Unable to switch to plan described on website

[ryjsong]

Hi all,

I'd like to switch to the $15 3G plan with unlimited Canada calls and text as seen on the website.

On My Account, I can see the $15 3G plan but it has a limit of 100 minutes for Canada calls. Are existing customers unable to get the plan as described on the website?

Thank you!

[HALIMACS]

I'm aware @treefrog & @maximum_gato 

There's been discussion around the wording of the $15 plan for some time.

Be it data allotment with or without auto-pay, or the minute allotment vs unlimited confusion.   And rightfully so, especially to newcomers.

My original reply, "The $15 plan has unlimited incoming calls,  however only 100 outgoing minutes per cycle" was just a simplified answer to a simple question.

The backgrounder is just noise which PM will undoubtedly handle on a case by case basis, likely caused by yet another error by someone not adequately proofreading releases to the site information.

Would be nice if J_PM would weigh in on this, eh?

[treefrog]

@ryjsong 

You are very welcome. But check in and see what developes from this glitch?

[ryjsong]

That checks out, thank you!

[maximum_gato]

@HALIMACS 

There's a discussion on how to best handle it....I'm almost tempted to activate a Sim card to get this plan but I suspect pm will only offer compensation of some sort.

[ryjsong]

Wow, thank you for your help!

[treefrog]

@HALIMACS @ryjsong 

There's already a discussion about this glitch.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-the-15-month-3G-plan-unlimited-minutes...

[treefrog · Accepted solution]

@ryjsong 

This appears to be a mistake by public mobile when proofreading their new ad as it should not say unlimited Canada wide calling. In self-serve it still says it has 100 outgoing minutes so unless you activate as a new customer will you have a chance at Public Mobile honoring the deal. But chances are they will just publish the change and inform customers and you might possibly get it for a couple of months or they might not honor the deal at all. As I had a similar experience back when they changed to provincial calling.

So no as an existing customer you will not be able to change to this plan at this time and probably never.

Edit: typos

[HALIMACS]

The $15 plan has unlimited incoming calls,  however only 100 outgoing minutes per cycle.