Entered Wrong phone number to transfer and email contact info wrong

[ewallman]

I just joined public and my phone went well but my wife's phone we entered the wrong phone number as well as the wrong email address accidentally. I don't know how to contact the moderator to get these errors corrected as both contact information are wrong . What should I do?

[BKNS27]

@ewallman 

Anything else you entered wrong?

Moderators have changed their name to CS_Agent…customer service agent.

Just go to the bottom of this page and submit a ticket on SIMon Chatbot.

[softech · Accepted solution]

@ewallman   2 errors at the same time ?  🙂

For porting, no worry, you cannot port someone else number. 

There is a porting support team you can call.  Call them, tell them what happened, and they will take the correct information from you and will re-trigger the porting process

I will message you the phone number.  Please check your Community inbox , envelope icon on top right

For My Account's wrong email, open ticket with PM support and they can change the email address to the correct one for you. Please open using "Forgot Password" type ticket:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there