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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Lost my phone

I've lost my phone while out of country.Can't get into my emails or anything associated with google since they are insisting on a verification code which they have sent to my lost phone.I need to get a replacement for my lost sim card.How do I get th...

Dashboard and Usage History

Have been a PM user for about 6 months now. Had trouble with the 'Usage History' from the start (values didn't match or add up) but I was heartened by lots of chatter about that system being /broken' and it was going to be fixed. Life today is busy a...

Resolved! Referral promotion

Refered a friend who activated her sim on Dec 4 but I did not get my referral promotion!!

Resolved! Can I stop getting PM Admin txt late night

Hi there. Is there a setting somewhere that asks PM to not send me routine text message at 3:00am? On call 24-7, so don't want txt notifications from PM about routine stuff, like 2 messages in a row about my acct coming due in a few days, or thanki...

Phone Number Transfer

I've tried to transfer my number to another provider. They have sent transfer requests but none of them have gone through. They said cannot find my phone number, but I my account and my number are both active. They said I need to ask Public Mobile to...

2GB december 2022 gift

Hi! I have 2 questions for this community :). I accepted the Dec 06 2022 gift of 2GB sent via text from from Public Mobile and did not check my account until today. I just saw that it is not in my account. I read threw some other member's questions ...

Account deleted and lost phone number?

I got a notification to setup payment on my a account, the next day I try to Pay and the account is terminated? Also lost of my phone number? That is critical right awaiting important calls for Cancer treatments and job interviews. I just wanted to s...

Resolved! Activation

I have just activated the SIM and have a new phone number but phone shown SOS. Trying to call out, it is not working. It said successfully activated on the screen.

Resolved! Voicemail Notification

I have setup my voicemail with a greeting and tested it, but when a message is left, I receive no SMS or email notification that one has arrived. What do I need to do to activate voicemail notifications? Thanks

Resolved! bonus

I'm sure this has been posted before but I need a cs agent to add the 2gb data and 500 international minutes bonus to my account. I received the text saying they were applied but it's not showing up. How do I contact an agent? Thanks

Resolved! My phone number isn’t working properly

I just switched to public mobile a few days ago and I can make outgoing calls but can’t receive any calls from my number. I’ve asked people to call me and the calls won’t even go through. Like my number doesn’t exist. I need to talk to a support agen...

Resolved! Sim Card question

Hi,I am finally upgrading from my flip phone.Can my SIM card from my old flip phone be used in my new Moto Play?

Resolved! Get ticket

Can't get ticket because I keep getting error when directed to login into my community account. Want to ensure that I get my "More the Merrier" Data bonus

Resolved! US add ons

I purchased US add ons but want it to start tomorrow how do I do that

Resolved! Add on US roaming

I am going to Las Vegas and plan to add on US roaming text and talk $15 ( 10 days). Currently, I have 4 GB data in my account. Anyone knows can I use the data when I am in US? What network that I will be using when I am in US?

Resolved! New plan not working

I signed up for the $45 plan with 20gb at 4g speed a few weeks ago. Today they took the $45 out of my bank account and then I got an email saying my account was suspended because I owed $5?? There was enough money in my bank account so this makes no ...

Resolved! 15gb plan back in November. 4g network...

I had the opportunity to switch over to the new offer of 15gb data on 4 g network. I had the confirmation and it was pending renew period. I noticed that I did not receive my 15 gb deal. What are my options and who can I speak to about fixing this ...

Overcharged

My visa bill shows three debits from public mobile for $21.00 on Dec. 8. I only received a $15.00 talk and text for 10 days and have a bank left of $25.00. I should be refunded $21.00 to my visa card.

Resolved! MANAGE MY ACCOUNT

Since all the changes in MY ACCOUNT, where do I find information about purchased and bonus data remaining in my account. I know I have about 4+ Gb of data remaining from a 1 Mb purchase and 2 years of 2 Gb bonus allotments.

Resolved! Help

I need to talk to an agent this service is driving me nuts

Resolved! Updating payment info

I cannot access my account to update my credit card. I go to log in and i get up a pop introducing me to the new self serve option and right behind that is my account settings but I cannot access it. Has been very frustrating to just update my CC in...

Resolved! Switching from $40 4.5gb 3G plan to $25 1gb 3G

Just wondering if I'd lose my old style loyalty rewards if I switched plans? Thanks

Issue porting

Im supposed to receive an SMS from public mobile to port out but I haven't received anything yet.

Resolved! US Roaming Add on

Hi, I have added today a US Roaming plan by mistake and I want to ask if is posibile to removet it and have a credit on my account since a refund is not posibile. Any help would be much appreciated, Thank you

Resolved! Phone compatability

Hi, for some reason I'm not able to find the compatability chart. Looking to Check if some of my old phones are compatabe. Namely, my Samsung s7 edge (SM-G935W8), and S8 (SM-G950U1).

Plan change

I selected the Boxing Day plan and in my account it still hasn’t changed

Resolved! My plan

Hi, there! My data of plan is supposed to be 500M/ month, cause I selected auto payment every month by credit card when I switched to public mobile. I should get 250M bonus data every month . But I found today I ONLY have 250M data totally and I didn...

Need to reset email

I no longer have access to my email I originally signed up with.i need to change my plan and access my account so i can put on an international plan while im travelling through the states

Resolved! Unable to transfer you current phone number to Public Mobile...but used it for 3 weeks

Hello everyoneWhoa, I have a tricky problem, and my opinion of Public Mobile support has plummeted. First, there is no obvious way to talk to a human or to submit a support ticket for tricky, unusual problems...I'm just directed to the Community supp...

no service

Currently travelling in the US. I have roaming. Am in Flotida. I can text but cant talk

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