Accident wrong # for transfer and email

[llkochan]

I was connecting my Sister and brother’s phone to public Mobile. Accidentally entered wrong number to transfer and put .ca instead of.com on email, for 1 phone .So now cannot sign onto account as it calls for second verification which sends code to email or phone number which are unfortunately both incorrect. How do I correct the problem.

[BKNS27]

@llkochan 

Are you @ewallman?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Entered-Wrong-phone-number-to-transfer-an... 

[softech]

@llkochan wrong email and wrong phone number to transfer?

any chance you know the poster of this post earlier today and you are helping?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Entered-Wrong-phone-number-to-transfer-an...

For porting, no worry, you cannot port someone else number. 

There is a porting support team you can call.  Call them, tell them what happened, and they will take the correct information from you and will re-trigger the porting process

I will message you the phone number.  Please check your Community inbox , envelope icon on top right

For My Account's wrong email, open ticket with PM support and they can change the email address to the correct one for you. Please open using "Forgot Password" type ticket:

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there