Trying to leave public

[Keira1234]

So I'm trying to leave public to go to telus. When tells sent the request to port my number my phone went into SOS mode and won't receive anything. It's now been a day my temporary telus number works with my new telus sim but my public number (the one I want) is still in sos on my public Sin. My public account is showing active. I tried restarting the phone. I don't want to lose my old number but now I'm paying two phone bills!!

[hairbag1 · Accepted solution]

@Keira1234 

here's a number you could call for help with your porting issue...

check the little envelop icon on top right side of page...

[softech]

@Keira1234 call Telus support and ask them to retrigger the process.  Then, you will get the text on your PM sim

[Keira1234]

I could reply yes because I can't receive any texts or calls on my public sin

[HALIMACS]

@Keira1234 

If you replied yes to the port authorization request all you should need to do is put the Telus SIM card in your device and reboot it