit a ticket without a public mobile account.  I nee...

Resolved! Expiry on Credit Card

How do I check what expiry Public has for my credit card on Auto Pay?

Resolved! Change or update email address on my self serve account profile

How do I change my email address on my self-serve public mobile account?

Resolved! Just signed up and my bonus is not included

I just signed up for $15 plan with 250mb bonus.  When i chose a plan it did not show bonus, so I asked in chat and they said it would automatically be added. So I went ahead with payment and it does not show on my complete contract any bonus? 

Resolved! Re: Using Internet Package

Could somebody please get back to me on how much data I have available on my plan currently? Am I paying $15 extra for 1 GB of data for my phone when I am not on a Wi-Fi network? I just want to check I’m not sure if I miss read some information. For ...

Resolved! auto pay

Why I do not $ 2   autopay in my account.I already use autopay

Resolved! I added money to my account to change it and it won't update

Resolved! Locked out

I had everything ready , I changed my password, than i tried to log in and I was locked out. Please help.

Resolved! How to make a payment

My automatic payment didn't go through, I have to make a manual payment. How? 

Resolved! Porting my phone number

Hi all, on the 26th of February I got a Public Mobile SIM card and did the transfer online from Shaw mobility to Public. I thought everything was good but apparently my phone number didn't get ported properly. Shaw can't help and I was told to do thi...

Resolved! Reset security question and password

Hi  I need my account password and security question reset so I can change my credit card number.  Thank You, 

Resolved! How can I make an international call?

The webiste says "Correct dialing pattern (exit code + country code + area code + phone number) is used" What is the exit code? For example, if I want to call China, the country code is 86. Should I add any "exit code"?  Thank you.

Resolved! change phone number

I am getting too many scam calls. How can I change my phone number without changing my Public Mobile account?

Resolved! Trying to port a number for a week now. No service.

I'm trying to port a landline Telus number to PM my mom.  Started this process February 23rd. There is still no service.  The card doesn't work in my cell phone either. I've submitted a ticket but no response or acknowledgement yet.  I've now paid fo...

Resolved! Help to ring and text to UK

I am unable to text and ring to numbers back home in the U.K.  My pack covers INTL texts so U.K should be included, right? I also tried an 0800 customer line back home and I had a message saying Telus has blocked the number for security and to ring *...

Resolved! Revert back to old phone number

Hello I am in urgent need of help. I changed my PM phone number yesterday to another PM number. However, I need to urgently revert back to my old phone number as all my google accounts, bank information is tagged to my old phone number  Please help @...

Resolved! Call to US

I have to make one call to Florida.  Do I have to purchase addons for 10 days?